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    What books to read

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    1. Blind Man With a Pistol – Chester Hines 2. The French Lieutenant’s Woman – John Fowles 3. The Green Man – Kingsley Amis 4. Portnoy’s Complaint – Philip Roth 5. Ada – Vladimir Nabokov 6. Them – Joyce Carol Oates 7. A Void/Avoid – Georges Perec 8. Eva Trout – Elizabeth Bowen 9. Myra Breckinridge – Gore Vidal 10. The Nice and the Good – Iris Murdoch 11. Belle du Seigneur – Albert Cohen 12. Dark as the Grave Wherein My Friend is Laid – Malcolm Lowry 13. The German Lesson – Siegfried Lenz

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    Case 4 Tennis Racquets

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    Calculate real GDP for 2004 and 2005 using 2004 prices. In 2004‚ there were 110 compact discs sold at $18.00‚ and 200 tennis racquets sold at $90.00. The nominal gross domestic product (110 compact discs * $18.00 compact disc’s pricing for 2004) + (200 tennis racquets * $90.00 tennis racquets pricing for 2004) = 1‚980 + 18‚000 = $19‚980 gross domestic product for 2004 using 2004 prices. The real gross domestic product for 2004 is $19‚980. In 2005‚ there were 120 compact discs sold at

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    which is considered profound in American business history. The firm‚ practicing in more than 80 countries with thousands of employees‚ now lost its reputation as an audit and accounting firm. There are many different thoughts and judgments about the case when Arthur Anderson failed its tasks to detect fraudulent financial activities on Enron and several different companies. The Enron Company filed bankruptcy in December of 2001.Being well known as a big energy company which headquarters is located

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    Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)

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    Situational Analysis Introduction: IDS Financial Services operate in the consumer financial service industry. After the acquisition by American Express in 1984 the company went through tremendous growth for three consecutive years in terms of revenue (average 30%)‚ financial plan fees (174%) and its sales force (annual rate11%). The company was facing new challenges as to how to maintain this 30 percent growth rate in the market place where the competition was increasing day by day. The consumer

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    Services

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    Model of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality  The Customer Gap  (Sometimes referred to as Gap 5) 2  The Provider Gaps:  Gap 1 – The Listening Gap  not knowing what customers expect  Gap 2 – The Service Design and

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    technology

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    Published: September 1‚ 2011 Technology in Education The rapid and constant pace of change in technology is creating both opportunities and challenges for schools. The opportunities include greater access to rich‚ multimedia content‚ the increasing use of online coursetaking to offer classes not otherwise available‚ the widespread availability of mobile computing devices that can access the Internet‚ the expanding role of social networking tools for learning and professional development‚ and the

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    Read the bloody document

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    CORPORATE LESSONS FROM MAHATMA GANDHI Stress Management ‡ Gandhiji had a good sense of humour which he used to reduce stress. ‡ He read Bhagvad Gita whenever felt disappointed. ‡ Today HR managers conduct laughing class for employees. ENVIRONMENT CONSERVATION ‡ Gandhiji believed that nature can fulfill our needs but not greed. Decentralization ‡ Gandhiji wanted to make villages self dependant.He developed local leaders at grassroot level. INNOVATION ‡ Gandhiji successfully

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    Article Summary: Read-Only Participants: A Case for Student Communication in Online Classes Amanda Hicks Grand Canyon University: EDU 535 March 11‚ 2015 Article Summary: Read-Only Participants: A Case for Student Communication in Online Classes This article discusses how communication‚ or lack thereof‚ affects student outcomes in the online learning environment. The author is trying to communicate the importance of communication‚ teamwork‚ and quality input in online learning. Beaudoin proposed

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    Services

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    Characteristic of services Intangibility Unlike products services cannot be counted‚ measured‚ or felt. It is difficult to explain to the customer what a specific feature in the service will give to the customer. As services are intangible‚ the perceptions of customers regarding the service may differ at any given amount in time. Each customer will have a different perception and experience about the same service. But in a hotel the quality of service is not only dependent on the courteousness

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