Straight Line Equations and Inequalities A: Linear Equations - Straight lines Please remember that when you are drawing graphs you should always label your axes and that y is always shown on the vertical axis. A linear equation between two variables x and y can be represented by y = a + bx where “a” and “b” are any two constants. For example‚ suppose we wish to plot the straight line If x = -2‚ say‚ then y = 3 + 2(-2) = 3 - 4 = -1 If x= -2 -1 -1 1 0 3 1 5 2 7 As you can see‚ we have plotted the
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Service Recovery Definition of Service Recovery Service Recovery means that a service breakdown has occurred and the problem has been corrected to the customers satisfaction Goal: Help retain customer’s as loyal Service Recovery Customers do not expect you to be perfect. They do expect you to fix things when they go wrong. Creating A Service Recovery Environment Be A Role Model Ask Staff For Suggestions Solicit Customer Feedback Reward Good Customer Service Behavior
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QUESTION 2 SERVICES QUALITY BENCHMARING Telecommunication Industries In Malaysia Overview The telecommunications industry in Malaysia has experienced significant growth in recent years. Currently there are three major popular company that operates in Malaysia other than Telekom Malaysia such as Maxis‚ Celcom and Digi. Payne (1994) States that Service Quality Benchmarking follows five stage process. Step 1: Define the competitive Area Define the competitive arena that is with whom we
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STEP Civil Service Orientation Project Sample Question Paper for IAS Prelims CSAT‚ Set ‐ 2 2012 w w w . s k s s f s t e p . b l o g s p o t . i n Page 1 Q.1. An equilateral triangular plate is to be cut in to n number of identical small equilateral triangular plates. Which of the following can be possible value of n? (a) 196 (b) 216 (c) 256 (d) 296 Q.2. Find the area of the sector covered by the hour hand after it has moved through 3 hours and the length of the hour hand is 7cm. (a) 1. 77 sq.cm
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Service package of MITSOB Before describing about the service package of MITSOB I would like to give an overview of what SERVICE is .. “Any act or performance which one party offers to another that is essentially intangible in nature and which never result in ownership of anything is known as service .” Now according to this definition of service I would like to define the service package of MITSOB MITSOB is a service firm it only and only offers service. MITSOB is an education institution which
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the best form of service that an individual or a group of volunteers can perform is community service. Generally community service is the thoughtful practices of people in order to better their environment and society. Actions such as helping the homeless‚ cleaning up after vandalized walls‚ providing food for the less fortunate‚ educating children with learning disabilities‚ recycling‚ and helping the aged are all forms of performing community service. A successful community service involves the best
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supermarkets: a probit analysis of affluent consumer perceptions in Hanoi"‚ The International Review of Retail‚ Distribution and Consumer Research‚ July‚ Vol. 17 No.3‚ pp.233-52. Narayana Reddy‚ P.‚ 2004‚ Efficiency benefits possesses on to consumers: New Development In retail market environment in India Seiders‚ K.‚ Simonides‚ C.‚ Tigert‚ D.J. (2000)‚ "The impact of supercenters on traditional food retailers in four markets"‚ International Journal of Retail and Distribution Management‚ Vol. 28 No.s. 4-5‚ pp
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Employee Training & Development Introduction: This paper will focus on analysis and discussing how to deal with the impatient customer‚ and how training the employees to treat this kind of customer‚ to make this professional and effective‚ we will use some useful tool and way‚ which including training need‚ training design‚ development and implementation‚ also‚ training outcomes and needs assessment will be mention. Customer service and good customer service: Customer service is the provision
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The concept of requiring community service of college students as a requirement for graduation is based on the idea that communities and individuals can be helped in their development through volunteer service. Community service provides the opportunity for students to share their knowledge‚ skills‚ and abilities with someone who might not have benefited from such actions otherwise. Community service should be a requirement for college graduation because it helps to alleviate problems of society
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what I have learned from the units dealing with: Diversity‚ Customer Behavior‚ Customer Loyalty‚ and Exceptional Service: I have learned that customer comments‚ good or bad should always be taken into consideration‚ addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Relationship Building and Solving
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