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    Steps to Service Recovery

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    "Fair fix" the problem After listening (so they know exactly what’s at issue)‚ employees people can work to resolve the problem. Usually‚ what customers want now is what they wanted originally—and the sooner the better. 4) Offer atonement A recovery system will earn high marks from customers if it includes‚ even symbolically‚ some form of atonement that‚ in a manner appropriate to the issue at hand‚ says‚ "I’d like to make it up to you." But atonement is more than simply the "it’s on us" or

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    Audit Failure

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    Phillip Canamar Accounting Case Analysis LP1 Assignment: Audit Failure 1. Analyze the actions of the auditors in both cases and identify any errors in judgment made by the auditors. The action of the Auditors‚ Audit Committee‚ and top management that worked for Molex Corporation were in error because FASB Concept Statement #2 (materiality defined) appears to apply to this case and should have know the appropriate way to handle the situation that conforms with GAAP and adjust the financials

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    The Audit Procedures

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    1.Identify FOUR (4) types of documents and its functions in Payroll and Personnel Audit Cycle 2. Give TWO (2) examples of each of Substantive Analytical Procedures in Payroll & Personnel Audit Cycle when auditing the accounts below: i- Payroll Expense Accounts ii- Payroll-Related Accrual Accounts 3. Describe the duties that are performed within the personnel‚ timekeeping‚ and payroll processing functions. 4.a. Describe what are the key authorisation points in a payroll system. b.Explain

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    The United Nations has its own self-made problems recruiting police contractors. Latham says United Nations must better match attitudes and skills to tasks. To be able to do this‚ more standardized training is necessary. Training‚ however‚ takes time that current United Nations recruitment methods for United Nations police officers do not allow for. After the United Nations issues its request for officers‚ the member state must review the application and make sure it agrees with the mandate.

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    Strategic Audit

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    Very simply put‚ strategic planning identifies where the organization wants to be at some point in the future and how it is going to get there. The "strategic" part of this planning process is the continual attention to current changes in the organization and its external environment‚ and how this effects the future of the organization. Skills in strategic planning are critical to the long-term success of your organization. This form of planning includes: a) Taking a wide look around at what

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    Audit and Flash

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    Buckless‚ Steven M. Glover‚ Douglas F. Prawitt INSTRUCTIONAL OBJECTIVES • • • • • • To provide students with an opportunity to learn (by doing) how auditors identify various client and audit risks. The case also provides students with insight into how a risk analysis ties in to the strategic audit planning process. To provide students with hands-on experience responding to client concerns and issues. Often auditing students do not realize the extent to which clients request interpretations

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    Brand Audit

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    ..................7 Introduction............................................................................................8 Objectives of Brand Audit:...................................................................8 Scope of Brand Audit:..........................................................................8 Approach Used for Brand Audit:..........................................................9 Brand..................................................................................

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    Internal Audit

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    internal auditing (also known as “management auditing”). You consider the definition‚ development‚ and scope of internal auditing. You also consider the business environment and identify and analyze its accompanying risks. The various types of internal audits and the relationship between internal auditing and performance measurement are explained. Finally‚ you study the role of professional ethical standards in internal auditing and review case analysis‚ a technique used frequently throughout this course

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    Marketing Audit

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    1. Marketing environment audit : Macro : economic GDP Nominal: $1.449 trillion (2014)‚ GDP growth 2.1% (2012) GDP per capita $32‚020 (PPP‚ 2012) inflation (CPI) 1.1%‚ Jan 2014 Unemployment 3% demographic Population 50.95 million (South Korea) (2012)‚ Population Increase Rate 0.45% (2012)‚ Median Age 38.9 years (2012)lifestyles : Nighttime marketing is designed to meet the changing needs of our customers. People are much busier now‚ and they need products and services at all hours. political Tax levels

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    Audit Informasi

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    DEFINITIONS OF AUDITAUDIT OF INFORMATION AND AUDIT OF KNOWLEDGE (Ditujukan pada mata kuliah Manjemen dan Preservasi Pengetahuan) Dosen Utami Budi Rahayu Hariyadi‚ M.lib Disusun Oleh : Yasser Arafat (0906587376) PROGRAM STUDI MAGISTER ILMU PERPUSTAKAAN DAN INFORMASI FAKULTAS ILMU PENGETAHUAN BUDAYA UNIVERSITAS INDONESIA 2009 A. AUDIT 1. Pengertian Dibawah ini terdapat beberapa pengertian khusus dari audit yang dikemukakan dalam beberapa kamus. Pengertian audit tersebut antara

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