KARNATAK ARTS COLLEGE [DEPARTMENT OF MANAGEMENT STUDIES] A Project Proposal on “EMPLOYEE SATISFACTION TOWARDS PRODUCT AND SERVICE” At Big Bazaar‚ Hubli Submitted in fulfillment of the requirement for the award of Bachelor degree of BUSINESS ADMINISTRATION During the academic year 2010-2011 SUBMITTED BY KAVITA.S.MISHRA 5TH SEMESTER Exam no.O7101009 INSTITUTE HEAD: COMPANY HEAD: Mr.B.B.Biradar
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CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
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Case Problem 2 Ethical Behavior of Business students at Bayview University All | Internet | Exam | Collaborated | Cheater | Y | 23 | 16 | 23 | 48 | N | 67 | 74 | 67 | 42 | Total | 90 | 90 | 90 | 90 | Proportion Y | 25.6% | 17.8% | 25.6% | 53% | Proportion N | 74.4% | 82.2% | 74.4% | 47% | | | | | | | | Male | Internet | Exam | Collaborated | Cheater | Y | 16 | 9 | 13 | 27 | N | 31 | 38 | 34 | 20 | Total | 47 | 47 | 47 | 47 | Proportion Y | 34.0% | 19.1% | 27.7%
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SUMMER TRAINING PROJECT REPORT ON “EMPLOYEE SATISFACTION” {Submitted in partial fulfillment for the award of degree of B.B.A}
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81.3% of the students who attended Illinois State University (ISU) for the fall 2013 semester‚ returned for their second year of college. This statistic alone shows that ISU is a great University to attend. In this essay I discuss why I feel that ISU is a good fit for me and for what I want to accomplish in college‚ my academic strengths and weaknesses‚ and how playing sports in high school affected my academic performance positively. I feel that ISU is a good fit for me personally because ISU has
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Poster presentation A comparative study on the effectiveness of e-learning at a Malaysian university Jowati binti Juhary Akademi Tentera Malaysia Universiti Teknologi Malaysia Introduction This proposal focuses on only e-learning in one developing country‚ Malaysia. For this study‚ e-learning is used at tertiary level. The overall purpose of the research is to investigate‚ analyse and discuss the effectiveness of technology in the education system - theoretically and pedagogically. Since
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Internship Report Customer Satisfaction: A Study on Bank Alfalah Limited Exam Roll: 020016 Internship Report on Customer Satisfaction: A Study on Bank Alfalah Limited Prepared For: Chairman Internship Placement Committee Prepared By: Exam Roll No.: 020016 Registration No.: 18122 4th Year‚ 8th Semester Batch No.: 12th‚ BBA Program Academic Session:
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A STUDY ON CUSTOMER SATISFACTION ABOUT THE SERVICE RENDERED BY THE TRUE SAI WORKS WITH REFERENCE TO PASSENGER CARS IN SALEM CITY [pic] Submitted to The True Sai Works‚ Salem. Requirement for the award of degree of Bachelor Of Business Administration (B.B.A.) Submitted by N.NIZAR AHAMED (Regd. No; 07AHA1488) Under the guidance of Mr. C.Mugunthan‚ M.com.‚ M.Phil.‚ (Head of the Department-Management) SALEM SOWDESWARI COLLEGE (SFC) Affiliated to Periyar University‚ Salem-636010
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An Overview of Customer Satisfaction Models Willard Hom‚ M.B.A. Interim Director of Research Policy‚ Planning & External Affairs Division Chancellor’s Office‚ California Community Colleges Abstract The concept of customer satisfaction has attracted much attention in recent years. Organizations that try to analyze this concept should begin with an understanding of various customer satisfaction models. Such models clarify various theories about customer satisfaction‚ making research and analysis
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