Running head: IMPROVING CUSTOMER SERVICE BAKER COLLEGE CENTER FOR GRADUATE STUDIES On-Line Masters of Business Administration Assignment for course: BUS 576 Training and Development Submitted to: April Flanagan Submitted by: Chieoma Shabazz Location of Course: On-Line Date of Course Meeting: December 11‚ 2006 Date of Submission: December 11‚ 2006 Title of Assignment: Improving Customer Service Certification of Authorship: I certify that I am the author of this paper and that any
Premium Customer Customer service Good
has become the worldwide model for what a successful company should look like. Apple ’s annual revenue climbed to $108.25 billion dollars and their shares rose 75% during the fiscal year of 2011. After winning the _Fortune_ "Most Admired Company" award for the fifth year in a row and having their value top the $600 billion dollar mark‚ Apple is asserting its position as the most valuable US company in the world ("World ’s Most Admired Companies 1). For Apple to maintain their patterns of growth and
Premium Apple Inc. Steve Jobs
Collection Methods 22 3.2.1 Primary Sources 22 3.2.2 Secondary Sources 24 4.0 Research Findings 26 4.1 Analysis of Data 26 4.1.1 Response for Questionnaires 26 4.1.2 Response for Interviews 38 4.1.3 Response for Survey 39 4.2 Results and Recommendations 41 5.0 Conclusion 48 Reference 49 Appendix 1 – Managerial Level Questionnaire 51 Appendix 2 – Managerial Level Response 53 Appendix 3 – Developer Questionnaire 57 Appendix 4 – Developers Response 59 Appendix 5 – Tester Questionnaire 63
Premium Software development process Software development Software engineering
IMPROVING COMM SKILLS We all have people with whom we have to work to get things done. Our ability to communicate with clients‚ customers‚ subordinates‚ peers‚ and superiors can enhance our effectiveness or sabotage us. Many times‚ our verbal skills make the difference. Here are 10 ways to increase your verbal efficacy at work: 1. Develop your voice – A high whiney voice is not perceived to be one of authority. In fact‚ a high soft voice can make you sound like prey to an aggressive co-worker
Premium Nonverbal communication United Kingdom English language
TABLE OF CONTENTS TOPIC ➢ Acknowledgement ➢ Preface ➢ Literature ➢ Company profile ➢ Methodology ➢ Limitations ➢ Findings and Analysis ➢ Recommendations ➢ Bibliography Acknowledgement No report represents the work of the individual alone. Many people contribute to the final product.” I would like to convey my sincere gratitude to Mr. Anil Kumar Roy‚ Partner‚ Special Advisory Services‚ for giving me timely guidance and motivation
Premium Management Strategic management Marketing
Recommendation a) Attractions diversification As we all know‚ Macau paid high attention in developing casino in the past few years. Although it brought a considerable of revenue to the Macau’s government‚ there were limited places for tourists to visit. There is a need for Macau’s government to enhance more attractions and aim to longer length of stay. Creating new attractions such as theme park‚ historical building and conservation park can attract different market segments and visitors can
Free Tourism
To Whom It May Concern: I am proud to recommend a beloved student‚ Kaya Stone‚ for your fellowship program. I was asked to write as one who has functioned in the capacity of an employer of Kaya‚ but I would first like to say a few words about him as a student. Kaya is a highly intelligent‚ perceptive young man. He came to our institution committed to capitalizing on the opportunity of a third year of study in Israel‚ and he left with the satisfaction of having accomplished that goal. Kaya
Premium Education The Opportunity Energy
Like index mutual funds‚ ETFs represent diversified portfolios of securities that track specific indexes. Like stocks‚ they can be bought and sold (long or short) on an exchange throughout the trading day. In addition to trading flexibility‚ key ETF benefits include instant diversification‚ tax efficiency and transparency of cost and holdings.” The Eurozone: With the official declaration of the Euro in 1999‚ the single currency bound several countries in a pact that would see them grow together.
Premium European Union LVMH Luxury good
the technological growth‚ but we has not yet done so. As I walked down 31st and Chestnut street‚ I came across a building that was the ultimate guide to achieve my goal in improving Philadelphia: Drexel University. Our city has potential to become one of the most high-tech cities in the United States. With the education provided to me by Drexel University‚ I will be sure to advance every corner of Philadelphia. Just like Anthony J. Drexel had a
Premium Computer Personal computer United States
competitive advantage. Although‚ business strategy means of competition is common conversation in the executive suite‚ taking a strategic approach can be especially beneficial for staff functions within companies‚ as they often are required to justify their need for resources and their contribution to the company. The following study presents the analysis of performance management issues on Marks and Spencer’s (M&S) employee motivation and training. Performance improvement provides M&S with needed information
Premium Motivation