Functions of receptionist 9 Safety and Health 11 Conclusion 13 Appendices 14 Introduction This assignment is intended to look at the role of a receptionist and the reception area in Waterford College of Further education. I will be reviewing the general practice of a receptionist‚ the physical environment of the reception area‚ the role a receptionist plays within the college and health and safety within the reception area. Best Practice 1. Best Practice for a receptionist a.
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KSA Statements: Human Resource Receptionist Student Name | | | Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Answer incoming calls using a multi-line switchboard and forward to the correct employee. | Knowledge of a multi-line phone system | One year experience of being a Receptionist | Able to answer phones professionally | 2 | File staff records using system database in order to comply with company maintenance
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Martha Van Kempen Dr. Plunkett English 102 May 16‚ 20012 Final Project/Final Essay Rebecca Solnit and Howard Zinn are two very important people and have made a name for them throughout the world. They have also obtained several awards and have accomplished many achievements throughout their lives. Howard Zinn wrote many books and paved an important path for human rights activist. An interesting book he wrote is called “Passionate Declarations”‚ essays on war and
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of a receptionist which will include: Duties of a receptionist History of the receptionist sector Qualifications required to become a receptionist Responsibilities of a receptionist Pay and working conditions My work placement Personal qualities of a receptionist Job specifications for a receptionist Daily routine of a receptionist Internal factors affecting a business External factors affecting a business Employment opportunities for a receptionist Duties of a Receptionist The
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Hotel Receptionist Hotel receptionists are the first point of contact for hotel guests. Hotel receptionists‚ like hostesses in a restaurant‚ are the first contact a person has when entering an establishment. A hotel receptionist gives a first impression of the entire hotel. Attentive‚ personable‚ professional and efficient service make a potential guest feel that they are making the right decision in staying in a particular hotel. A hotel receptionist
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Unit 27- understanding health and safety in the business workplace P1/M1 Hello I am Sophie-Louise Atkinson I am a receptionist at York College and in this report I will be telling you about legislation and regulations on health‚ safety and security‚ all these will impact on the job role of a receptionist. Health and safety in the workplace is very important because it ensures that the employees are working effectively with being hit with danger‚ one of the major legislations is the health and
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Kingston Jamaica commented that the stay at this facility was not a good one as the receptionists at the front desk were clueless whenever the asked questions. I would suggest that the front office manager (who is a person who supervises all the activities that takes place at the front desk) of the hotel pay more attention to this condition‚ or choose better qualified persons in order to play the role of the receptionist. The front office of a hotel is perhaps the most important area of the organization
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Unit two: Principles of providing administrative services Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature | How / when used | 1. Answer phone | This is usually accessed by pressing the number 1. It enables you to access messages left to you by others | 2. Conference calls | This makes it possible to speak to more than one person
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complains. • Miss Diane‚ the receptionist. She is kind and has enthusiasms towards the work‚ but don’t have much experience in hospitality industry. Problem: Ms An comes to the hotel reception in the afternoon‚ she has guaranteed reservation‚ and wants a room immediately‚ but the hotel is unable to give her a room because the hotel is full already. Setting: in a 5 star hotel reception How It Starts: The guest comes into the hotel (looks tired)‚ ask the receptionist to give her a room which has
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Unit 211 Provide Reception Services The purpose of the receptionist role is to represent the trust and give the patients the first impression of the NHS as they are the first point of contact between the patient and the organization. It is vital to present a positive self-image and a good representation of the trust because we want people to come back and use the services again and give the trust a good name. We can display a positive self-image by being attentive‚ well dressed‚ having good body
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