oyeeVem Linus Jonathan et al THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) IJCRR Vol 04 issue 19 Section: General Science Category: Research Received on:27/07/12 Revised on:05/08/12 Accepted on:17/08/12 Vem Linus Jonathan‚ Dakung
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Contingent reward is a reward that should be given to staff members when they earn them‚ that is the principle of contingent rewards. ("Motivating others through‚" 2011) This is a great way to get the desired effect when working with a staff that might not be motivated to get a task or assignment done. A trend in the United States is toward a larger portion of employees’ compensation to be provided in the form of “variable pay” such as bonuses and equity-based compensation. ("Motivating others
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operations‚ quality has other implication: Company reputation – an organization can expect its reputation for quality – be it good or bad – to follow it. You are known by the company you keep! This statement does not only apply to individuals but organizations as well. Quality will show up in perception about the firm’s new products‚ employment practices‚ and supplier relations. Product liability – the courts increasingly hold organizations that design faulty products or services liable for damages or
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Employee Satisfaction & Southwest Airlines Long-established rewards systems usually have had a large proportion of the total package as base pay and just a small portion tied to performance. In today’s world new and more strategic rewards systems‚ have come to be implemented which are more aligned with overall organizational strategies. These new rewards include a performance based variable pay‚ skill base pay and recognition pay. In researching this new trend it has been shown to have a very
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Midterm Essay November 15‚ 2012 "Alfie Kohn‚ author of Punished by Rewards: The Trouble with Gold Stars‚ Incentive Plans‚ A’s‚ Praise‚ and Other Bribes (1993)‚ contends that rewards and punishments are “two sides of the same coin” (p. 50). Although rewards are certainly more pleasurable‚ they are “every bit as controlling as punishments‚ even if they control by seduction” (p. 51). According to Kohn‚ if we want youngsters to become self-regulating‚ responsible‚ caring individuals‚ we must abandon
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It is the lifeblood of any organization‚ because satisfied customers pay their bills promptly which greatly improves cash flow. If an organization can’t satisfied their customers their customers‚ they may switch to another brand or services which may give satisfaction to them. So the impact to the business is a loss on profit. What is Customers? Customers are the most important asset of any organization‚ because without customer the business organizations are nothing. 2 TYPES OF
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Reward Systems & Incentives Nathaniel Holmes Geraldo Carvalho Marie Powers Human Resources & Labor Management August 2nd‚ 2010 Reward Systems‚ or appraisal systems as it can also be called‚ are important for any company. A reward system is defined as a structured method of evaluating and compensating employees based on their performance. The compensations and rewards are known as incentives to the employees. The incentives can be bonuses in pay or added vacation or sick days‚ among other things
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ABSTRACT Employee Retention is the biggest challenge that Human Resource Management is facing today. The uncertainty of a changing economy‚ increasing competition and diversity in the workplace has compelled the organizations to hold on to their top performers at whatever cost they have to pay. It is a very difficult task for the recruiters to hire professionals with right skills set all over again. Thus the focus has shifted from numbers’ to ‘quality’ and from ‘recruitment’ to ‘retention. So
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companies had incentives to reward the knowledge workers. Distribution was achieved through strategic staffing and job-rotation so as to capture the tacit knowledge within a firm. In the article entitled “Is knowledge Management the future of HR”[1]‚ the author describes how the loss of talented personnel can lead to considerable knowledge erosion. The author is also of the opinion that interview processes should be modified to identify more accurately the prospective employee who can help maximize collaboration
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Employee Engagement: What Do We Really Know? What Do We Need to Know to Take Action? A Collection of White Papers • • • • • • Employee Engagement: I WANT IT‚ what is it? Employee Engagement and Fairness in the Workplace Old Wine in New Bottles? Engagement and the Bottom Line Employee Engagement and Change Management Communicating for Engagement “Seeing Clearly”: Employee Engagement and Line of Sight This research was conducted in preparation for the CAHRS Spring Sponsor Meeting May 22 -
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