1.1 Origin of the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure
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“STUDY ON CUSTOMER SERVICES in BHARTI AIRTEL SERVICES LTD” A first review report (Submitted by M.MUBBIDATHI‚ Roll No: 1211MBA0476: Reg. No: 68212100123 ) Need for the Study: The scope of the project report is to study the level of satisfaction of the customers with Bharti Airtel services. Every company wants the feed back of their customer about the product‚ price‚ service and promotional activities in order to know the customer attitude towards its product. The consumers were to
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Hints and Tips for Customer Service Unit 1 If you are currently unemployed the following websites offer good information regarding employment. www.Sainsburys.co.uk www.tesco.com www.marksandspencers.com www.britishairways.com/travel/about-british-airways/public/en_gb Extra information on Equality and Diversity‚ Contract of employment‚ legislation‚ Disability Discrimination Act and formal learning‚ can be found on www.gov.uk It’s important that you answer assessment questions
Free Question Sentence Disability Discrimination Act 1995
After looking over the customer service model I would use what I thought I would want to receive as a customer calling in for help. You have a preconceived notion as to what your customer service call would be like. For instance if I had a customer call I would like to greet them warmly and get right to the point as to what the problem is and what I am prepared to do in order to help them. A customer expects professionalism but they also expect understanding and dedication to their issue‚ so being
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Customer service is the provision of a service to a customer. In healthcare‚ customers are the patients‚ their families‚ and communities. The service provided is healthcare. Many people access health care each day. It can be just a routine exam or more serious critical or emergency care. Also‚ it can be a surgery‚ laboratory work‚ radiology‚ immunizations and so on. Patients in the United States of America have the ability to choose healthcare provider. That is why hospitals and practices
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8 Rules For Good Customer Service Good Customer Service Made Simple Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want‚ but unless you can get some of those customers to come back‚ your business won¹t be profitable for long. Good customer service is all about bringing customers back. And about sending them away happy happy enough to pass positive feedback about your business along
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Tiered Service System Tiered service system is that system which creates a fire fighting in the organization‚ this service possess no structure and no system and is responsible for problems and the people are in stress and in the position of frustration. No‚ if I owned my own business I would not provide my customers with a tiered service system because it is known as everyday fighting in the organization. My primary focus would be to resolve the problems and make my customers happy and satisfied
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PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITIES SAMPLE POLICY 1. Our mission The mission of [insert name is business] is to [insert mission of business]. 2. Our commitment In fulfilling our mission‚ [insert name of business] strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them
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always is the interaction‚ knowledge of an individual or passage a positive one‚ but in a sense they are all the same. All the people are the same. With fault‚ with hate‚ with compassion and with oppression; they are all the exact same within. There are two essays that easily capture the concepts of flaws in character. “Censoring Myself” by Betty Shamieh and "Mother Tongue" by Amy Tan. A popular character flaw‚ is race and how others hinder you because of it or how it can affect you based on just how you
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Unit 4- P3 Knowing the customer service skills required to meet customer needs in travel and tourism contexts. Communication skills is important an important part of the travel and tourism industry. It is important to use the appropriate methods of communication for a given situation. Communication takes place face-to-face‚ by telephone‚ in writing electronically (e-mail and fax). Face to face is dealing directly with customers either face to face‚ individually or in a group situation. Dealing
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