Assignment on SERVICE FAILURE AND SERVICE RECOVERY Few months back my experience with ICICI bank helped me identify with these concepts. Service failure can occur on multiple dimensions. A core service failure occurs when a customer is not able to avail the service one has paid for. A service encounter failure occurs when customer interaction with employees of a firm leave the customer feeling negative about the firm. I experienced the first type of service failure. In March 2010‚ while
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in Service Oriented Software Development Muneera Bano‚ Naveed Ikram Department of Software Engineering International Islamic University Islamabad‚ Pakistan muneera@iiu.edu.pk‚ naveed.ikram@iiu.edu.pk Abstract— Service Oriented Architecture (SOA) is a shift of paradigm in software development. It can be seen as an evolution of Component Based Software Development (CBSD)‚ with web services used instead of Commercial Off-the-shelf (COTS) software. For the last few years the number of services on
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MAJOR FAULT LINES The Philippine Sea Plate or Philippine Plate is a tectonic plate comprising oceanic lithosphere that lies beneath the Philippine Sea‚ to the east of the Philippines. Most segments of the Philippines‚ including northern Luzon‚ are part of the Philippine Mobile Belt‚ which is geologically and tectonically separate from the Philippine Sea Plate. The North American Plate is a tectonic plate covering most of North America‚ Greenland‚ Cuba‚ Bahamas‚ and parts ofIceland and the Azores
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|SUBSCRIBER LINE | ASSYMETRIC DIGITAL SUBSCRIBER LINE ABSTRACT ABSTRACT Digital Subscriber Lines (DSL) are used to deliver high-rate digital data over existing ordinary phone-lines. A new modulation technology called Discrete Multitone (DMT) allows the transmission of high speed data. DSL facilitates the simultaneous use of normal telephone services‚ ISDN‚ and
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Purpose: The purpose of these experiments[1] was to measure the exciting current and determine the core losses in a transformer using the open circuit test (experiment # 2) and to determine the equivalent circuit of a transformer by using the short circuit method (experiment # 3). Introduction: In order to determine the equivalent circuit parameters of a transformer two simple tests are used‚ namely the open-circuit test (experiment #2) and the short-circuit test (experiment #3). By performing
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Timeline Part II NOTE: Before starting the Timeline project please refer to the "Example Timeline Matrix" document. Instructions: Complete the matrix by providing the Time Period/Date(s) in column B‚ and the Description and Significance of the People/Event(s) to American History in column C. See complete instructions in the Syllabus for the Module 3 assignment entitled. “Timeline Part II.” NOTE: The timeline project does not need to be submitted to turnitin. NOTE: Please write your answers
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In order to take decision regarding any investment in business development‚ one needs to be aware with cause & effects of several aspects of step taken. Before hiring a Web developer for business‚ one needs to be updated with preferences of technology. Thus for web development services‚ PHP Web Developers are highly preferred because of several quality aspects of PHP programming & proven success of its Custom Web Application Development. India has the hub of outsourcing companies with highly skilled
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public health services during the post reform period and its implications for the health status of the population generated wide attention among the public health activists in India. The policy shifts towards privatization of health care accompanied by reduction in public investment and introduction of user fees in public health institutions‚ unregulated growth of private players and increase in cost of treatment‚ eliminated the majority of the population from the ambit of the health services delivery
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Rationale Shipping services played a vital role in the development of modern economies. Nowadays‚ the shipping industry has grown tremendously with the introduction of highly sophisticated sea vessels. In the field of the shipping industry‚ computers are used by companies in order for them to have a quicker way in the issuance of tickets. A ticket gives the passenger the right to board a ship. It indicates that the passenger has paid for or is entitled to a specified service. In most cases‚ shipping
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An Assignment on Service Failure and Service Recovery 28th August‚ 2011 A Service is an experience that a consumer derives at the time of its purchase. It is largely tangible and cannot be owned. Moreover‚ it is the outcome of being in contact (whether it is low-contact‚ hybrid or high-contact) with the service provider. Considering this‚ it is but natural that errors and failures occur. What differentiates one service provider and experience from the other is the way the error is corrected
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