Module 3: Internal and External customers Apple likes to say “The soul of the apple experience is in its people”‚ the internal customers who are trained‚ motivated and empowered to do what is right for the external customer. When you visit an apple store there is a purposefully designed customer experience part of which is communicated by apple’s internal customers. When you walk the store you are greeted with a warm friendly welcome within seconds of stepping inside. Apple’s internal customers
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Modern Personality Assessment based on "Big Five" Personality Dimensions (Goldberg‚ Costa) For each of the Descriptive adjective Pairings‚ circle the point on the scale below the pairings which you feel best represents your personality. Example: Honest -- Dishonest 1 2 3 4 5 6 7 ------------------------------------------------- If you feel you are a very Honest person‚ you might circle 1 or 2 and if you felt that you were a very Dishonest person‚ then you might circle 6 or 7. If you feel
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you should be able to- Communicate effectively in a group discussion Express viewpoints in a clear‚ effective and organised way Ask relevant questions and give useful feedback Respond appropriately to the opinion of others Introduction Discussion skills are important in students academic life. As students‚ you may need to conduct group discussions in order to complete your group assignments or you may need to get together to discuss your academic subjects. In order for the group discussions to be
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Personal Reflection Paper Gary Galicia Cultural Diversity and Special Populations BSHS/345 March 11‚ 2013 Joseph Andrade Personal Reflection This paper is going to identify an occurrence of invidious comparison and vicarious traumatization that I’ve experienced. Invidious comparison happens each and every day to practically everyone in the world. It is human nature to compare themselves to others‚ Reflection When I think about invidious comparison and if I’ve ever done it‚ there
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Chapter 06.qxd 5/20/2006 6:23 PM Page 105 6 Constructivism: A General Theory of Communication Skill Brant R. Burleson Purdue University INTRODUCTION This chapter is about communication skills and one particular theory of these skills— constructivism. As you’ve probably discovered in your reading of this book‚ communication is a broad term that encompasses lots of different things. So‚ I will begin by presenting some examples of what I mean by “more and less skilled communication
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May 9‚ 2014 Theology 104 D81 Reflection Paper Two Introduction: Over the entirety of Theology 104‚ the topics that were discussed were vast. Though many caught my attention and peaked my interest‚ the two that I choose to expound on in this paper are pastor and character development. These two matters are very crucial to living a Christian life. Part One: Pastor – Theological Definition: A Pastor an individual the leads a congregation of people in the direction of Holy Spirit. It is an individual
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audience’s skills and promote a better quality of intervention to their patients. What are the most effective presentation strategies for your particular audience and venue? To provide an effective in-service‚ the content or focus of my presentation education program must be relevant to the skills of my target audience (healthcare professionals). Another method of an efficient in-service is effective interaction and communication with the audience‚ and at the end of the presentation is by providing
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Guidelines for Implementing Wisconsin’s Employability Skills Certificate Program [pic] Wisconsin Department of Public Instruction Tony Evers‚ PhD‚ State Superintendent Madison‚ Wisconsin This publication is available from: Career and Technical Education Team Wisconsin Department of Public Instruction 125 S. Webster Street P. O. Box 7841 Madison‚ WI 53707-7841 608 / 267-0360 http://www.dpi.state.wi.us/dpi/dlsis/let/cteskills
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Counseling skills Prepared by: Gulle Bakir Abdulla Avesta Kaife Hamad Dahen Luqman Raza Dawan Qadr Omar Kurdistan Rashid Xurshid Date of submission 22/2/2014 Content Pages Introduction 1 History of counseling skill and counseling definition 1-2 Skill and counseling skill definition ‚ type of counseling and important of counseling 3 advantage and aim of counseling 4 Basic of counseling skill 5-6 Field of counseling 6-7 The difference between the counseling‚ psychotherapy and psychoanalytic
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Reflection Summary Team A July 10‚2000 Bis/220 Dr. King Reflection summary Our last class was very interesting and informative. We discussed many things. We discussed things like buying a computer and programs to use on our computer. We also discussed technology systems and ways that they are changing. We first learned about buying a computer. It was very helpful because whenever you go to purchase a computer the salesman will tell you things they want you to buy and not what the
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