Appendix 2 SERVICE QUALITY QUESTIONNAIRE This is a questionnaire intended for disabled students of a Higher Education institution: University The questionnaire comprises three parts (A to C). Part A - a single question on your level of satisfaction with the overall services Part B - a set of 26 statements on your assessment of the quality of services delivered within your university‚ compared with the service level of an excellent university Part C - four questions: one on overall
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Education How to design a questionnaire Wai-Ching Leung has some practical advice on questionnaires As discussed in a previous issue a survey involves directly collecting information from people (or sometimes organisations) whom we are interested in.1 The types of information will take account of the people’s or organisations’ level of knowledge‚ attitude‚ personalities‚ beliefs‚ or preferences. Questionnaires are widely used to collect such information. Well designed questionnaires are highly structured
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Stress On Employee’s In Organisation Submitted in partial fulfillment of the requirements for the award of the degree of Bachelor of Business Administration programme of Guru Gobind Singh Indraprastha University‚ Delhi. Submitted To: Submitted by: Varun Batra Naveen Gupta Roll No.: 04896701712 Kamal Institute of Higher Education And Advanced Technology K-1 Extension‚ Mohan Garden‚ New Delhi – 110059 Batch (2011-2014) DECLARATION
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Employee Selection and Training Paper Industrial/organization psychology is a configuration of work and methods to advance the productivity in people in his or her workplace. I/O psychology also helps organizations and employers to find potential employees. There are multiple tests used to select and train employees. These tests are used to recognize skills‚ abilities‚ and knowledge potential employees contain. There are also different methods used to determine the rank of success of training
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| HAWKINS The most trusted brand for pressure cookers… cultural fray of Indian households. It is the brand that has withstood the test of time. Consumers constantly seek new products that can add value to their livelihood. Changing lifestyles also plays a major role in determining the relevance of the product; it comes as an opportunity as well as a threat to the existence brands. But Hawkins has always proved its relevance by changing
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Effective Branding: Starbucks When thinking of a brand that I am loyal to the first brand that comes to mind is Starbucks. The Starbucks organization has done an amazing job of branding itself as the premiere coffee retailer worldwide. The Starbucks logo is widely recognized and is distinguishable even to non-coffee drinkers. The company has the advantage of commanding premium prices for their products that consumers are happy to pay on a daily‚ or even more frequent‚ basis. The ability to charge
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Submitted To: Submitted By: Prof.V.K.Jain Akash Garg (MB12FC31) Tushar Singh (MB12FC57) MBA-SEM II Marketing professionals emphasize on
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A STUDY ON EMPLOYEE RETENTION AT HMT MACHINE TOOLS LTD KALAMASSERY A SUMMER PROJECT REPORT SUBMITTED BY Miss Vijaya R (REG 08PIT35) IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION IT ORGANISATION AND ADMINISTRATION UNDER THE GUIDANCE OF Miss Sasikala Devi‚ M B A AVINASHILINGAM SCHOOL OF MANAGEMENT
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“Employee Satisfaction in Kotak Mahindra” Certificate This is that the project titled “Employee Satisfaction in Kotak Mahindra” is an academic work done by “Amit kumar shah” submitted in the partial fulfillment of the requirement for the award of the Degree of BBA from MAIMS .It has been completed under the guidance of MR. JAGAT JYOTI BARUA . We are thankful to Kotak Mahindra for having allowed our student to undergo project work training . the authenticity of the project work will be examined
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1. Introduction Grievance may be any genuine or imaginary feeling of dissatisfaction or injustice which an employee experiences about his job and its nature‚ about the management policies and procedures. It must be expressed by the employee and brought to the notice of the management and the organization. Grievances take the form of collective disputes when they are not resolved. Also they will then lower the morale and efficiency of the employees. Unattended grievances result in frustration‚
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