Case 11-3 Master of the Universe TABLE OF CONTENTS Statement of facts……………………………………………... 3 Question 1…………………………………………………….. 5 Solution……………………………………………….. 5 Question 2…………………………………….......................... 6 Solution……………………………………………….. 6 Question 3…………………………………………………….. 7 Alternatives…………………………………………… 7 Solution……………………………………………….. 8 STATEMENT OF FACTS Saturn
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1.) The purpose that CUP Vorstand (board of directors) creates Customer Care Center (CCC) is to reduce the increasing defection of customers‚ which is caused from dissatisfaction with the firm’s services. CCC is necessary to CUP due to following reasons. First of all‚ by setting the CCC‚ the CUP can reduce lapse rate. The CUP has a high lapse rate before setting CCC. According to the interviews with defected customers‚ many of the lost of customers are due to CUP’s own fault‚ and they could be avoided
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Chapter 11: Communication *I didn’t write definitions for obvious terms. Communication must include both the transfer and understanding of meaning pg. 336 1. Function of communication 2. Communication process a. Communication Process (1) the sender‚ (2) encoding‚ (3) the message‚ (4) the channel‚ (5) decoding‚ (6) the receiver‚ (7) noise‚ and (8) feedback. Pg.338 b. Formal Channels are established by the organization and transmit messages related to the professional activities of members
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.‚r1.. - ! ’ ’i INTEGRATIVE CASE SEATTLE PAPER PRODUCTS Seattle Paper Products (SPP) is modifying its sales department payroll sysiem to change the way it calculates sales commissions. Under the old system‚ commissions were a fixed percentage of dollar sales. The new system is considerably more complex‚ with commission rates yarying according to the product sold and the total dollar volume of sales. Jason Scott was assigned to use audit software to write a parallel simulation test program to
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Chapter 11 Practice Test Multiple Choice Identify the choice that best completes the statement or answers the question. ____ 1. Why were changes to manufacturing needed in the mid-1700s? a. Factory owners were not satisfied with the size of their profits. b. Demand was greater than the available supply of goods. c. Workers were not satisfied with the level of their daily wages. d. Traders faced higher shipping prices for smaller amounts of goods. ____ 2. Which small‚ inexpensive
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Student name: Ihtishaam Ali Date submitted: 3/1/15 Chapter: 11 Chapter Review Questions Questions are at the end of each chapter under the “For Review” heading 1. Consideration is an essential element in the formation of any contract not by deed. To be valid the consideration must be real and genuine 2. Promises to make gifts for charitable or educational purposes are often enforced‚ despite absence of consideration. 3. No 4. It must be for a reasonable period‚ not excessive in duration
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Chapter 11 Mini Case‚ Q1-4 ONLY‚ pgs. 353-354 1. Compute the yield to maturity and the after-tax cost of debt for the two bond issues. Bond 1 | | Maturity | 12 | Coupone | 3‚5% | Par | 1000 | Flotation | 0 | PV | 1031 | Before tax | 3‚19% | After tax cost of Bond | 2‚10% | Bond 2 | | Maturity | 32 | Coupone | 4‚0% | Par | 1000 | Flotation | 0 | PV | 1035 | Before tax | 3‚8% | After tax cost of Bond | 2‚5% | 2. Compute BioCom’s cost of preferred stock
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Chapter 11 Use the following to answer questions 1-2: Table: Barrels of Oil Barrel of Oil Produced 1 2 3 4 5 6 7 8 9 10 Total Revenue $50 100 150 200 250 300 350 400 450 500 Total Cost $4 10 21 38 61 90 126 176 266 390 Price $50 50 50 50 50 50 50 50 50 50 1. (Table: Barrels of Oil) Refer to the table. How many barrels of oil should the company produce to maximize profit? A) 6 B) 7 C) 8 D) 9 2. (Table: Barrels of Oil) Refer to the table. What is the marginal revenue of producing the fifth barrel
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Chapter 11 Mongol armies besieged the Genoese trading on Black Sea in 1346 Damaged trading links between East Asia and Mediterranean bubonic plague Geneose merchants and soldiers withdrew‚ taking germs with them reached Messina‚ Sicily‚ half were dead and rest dying went port to port‚ spreading the germs killed one third of European population land and sea trailes of human voyagers became accidental conduits for deadly microbes devastated societies more than Mongol warfare “murderous
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Project Management‚ 2e (Pinto) Chapter 11 Critical Chain Project Scheduling 11.1 True/False 1) Once the organization elevates its constraint‚ its system has no constraint. Answer: FALSE Diff: 2 Section: 11.1 The Theory of Constraints and Critical Chain Project Scheduling Skill: Definition AACSB Tag: Reflective 2) An organization’s budget estimating process routinely misses the actual cost of a project by 25%. For the most recent project‚ the budget variance was a ridiculous 23%‚ but this
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