Grameen. Grameenphone Ltd.‚ the largest telecommunications service provider in Bangladesh‚ received its operating license in November 1996 and started its service from March 26‚ 1997. Now‚ after 13years of successful operations‚ Grameenphone is the largest mobile phone service provider in Bangladesh‚ with more than 28 million subscribers as of November 2008. In this research‚ we want to know the customer perception‚ satisfaction of the service quality of GRAMEENPHONE. GrameenPhone profile: Grameen Phone
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Midas Case Study Stacey L. Dukes BUS/644 Dr. Gail Hoskyns-Long November 16‚ 2014 Midas shops provide total car care includes tires‚ brakes‚ batteries‚ oil changes‚ air conditioning‚ and an array of vehicle maintenance services by ASE-certified technicians (Midas International Corporation‚ 2014). Midas is a well-known company that customers use to take care of his or her automotive needs. The objective of this paper is to answer four question pertaining to the Midas case study
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Executive summary 3 Service blue print of Hand Seng Bank 4 Stengths and Weaknesses of HSB service blueprint 6 Customer Benefits 7 Relationship Marketing 13 Limitation and Recommendation 17 Appendix 1 20 Reference list 21 Executive summary In this assignment‚ we through the service blueprint of the Hang Seng Bank‚ we find out some strengths and weaknesses. Besides that‚ we also find out the customer benefits from Hang Seng Bank which are: Personalization service for prestige customer
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A Guide to Developing and Implementing a Citizen’s Charter A Guide to Developing and Implementing a Citizen’s Charter A Guide to Developing and Implementing a Citizen’s Charter CENTRE FOR GOOD GOVERNANCE K n o w l e d g e l Te c h n o l o g y l Pe o p l e Dr. MCR HRD IAP Campus‚ Road No. 25 Jubilee Hills‚ Hyderabad-500 033. Andhra Pradesh (India). CENTRE FOR GOOD GOVERNANCE K n o w l e d g e l Te c h n o l o g y l Pe o p l e A Guide to Developing and Implementing a Citizen’s Charter A Guide
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DSE7100 Managing Service Operations Discussion of Shouldice Hospital Limited Case Assignment #2: Questions for Shouldice Hospital Limited 1. How Successful is the Shouldice Hospital? 2. How do you account for the success of the hospital? 3. What is the strategic service concept of Shoudice Hospital? How are the elements in the service systems designed and managed to support the strategic service concept? 4. As Dr. Shouldice‚ what actions‚ if any‚ would you take to expand the hospital’s
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Proxy wateen telecom ltd ANNUAl RePORt 2010 1 COMPANY reVIeW TRUST TEAM WORK QUALITY 2 ANNUAl RePORt 2010 wateen telecom ltd COrpOrate VISIoN ateen’s vision is to take Pakistan into the digital revolution of the 21st century by offering complete communications and media solutions such as Telephony‚ Internet‚ Data and TV / Multimedia to the public at large based on quality‚ affordability‚ availability and reliability. To make Pakistan a regional communications hub
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Gap-model of service marketing will be fitted to the insurance industry of Bangladesh. I. INTRODUCTION The insurance services can be described as a product in the form of a written legal contract (the insurance document) plus a bundle of services associated with it. Services are activities and/or benefits that one party offers to the other and that services are necessarily intangible and do not result in the ownership of anything. Insurance service is different from other services‚ as it is
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requirement for Service Marketing Course (MKT-412). It involves developing the service communication mix of a service provider organization. 1.2 Objective of the Study: Broad objective: To know about the service communication mix of United Hospital ltd. Specific objectives: To find out the history of United Hospital ltd To find out the mission‚ vision‚ goal‚ strategy of United Hospital ltd To find out the organization structure and size of United Hospital ltd To find out the products‚ services‚ customers
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organization and analyze the effect of these on the structure and culture of the organization. 8 III. Define the methodology to be used to map processes on the NovoHotel objectives and functions 11 IV. Evaluate the output of the process and analyse quality gateways 15 V. Develop plans which promote goals and objectives for own area of responsibility 16 VI. Prepare and agree implementation plans which translate strategic targets into practical efficient and effective actions 18 CRITICAL PATH
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calls with a separate mobile phone” Lycamobile scored highest for awareness and usage. The high level of awareness and usage which Lycamobile has achieved since launch in 2008 is driven by its strong brand‚ a compelling value proposition‚ high quality service and extensive retail distribution. Subaskaran Allirajah‚ Lycamobile Chairman commented‚ “This is great news for Lycamobile and our customers. Coupled with the recent growth figures in Spain where Lycamobile is the number one MVNO this continues
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