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    After Sales Service

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    Librarianship‚ 25(1): 9-17 Hu‚ H.H.‚ Kandampully‚ J.‚ Juwaheer‚ T.D. (2009)‚ “Relationship and Impacts of Service Quality‚ Perceived Value‚ Customer satisfaction and image: empirical study”‚ The service Industries Journal 29(2): 111-125 Kohli‚ A.K.‚ Jaworski‚ B.J. (1990)‚ “Market Orientation: The Construct‚ Research Propositions‚ and Managerial Implications”‚ Journal of Marketing‚ 54 (April)‚ 1-18 Korda‚ A.P.‚ Snoj‚ B. (2010)‚ “Development‚ Validity and Reliability of Perceived Service Quality in Retail

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    How does the English language vary at individual‚ societal and international levels? English has become the first `truly global language` (McCrum et al.‚ 2002‚ p.9). As a result of advances in technology and transport‚ varieties of English have spread throughout the world. This internationalisation has been described by Shreeve as an `identified phenomenon` (1999‚ p.1). English now underpins the lives and cultures of a broad spectrum of people‚ with one in four people in the world now fluent

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    Etourism

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    E-tourism Introduction Tourism and information technologies (ICTs) are two of the most dynamic motivators of the emerging global economy. Without a doubt‚ technology has progressed such that work patterns has been revolutionised in turn and the tourism industry can now go hand in hand together (Buhalis‚ 2003). The travel and tourism has always been among the first to take advantage of the new technology. It is an information-rich one with its products and services being intangible‚ consumable

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    seriously: maximizing profits and social performance. Journal of Management Studies 43: 75 –91. Kogut B‚ Zander U. 1992. Knowledge of the firm‚ combinative capabilities‚ and the replication of technology. Organization Science 3(3): 383–397. Kohli AK‚ Jaworski B. 1990. Market orientation: The construct‚ research propositions‚ and managerial implications. Journal of Marketing 54: 1–18. Leal GG‚ Fa MC‚ Pascola JV. 2003. Using environmental management systems to increase firms’ competitiveness. Corporate Social

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    References: BATSTONE‚ R. 1995. Grammar in Discourse: Attitude and Deniability. In G. Cook and B Seidlhofer‚ (eds.) Principle & Practice in Applied Linguistics‚ Oxford: Oxford University Press‚ pp BOURDIEU‚ P. 1999. Language and Symbolic Power. In A. Jaworski‚ and N. Coupland (eds.) The Discourse Reader‚ London: Routledge‚ pp BROWN‚ W. et al. 1997. The Effects of British Industrial Relations Legislation 1979-97. National Institute Economic Review‚ 161‚ pp CALDAS-COULTHARD‚ C. R. 1996. Women Who Pay For

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    How information value affects travel intention: A cross-culture perspective Introduction When an individual is seeking available alternatives of a certain product or service‚ information search process serves as an assistant role for fulfilling a variety of values that he or she desires(Diehl & Zauberman‚ 2005; Fodness & Murray‚ 1998; Gursoy & Chen‚ 2000; Hoffman & Novak‚ 1996; James & Bergh‚ 1990; Nishimura‚ Waryszak‚ & King‚ 2007; Vogt & Fesenmaier‚ 1998). During the

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    Charismatic Leadership

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    How Can Charismatic Leadership Aid In Developing Better Employee’s and a Better Company There are several styles of management that‚ can be used throughout business practices across the world‚ some of which are the charismatic‚ participative‚ situational‚ transactional‚ transformational‚ servant‚ and micromanagement to name a few. Some descriptions of which are‚ the charismatic leader. The charismatic leader has the ability to appeal to employees through charm and personality. Participative leadership

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    Electronic Commerce

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    AN EVALUATION OF THE ADOPTION OF ELECTRONIC BUSINESS WITHIN THE SERVICE SECTOR IN ZIMBABWE Table of Contents 1.0 INTRODUCTION 3 1.1 THEORETICAL BACKGROUND TO THE STUDY 3 1.2. STATEMENT OF THE PROBLEM 7 1.3. RESEARCH OBJECTIVES 7 1.4. RESEARCH QUESTIONS 8 1.5 ASSUMPTIONS OF THE STUDY 8 1.6 SIGNIFICANCE OF THE STUDY 9 1.7. DELIMITATIONS 9 1.8. LIMITATIONS 9 1.9. DEFINITION OF TERMS 10 1.10 REVIEW OF RELATED LITERATURE 11 1.10.1 THE CONCEPT OF E-BUSINESS 12 1.10.2 THE ADVANTAGES

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    Marketing Analysis Proposal Part One: Introduction Sonic is about to enter a mature and highly competitive PDA market. Founded eighteen months ago‚ the company was birthed by two entrepreneurs highly skilled and knowledgeable in telecommunications. They are preparing to present their first product‚ Sonic 1000 PDA. The Sonic 1000 offers wireless networking‚ digital technology‚ dual phone use‚ 20 gigabytes of memory‚ four megapixel camera‚ and voice recognition

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    Encyclopædia Britannica‚ Inc Case Study CHAPTER 1 INTRODUCTION About Company Encyclopædia Britannica‚ Inc.‚ headquartered in Chicago‚ Illinois‚ is a leading provider of learning and knowledge products. We’re proud to be one of the world’s most trusted sources of information on every topic imaginable - from the origins of the universe to current events and everything in between. Get a glimpse of our company‚ products‚ and business opportunities here on our corporate site to see

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