information. The EFE matrix consists of five steps process. Five-Step process: • List key external factors (10-20) Opportunities & threats. You have to prepare a list of all external factors which will affect the EFE matrix. These factors should be two points to be kept in mind these are opportunities and threats • Assign weight to each (0 to 1.0) Sum of all weights = 1.0 Now you have to arrange them according to their weight age that which factor is most important. It should be weight age
Premium Strategic management
Both Takashi’s poem‚ ‘The Blade of Grass in a Dreamless Field’‚ and SadokoKuriha’s poem‚ ‘When We Say Hiroshima’ were written during a terrible time in the human race’s history‚ the bombing of Hiroshima. The Blade of Grass in a Dreamless Field is a poem written in English where as When We Say Hiroshima is a poem written in Japanese and then was translated to English. The blade of grass in a dreamless field is a very personal poem in which Takashi reflects upon his experiences of the Hiroshima bombing
Premium Atomic bombings of Hiroshima and Nagasaki Hiroshima Hibakusha
Activities for Customer Service Excellence Peter R. Garber HRD Press‚ Inc. • Amherst • Massachusetts Copyright © 2005‚ HRD Press‚ Inc. The materials that appear in this book‚ other than those quoted from prior sources‚ may be reproduced for educational/training activities. There is no requirement to obtain special permission for such uses. We do‚ however‚ ask that the following statement appear on all reproductions: Reproduced from 25 Reproducible Activities for Customer Service Excellence‚
Premium Customer service Telephone Sales
minimal loss of information. Example A bank wants to categorize credit applicants according to whether or not they represent a reasonable credit risk. Based on various factors‚ including the known credit ratings of past customers‚ you can build a model to predict if future customers are likely to default on their loans. A tree-based analysis provides some attractive features: It allows you to identify homogeneous groups with high or low risk. It makes it easy to construct rules for making predictions
Premium Data mining
INDIAN TELECOM SECTOR: AN OVERVIEW At 110.01 million connections ’ Indian Telecom Industry’ is the fifth largest and fastest growing in the world. The subscriber base has grown by 40% in 2005 and is expected to reach 250 million in 2007. Over the last 3 years‚ two out of every three new telephone connections were wireless. Consequently‚ wireless now accounts for 54.6% of the total telephone subscriber base‚ as compared to only 40% in 2003. Wireless subscriber growth is expected to grow at 2
Premium Tata Teleservices Tata Group NTT docomo
Questionnaire: Research on College Students’ Social Behavior:Impact of Social Network on Phone users To help us with our research‚ we would like you to answer some questions about how (and how much) you use cell phone & social network and how you perceive social situations. All information collected will be held in strictest confidence. While this information may be published‚ numbers instead of names will be used on the questionnaires so that your anonymity is assured. This questionnaire will
Premium Social network Sociology University
Delhi police bhawan‚ Asaf Ali Road‚ New Delhi‚ India. Ph.no.: 45673214 Fax no.: 934000 Ref: IPL/DP-2013-35-f 30 July‚2013 To‚ The Honorable N. Srinivasan‚ President Of BCCI (Board Of Council For Cricket in India)‚ Cricket Centre‚ Wankhede
Premium Indian Premier League Kings XI Punjab Chennai Super Kings
HARWARD INTERNATIONAL COLLEGE BSBCUS402B – address customer needs Assessment 2 Student Name: GURDEEP SINGH Student ID: HIC-140705 Submitted to: SHAMIR TABLE OF CONTENT custmore service standards 3 Introduction 3 Defining custmore service standards 3 Policies and procedures of custmore service standards 4 Planning and implementation 6 Monitoring custmore service standards 7 Conclusion 8 Customer service standards Introduction We are used to such phrases
Premium Customer Customer service Management
Customer contributions and roles in service delivery Mary Jo Bitner Arizona State University‚ Tempe‚ Arizona‚ USA Customer contributions and roles 193 Received June 1996 Revised January 1997 William T. Faranda University of Virginia‚ Charlottesville‚ Virginia‚ USA Amy R. Hubbert University of Nebraska-Omaha‚ Omaha‚ USA Valarie A. Zeithaml University of North Carolina‚ North Carolina‚ USA Introduction Service experiences are the outcomes of interactions between organizations‚ related
Premium Service system Service Customer service
GLOBE Telecom Inc. SM CITY Iloilo B. Aquino Avenue Mandurriao‚ Iloilo City 5000 TERMINATION OF MOBILE PLAN Account Number: 63735742 Mobile number: 9173109323 _____________________________________________________________________ Good day ! This letter is to authorize Antonette Joy Solinap to terminate my account in my mobile plan with the given mobile number and account number above with immediate effect.
Premium Menstruation Pregnancy Menstrual cycle