From: CustomerCare@weprint.com Date: Wednesday‚ November 3‚ 2005‚ 8:48 AM To: rpleskunas@gorgetracker.com Subject: Your Electronic Business Card Is Ready Dear Richard: In response to your order dated November 2‚ 2005‚ I am pleased to inform you that we have now configured your electronic business card and you can link to our website to download it to your computer system at your convenience. Your electronic business card is ready for you to install! [Don’t bury main idea] Please follow
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1.1 Origin of the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure
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Slide 1 Welcome to your second customer service lecture. This week we’ll discuss listening‚ an often simplified concept. Many people think listening is easy—as long as you hear something you’re listening to it‚ but in truth‚ listening effectively is a demanding task. To listen effectively‚ you must apply skill and determination. Luckily‚ as with any skill‚ effective listening can be learned. We’ll begin this lecture by going over the difference between hearing and truly listening. Slide
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1. McDonald Product : value-priced ‚ fast-serviced meal 2.Mc Donald Price: my guess is Value-pricing (offering just the right combination of quality and good service at a fair price) 3. Place: Strategic location of most McDonald fast-food outlet is found in populated and easily accessible areas (e.g. retail areas‚ airports‚ busy street) or most certainly locating closely where its top 3 competitors are also doing business e.g.; Burger King‚ Subway etc.. 4. Promotion: McDonald has engaged
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McDonald’s stores in the greater Rochester area during distinct shifts ranging from early morning to late night. During each visit‚ a group member made a purchase and sat at a table where one could observe the behavior of managers and employees and customer interactions‚ without interfering with normal operations. Due to the fact we were restricted to a small sample of McDonald’s restaurants‚ we could not capture the complete spirit of the corporation. However‚ we were able to relate our findings to
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1.0 Background of the Company McDonalds is one of the leading global fast food franchises in the world. McDonalds has more than 33‚000 restaurants worldwide in 119 countries. The company has 1.7 million employees (McDonalds US‚ 2011). McDonalds has more than 80% franchisee restaurants around the world. McDonalds’ C.E.O is Jim Skinner; he was elected to this post in November 2004 and has been with McDonalds for 39 years (Forbes‚ 2011). McDonalds’ has its head corporate offices at Illinois‚ Chicago
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McDonalds Corporation Franchesca Luther Emma Padayachy Luigi Germaine Montel Kurz Aaron Vielle Class of D1A CONTENT HISTORICAL BACKGROUND The business began in 1940‚ with a restaurant opened by brothers RICHARD AND MAURICE MCDONALD at 1398 North E Street at West 14th Street in San Bernardino‚ California. WikiMiniAtlas Their introduction of the Speedee Service System‚ in 1948 furthered the principles of the modern fast food restaurant the White Castle hamburger chain
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restaurant like McDonalds are there so that the business can set a goal in order to succeed or stay in the business. With a company like McDonalds‚ which has done so well despite the bad press or media they get their objectives as well as aims as the business‚ progresses from time to time. This may be because of new products and other changes to the economy. The aim is what describes the overall goal that they want to achieve. McDonalds aim or vision is to be the world’s best quick service restaurant
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one of the worlds largest chain of fast food restaurants‚ known as McDonalds. The unofficial business first began in 1940 by Dick and Mac McDonald in California‚ with the official first McDonalds restaurant opening in 1955 in Illinois America‚ founded by Ray Kroc (McDonalds‚ 2008) but the organization has now expanded worldwide into many international markets and has become a symbol of globalization. McDonalds is a service organization and its products mainly include a variety of different kinds
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McDonalds has a wider variety here with products starting from as low as Rs 20‚ while KFC has not been able to match that . McDonalds has set up its own supply chain investing huge amount which leads to lower costs and prices. The USP of McDonald’s was cheap fast food‚ and the company’s signature product‚ the Big Mac hamburger was considered an American icon. rior to its launch‚ the company invested four years to develop its unique cold chain‚ which has brought about a veritable revolution in
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