Int. J. Emerg. Sci.‚ 2(1)‚ 134-148‚ March 2012 ISSN: 2222-4254 © IJES CRM Performance Measurement Process Reza Allahyari Soeini‚ Behzad Jafari‚ Mohammadreza Abdollahzadeh NOORETOUBA Virtual University‚ Tehran‚ Iran‚ NOORETOUBA Virtual University‚ ICT research center of IS‚ Iran‚ NOORETOUBA Virtual University‚ Tehran‚ Iran‚ jafaribehzad@aol.com Abstract. Customer Relationship Management (CRM) has become one of the tools to make competitive advantage in various businesses by the advantages
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Institute‚ Gurgaon Contents Social Media and CRM .................................................................................................................... 3 Impact of Social Media on CRM ...................................................................................................... 4 CRM and Social Media: Maximizing Deeper Customer Relationships ........................................... 5 How social media is changing CRM...................................................
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AN INVESTIGATION INTO THE IMPACT OF SOCIAL MEDIA ON BRAND PERCEPTIONS: THE CASE STUDY OF ESTÉE LAUDER DISSERTATION By PALESA MAHLOELE Presented in partial fulfilment of the requirements for the degree of MSc Marketing University of Wales APRIL 2011 ABSTRACT Social media has evolved through many generations and eras‚ it has been defined in various ways by different authors‚ researchers as well as academia. Some argue that it stems from the very early
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ABSTRACT CRM (Customer Relationship Management) is an integrated approach to identifying‚ acquiring‚ retaining and delighting customers. The purpose of this thesis is to analyze the impact of Customer Relationship Management Process on Customer Retention with reference to Banking Sector. We describe the objectives of Customer Relationship Management (CRM) in Customer Retention which is very important for the survival of companies in today’s competitive environment. CRM helps organizations maximize
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Please choose as honestly as possible and tick your answer/s. We ensure that your answers will be kept in strict confidentiality. Thank you very much! 1. Please indicate which allowance bracket you most likely belong to: o Greater than Php 400 / day o Php 300-399 / day o Php 200-299 / day o Php 100-299 / day o Less than Php 100 / day 2. How much are you willing to spend for snack items? o Php 10 or less o Php 11-20 o Php 21-30 o Php 31-40 o Php 40 or more 3. Are you fond of eating
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ADVERTISING THE NON – ADVERTISBLE BRAND 1. Do you see Advertisements on television? a) Yes b) No 2. Have you seen any advertisement of cigarettes or alcohol? a) Yes b) No 3. Do you know about surrogate advertisement? a) Yes b) No 4. Do you recalled about the original product while looking at the surrogate ads? a) Yes b) No 5. How will you rank the present advertisement? a) Entertaining b)
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1. What is globalization‚ and what are some of the traditional international trade theories that support the concept of globalization? "Globalization refers to the shift toward a more integrated and interdependent world economy. Globalization has several different facets including the globalization of markets and the globalization of production‚" (Hill‚ 2004). Although no one theory can explain the apparent pattern of international trade‚ together‚ the theories of Free Trade‚ Life-Cycle‚ Mercantilism
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Name: Registration Number: Program: Total Marks: [20] Weight: 5% ………………………………………………………………………………………………………………………………………. Qs.1 a. Why do economists include only final goods in measuring GDP for a particular year? Why don’t they include the value of the stocks and bonds bought and sold? Why don’t they include the value of the used furniture bought and sold?
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Gender Female 23 Male 17 Age 18-29 11 30-39 11 40-49 7 50-59 7 60+ 4 Place of Residence Local 0 Europe 22 (Luxemburg‚ Spain‚ Germany (6x)‚ Norway (3x)‚ England (4x)) Overseas 18 (Brasil‚ India‚ USA (10x)‚ Hongkong‚ Australia‚ Canada) (Franzi’s Laender sind nicht dabei) Occupation Student 8 Manual Worker 4 Manager or self-employed 7 Office/ Professional Worker 11 Unemployed 1 Retired 5 At home Other 4 How long do you stay in Dublin 1-2 nights
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A Survey on Service Satisfactory of Saint Louis College Canteen Name (optional): __________________________ Age: ___ Gender: __________ Direction: Please rate how strongly you agree or disagree with each of the following statements by encircling the number. 1- Not satisfied/Disagree 2- Barely Satisfied/ Barely Agree 3- Satisfied/ Agree 4- Very Satisfied/ Strongly Agree 5- Very Much Satisfied/ Very Strongly Agree A. Staff Services 5 | 4 | 3
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