result in the ownership of anything. Experiences represent what buying the product or service will do for the customer Chapter 8 - slide 1 Copyright © 2010 Pearson Education‚ Inc. Publishing as Prentice Hall Chapter Eight Products‚ Services‚ and Brands Building Customer Value Copyright © 2009 Pearson Education‚ Inc. Publishing as Prentice Hall AwS/MKT202/NSU Chapter 8 - slide 2 What Is a Product? Levels of product and services Core benefit Actual product Augmented product Product and Service Classifications
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CASE STUDY: ARMANI THE ULTIMATE FASHION BAND Timeline Giorgio Armani‚ 74‚ is Chief Executive Officer of the Armani Group and sole shareholder of Giorgio Armani S.p.A. (Armani)‚ one of the world’s leading fashion and lifestyle design houses‚ with 5‚000 direct employees‚ 13 factories‚ and a direct network of 500 exclusive retail stores in 46 countries worldwide. Under Mr. Armani’s direction‚ Giorgio Armani S.p.A. is one of the few remaining independent‚ privately-owned companies in its sector
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physico-chemical and biological techniques are to be constantly explored for decolourization and degradation of dyes. Remazol red RB dye was selected as model azo dye for the study. It is known to be toxicity‚ mutagenic and carcinogenic in nature because of the presence of the aromatic amine group (Zollinger‚ 2003; Jalandoni-Buan
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CASE: Building a Brand Community on the Harley Posse Ride Study Questions 1. Should Harley-Davidson continue to sponsor the Posse Ride? Yes. Why or why not? $100‚000.00 budget (Posse Ride II)‚ is a good price for value comparing to other alternatives to advertise and build communities; The “Posse Ride” is probably the most important MKT instrument to build and preserve internal aspect of Harley-Davidson product regarding its brand; The product’s meaning of adventure‚ freedom and even rebellious
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Changing brand perception – the pragmatic way TEXT Marcel Noordman PHOTO Chris Maluszynski SingTel is transforming itself from a traditional telco to a multimedia solutions company. Yuen Kuan Moon‚ Executive Vice President of SingTel’s Consumer Group‚ makes it clear that digging deeply into what makes consumers tick and bold partnering are crucial in meeting such a challenge. G 16 offensive in the digital consumer market must have had implications for the SingTel brand and what it
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1. Explain the possible problems in the ethical culture of the Red Cross that created the issues discussed in this case. One of the possible problems in the ethical culture of the Red Cross that creates issues is because it is a charitable organization‚ its leaders have assumed that all employees and volunteers will act ethically. Although this has been disproven many times recently‚ the Red Cross still has not taken all necessary steps to ensure that it is truly a socially – conscious and ethically
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The Adorable Red Squirrel A large red squirrel population has been living in the U.K. since the 1950s. Now these squirrels are having troubles and the country is doing its best with conservation effort to help this wonderful mammal to survive. Adored by Many Red squirrels are adored by people all over the U.K. and they make their home in lovely landscapes including mountain woodlands and urban gardens. For practically 10‚000 years this squirrel has been a common mammal and part of the natural
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The goal of this article by Rego‚ Billett and Morgan is to uncover the relationship between consumer-based brand equity and firm risk from financial angle. Firstly‚ the authors introduced consumer-based brand equity (CBBE) and firm risk which will be the main subject to study in this article. As is indicated in empirical literature‚ market-based brand should not only increase their income but also lower their risks. Also by reducing their risks‚ their value would be increased too‚ thus this will
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Red River Floodway‚ built between 1962 and 1968 for a cost of $63 million‚ was one of the most effective and significant flood protection infrastructure in the Province of Manitoba‚ Canada ("Red river floodway‚" 2011). Ever since it had been putting in use‚ it has prevented more than $40 billion (in 2011 dollars) in flood damage in Winnipeg ("Red river floodway‚" 2011). However‚ after 1997 "Flood of the Century‚" the International Joint Commission analyzed the flood protection measures and concluded
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QUESTION 1. Equity has made the law more fair. Discuss Equity can be defined in a technical sense as a branch of law administered by the court of chancery before the passing of the Judicature Act (1873-1875) with a view of supplementing the common law rules. Equity developed because of the problems of the common law. The word ’equity’ has a meaning of ’fairness’ and this is the basis on which it operates. The existing law as at the time equity arose was common law‚ equity acted as a supplement
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