of Customer Relationship Management (CRM) in banking has gained importance with the aggressive strategies for customer acquisition and retention being employed by banks in today’s competitive milieu. This has resulted in the adoption of various CRM initiatives by these banks to enable them achieve their objectives. The steps that banks follow in implementing Customer Relationship Management (CRM) are: Identifying CRM initiatives with reference to the objectives to be attained (such as increased
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Introduction Case 4: Integrating Strategy and Human Resource Management is about how a business or organization can deal with situations as deregulation and ceilings on interest such as “People’s Bank”‚ a financial services company headquartered in Bridgeport‚ Connecticut where major changes took place to develop a market place orientation to its products and services. The internal and external structures of the financial service implemented strategic changes to their banking services and stock
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Indian Overseas Bank Indian Overseas Bank (IOB; established 1937) is a major bank based in Chennai (Madras)‚ with 1‚400 domestic branches and six branches overseas. Indian Overseas Bank has an ISO certified inhouse Information Technology department‚ which has developed the software that 900 branches use to provide online banking to customers; the bank has a target to expand online banking to 1200 branches by the end of financial year 2007-08. IOB also has a network of about 500 ATMs all over India
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The role of banks in an economy One think one knows what a bank is and what it does. And not without reason: most people have had experience of at least one bank‚ even if it is only through having a salary account or withdrawing cash from an ATM. A bank’s activities in all its divisions can basically be simplified as follows: it transfers money and information‚ and in doing so transforms money‚ maturities and risks. Some of the example of four lines of a bank’s business to examine how it does this
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ALL TRUST BANK LTD. Mission Statement: To provide quality and fair service to our cherished customers‚ good and workable environment for our employees‚ render transparent account to our investors and be dynamic with technology through dedication and hardworking. Vision Statement: To provide a full range of world – class investment banking services to individuals‚ companies and governments in Africa and across the globe. Core Values: At ALL TRUST BANK‚ we differentiate ourselves
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Introduction: The Gatwick Gold Corporation business credit proposal brought Wellfleet Bank with an opportunity to obtain a highly profitable deal and conduct a new and long-term relationship with the third-largest gold producer in the world‚ and a number of “broader issues” at same time. Corresponding to the attitude the Chief Risk Officer Cromwell holds for risk‚ ensuring the risk infrastructure is growing with business opportunities at same speed. Identifying and measuring all risks involved in
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Chapter 1 Overview event in the history of humanity. During most of 4 million years of evolution‚ people made limited economic progress and their material well-being changed very little. In the last few centuries‚ however‚ goods and services started to be produced at increasingly lower cost in hours of effort.The hours of work needed to produce basic goods such as water or heat at the dawn of civilization were several hundred times those needed today (DeLong 2000). Similar increases in productivity
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A commercial Bank is a financial institution which runs purely for the benefit of the people. It is a business venture working for providing services to boost up the economy of a nation. Bank plays a vital role by playing the role of an intermediary between the saver group and the investing group of the economy. The saver group deposits their earnings and savings in commercial banks for the purpose of getting back their savings with interest as and when they require. The bank accepts deposits
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students require to write a report on a research project that may be given as a requirement by the organization or can be selected by the student in consultation with the institutional advisors. Accordingly‚ due to the affiliation with The Trust Bank Limited (The TBL) and previous exposure to employee related issues‚ ‘Employees’ Job Satisfaction in the TBL’ was chosen as the subject by the researcher. It is believed that this analysis including the recommendations will be of some importance both
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The Reserve Bank of India (RBI) is India’s central banking institution‚ which controls the monetary policy of the Indian rupee. It was established on 1 April 1935 during the British Raj in accordance with the provisions of the Reserve Bank of India Act‚ 1934.[2] The share capital was divided into shares of ₹100 each fully paid which was entirely owned by private shareholders in the beginning.[3] Following India’s independence in 1947‚ the RBI was nationalised in the year 1949. The RBI plays an important
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