Rooms Division Management Chapter 1 A process is a series of related tasks that yields a product or service to satisfy a guest. A typical hotel has the following core processes: Guest’s selection of a hotel Guest’s arrival at the hotel Guest’s stay at the hotel Guest’s departure The selection proceeds through the introduction of the hotel which can be done in 3 ways: On Internet through a hotel’s website (one of the most important sources of reservations for hotels)
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JOB DESCRIPTION FOR JUNIOR RECEPTIONIST POSITION TITLE : FRONT OFFICE ASSTT. RESPONSIBLE TO : SR. RECEPTIONIST PURPOSE & SCOPE OF JOB RESPONSIBILITIES 1. Check log Book‚ wake-up call register and update information panels. 2. To keep all stationeries as per standard laid down. 3. Sorting out guest mart. 4. Cleanliness of the work area‚ 5. To check pigeon holes for message/ location forms and to act accordingly‚ 6. To keep and give keys. 7. To report
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OFFICE LAYOUTS OPEN PLAN OFFICE • The open plan office is a large open room which is no dividing or partitions. • Road Transport Department also found an open work area. • Employees gathered in a large area to facilitate the monitoring carried out. • This section will accommodate Executive Officer‚ Chief Clerk‚ Clerk and Office Assistant. Staff will be monitored by the Executive Officer and Chief Clerk. ADVANTAGE OF OPEN-PLAN OFFICE • Most appreciate the sense of community that
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OFFICE ERGONOMICS ERGONOMICS: Ergonomics is the science of designing the job‚ equipment‚ and workplace to fit the worker. Proper ergonomic design is necessary to prevent repetitive strain injuries‚ which can develop over time and can lead to long-term disability.[1] The International Ergonomics Association defines ergonomics as follows:[2] Ergonomics (or human factors) is the scientific discipline concerned with the understanding of interactions among humans and other elements of a system‚ and
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Front Office Manager Job Discription : To ensure that all Departments under his supervision are successful and as independent profit center as possible‚ ensuring maximum guest satisfaction consistent with our hotel standards‚ through planning‚ organizing‚ directing and controlling all aspects related to the revenues and operating expenses. Report To : Directorof Rooms Responsible For : Assistant Front Office Manager‚ Concierge‚ Reservation Supervisor‚ Reception Supervisor‚ Assistant
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Chapter 7 – Employee Relationship This chapter tells about the employees as stakeholders of a company or a business. As stakeholders‚ employees have also the rights and privileges which are due for them. With this rights they have‚ some responsibilities are also expected of them as part of the company. In the same way‚ they also have some employee contract which they know among themselves that guide them as they go along with their routine in their workplaces. It also discusses some ethical responsibilities
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Dibs Reaction No one is born a parent; no one really is a perfect parent. Dibs: In Search of Self is a perfect example of this as both parents had no idea how to raise a child in a loving‚ compassionate home. Dibs’ mother stated from the get go that the boy seemed to have it out for her and he was responsible for ruining her and her marriage. The father was completely wrapped up in his work and studies and made sure he’d made no time for his children. Additionally‚ his children had been instructed
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The film documentary was most likely called the 11th hour to give emphasis to what would become of humanity in the near future. The latest possible moment – we all must work hand-in-hand to make this a favorable possibility for everyone. It is a challenge we would all face today‚ but in due time we may reap a great harvest for our fellow people if we persevere. In the field of business‚ the role of this documentary is to give those in the corporate sector as well as those who own small enterprises
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REPORT OF INSTITUTIONAL ASSESSMENT VISIT OF WORLD BANK TEAM TO OYO STATE ON YOUTH EMPLOYMENT AND SOCIAL SUPPORT OPERATION PROGRAMME ON TUESDAY 14TH AND WEDNESDAY 15TH MAY‚ 2013 ATTENDANCE THE WORLD BANK TEAM INCLUDES i. Dr. Stanley Garuba ii. Dr. Sulaiman Yusuff iii. Dr. Omobowale Oni iv. Mrs. Lydia Ladapo STATE TEAM LEADERS INCLUDES i. Hon. Gbenga Olayemi - Board Chairman (Agency for Youth Development) ii. Hon. Niyi Ajao -
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Oras Na: Documentary Reaction Paper Oras Na‚ a GMA News and Public Affairs environmental documentary hosted by Richard Gutierrez gave us a 60 minute view of how our nature looks like in this new generation. Every minute‚ every hour of our own life‚ and the uses of out natural resources‚ this documentary showed us what we need to know - our nature’s deadline. Experts gave deadlines to our country’s natural resources. In 2025‚ trees in the forests of our country may possibly be gone. Same in this
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