HIGH LEVELS OF ATTRITION IN THE INDIAN INTERNATIONAL CALL CENTRE INDUSTRY- “Generating higher levels of employee commitment in call centres is a critical factor to their successful operation. A high level of employee commitment in an organization can have beneficial consequences‚ resulting in lower absenteeism‚ higher performance and lower employee turnover (Mathieu and Zajac‚ 1990). Research also identifies commitment as a consequence of personal variables‚ role clarity and supportive
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high turnover among the janitors at ABC company Purpose of the Research: To find out factors affecting labour turnover and analyze factors affecting for labour turnover related to ABC Company I would be grateful if you could complete this questionnaire within your busy work schedule. The information gathered through this survey will be only used for this particular research‚ they will not be used for any other purpose‚ and also results would be summarised‚ and therefore no specific referees will
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A Research Project Report On ATTRITION MANAGEMENT Submitted in partial fulfillment for the requirement of the MBA Degree awarded by Bangalore University Submitted by Ponnappa I.S 04XQCM6064 Under the guidance of Praveen Kamat Professor M.P.Birla Institute of Management M.P.Birla Institute of Management Race course road Bangalore-1 INDIA 1 DECLARATION I hereby declare that this dissertation entitled ‘ATTRITON MANAGEMENT’ is the result of project work undertaken by me under the guidance and
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6. Questionnaires Questionnaires or social surveys are a method used to collect standardised data from large numbers of people -i.e. the same information is collected in the same way. They are used to collect data in a statistical form. In Data Collection in Context (1981)‚ Ackroyd and Hughes identify three types of survey: 1. Factual surveys: used to collect descriptive information‚ i.e. the government census 2. Attitude surveys - i.e. an opinion poll - rather than attempting to gather descriptive
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Abstract Managing retention and absenteeism is an important task for every company or employer. It can be assessed as a process with few stages. This paper will look at identifying the cost of employee turnover‚ importance of understanding why employee leaves‚ retention strategies and how they should be implemented. The first step of an effective attendance management program is to identify specific areas which are affecting attendance. Some general causes of absenteeism will be mentioned later in this
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Four Page Report on Personal Memoirs of U.S. Ulysses S. Grant The Personal Memoirs of U.S. Grant is one of the two books that I selected off of the United States Army Chief of Staff Reading List to read. This book covers one of the most upended and delicate times in our countries long and eventful history. This book was written by former United States’ President and Army General Ulysses S. Grant and it covers the majority of his United States Army Career and military combat action in two major wars
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ACKNOWLEDGEMENT Our warmest greetings and thanks to all employees of the BFAR-RFO1 especially to Director Nestor Domenden and Ma’am Girly Dela Peňa as the OIC- Finance and Administrative Division of the BFAR-RFO1.Thank you Ma’am and Sir for accommodating us as your On-the-Job-Trainees and to the employees for sharing the knowledge that you had. Despite our fear you mold us to become stronger persons & confident in times of dealing people‚ and also for the valuable experiences and wonderful
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Questionnaire About Project-based Learning Project-based Learning is what the foreign teacher Chuck tried his best to promote in his oral English classes. Many students have benefitted from doing the projects like Movie Making project‚ Shakespeare Festival‚ Glee‚ Into the Woods‚ etc. The questionnaire is tailored for who have participated in these projects and your opinions will be very important to examine and analyze the effectiveness of Project-based Learning. ➢ What types of projects
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DEPARTMENT OF MANAGEMENT AND ACCOUNTING OBAFEMI WOLOWO UNIVERSITY‚ ILE-IFE‚ OSUN STATE QUESTIONNAIRE Dear Respondent‚ I am an MBA student of above named institution. You have been randomly selected to participate in a study on The Impact of Electronic Banking In Nigeria Banking System (A case Study of Union Bank of Nigeria plc). The end goal of this study is to examine bankers’ perceptions towards electronic banking in Nigeria. We will use your experience‚ views and ideas to
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role in buying decision of customers Hypothesis H1: Buying decision of the car customers is dependent on the Brand identity of the company. H0: Buying decision of the car customers is not dependent of the Branding identity of the company. Questionnaire Q1. Which among the following cars would you rate for better Price (Value for money)? * Maruti swift * Hyundai i10 Q2. Which among the following cars would you rate for better Features? * Maruti swift * Hyundai i10 Q3. Which
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