A Measure of Service Quality for Retail Stores: Scale Development and Validation Pratibha A. Dabholkar Dayle I. Thorpe Joseph 0. Rentz University of Tennessee‚ Knoxville Current measures of service quality do not adequately capture customers ’perceptions of service quality for retail stores (i.e.‚ stores that offer a mix of goods and services). A hierarchical factor structure is proposed to capture dimensions important to retail customers based on the retail and service quality literatures
Premium Qualitative research Factor analysis Confirmatory factor analysis
McGraw-Hill/Irwin Copyright © 2008‚The McGraw-Hill Companies‚ Inc. All rights reserved. 2008 The McGraw-Hill Companies‚ Inc. All rights reserved. Chapter 2 Competing with Information Technology McGraw-Hill/Irwin Copyright © 2008‚The McGraw-Hill Companies‚ Inc. All rights reserved. 2008 The McGraw-Hill Companies‚ Inc. All rights reserved. Learning Objectives • Identify basic competitive strategies and explain how a business can use IT to confront the competitive forces it
Premium Strategic management Management Knowledge management
IMPORTANCE OF INFORMATION TECHNOLOGY IN THE DEVELOPMENT OF GHANA AUDIENCE: MINISTRY OF EDUCATION THESIS: THE IMPORTANCE OF INFORMATION TECHNOLOGY IN THIS ERA OF GROWING BUSINESS‚ EDUCATION AND THE MEDICAL FIELD IN GHANA The term ’information technology’ (IT) evolved in the 1970s and if we consider a medium or large company providing goods or services‚ its IT department will be responsible for storing‚ protecting‚ processing‚ retrieving and transmitting the information. The Information
Premium Information technology
Health Information Technology : Quality Issues Author : Neha Salian Co-author : Malvika Hake Abstract Health IT is the technology that enables patients and providers to support better health and health care by providing targeted information meant to inform‚ educate or generally allow for improved decision making. With health care costs and quality assurance taking central roles in the health care arena‚ increasing attention is being directed towards the potential of health information
Premium Health care Health informatics Electronic health record
1.0 Introduction A study by Blem(1995:6)‚ stated service quality is vital to help create the bond between business and its clients. According to Kotler(2007‚ Cited by Phiri and Mcwabe 2013 p.97) In today’s competitive business environment‚ service quality is relatively important to attract and retain customers(as customer service satisfaction depends on how well the service customer receive match their expectations based on their individual personalities(Webster‚ 1989). However‚ according to Cook(2002)
Premium Customer service
INTRODUCTION: Information and communication technologies (ICTs) have the potential to enhance access‚ quality‚ and effectiveness in education in general and to enable the development of more and better teachers. As computer hardware becomes available to an increasing number of schools‚ more attention needs to be given to the capacity building of the key transformers in this process‚ namely‚ teachers. ICT is technology that supports activities involving information. Such activities include gathering
Premium Education Learning
Improve the Quality of Life of HIV/AIDS Infected and Affected (I/A) Children Donor: WHO By Afar Women‚ children‚ and youth affair bureau To be implemented in mille woreda October‚ 2012 TABLE OF CONTENTS EXECUTIVE SUMMARY 1. THE OVERALL BACKGROUND OF THE PROJECT 1.1 WHY IS THERE A NEED TO IMPROVE THE QUALITY OF LIFE OF HIV/AIDS (I/A) CHILDREN 1.2 IDENTIFICATION OF KEY FACTOR WHICH CONTRIBUTED TO THE CURRENT POOR
Premium Project management
Abstract Homestyle Hotels Inc is a result of merger of Lifestyle Resorts and Home Away Hotels. Each individual hotel operates in silos with no standardized process to capture client information. Initially‚ Ben Garrett (the IT director)’s mandate was to ‘consolidate the firm’s IT’‚ however with the said objective having been achieved‚ the higher management now wanted a more cohesive picture to enable better analysis and present a consistent picture to the outside world. The roadblocks to the integration
Premium Hotel
in Introduction to Information Systems Management 1 Today’s Business Environment • Characterized by: − Rapid Change − Complexity − (Social) Global Economy − Hyper-competition − Customer Focus • Businesses face pressure to produce more with fewer resources Organizational Responses • • • • Pressures provoke proactive and reactive organizational responses. Business responses to pressures may involve use of Information Technology and Information Systems. In some cases
Premium Electronic commerce Data management Supply chain management
Measuring the Service Quality of Service Sector - A Case of Commercial Bank of Ethiopia R.Renjith Kumar‚ Asst. Prof and Head of the Department‚ Ilahia School of Management Studies‚ Ilahia College of Engineering and Technology‚ Muvattupuzha‚ Kerala Abstract Service sector is growing in Ethiopia which basically an agrarian country is trying to become a developing country in the North Eastern Africa. Banking services have gained significant role in this country due to increasing number of customers
Premium Bank Quality of service Customer service