The Analysis of Customer Relationship System of Hilton Hotels & Resorts 2013-12-8 Contents THE ANALYSIS OF CUSTOMER RELATIONSHIP SYSTEM OF HILTON HOTELS & RESORTS ........................................................................................................................................................................ 1 1. INTRODUCTION OF THE COMPANY 3 2. INTRODUCTION OF ONQ AND CRM 3 3. STRENGTHS OF CRM (ONQ) 5 4. DISADVANTAGES OF CRM (ONQ) 5 5. INFORMATION
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The main sources of revenue in a hotel are through sales in rooms‚ restaurants and bars. Identify and evaluate other possible sources of revenue. ‘One of the fundamental business concepts is that a company is in business to make money’ (Hales‚ 15:2005). Revenue is the monetary amount that customers pay to receive a product or service and is the first aspect considered when conducting financial analysis as it starts the cash flow process of a company (Hales and Van Hoof‚ 2010). Moyer et al (1995)
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people worldwide and owns and manages about thirty hotels and five luxury cruisers as of 2012. The company was incorporated in the year 1949 by Rai Bahadur M.S. Oberoi to run "Oberoi Group of hotels". The group of companies‚ affiliated through common ownership interest‚ has to offer first class luxury hotels‚ airline catering‚ airport bars and restaurants‚ corporate air charters‚ travel consultancy‚ limousine services and project management. With hotels being spread out in Mumbai‚ Delhi‚ Calcutta‚ Chennai
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------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- MICHELLE REYES ABUDE ------------------------------------------------- Brgy. 66 Paseo de Legaspi St.‚ Tacloban City ------------------------------------------------- michelleabude@yahoo.com ------------------------------------------------- 09174844076 Objective: To become an employee
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Doc. ID Page No. Date: Revision No.: Handout 1 November 2013 0 SHIP’S CATERING SERVICES NC 1 (MESSMAN) Day 3 HOUSE RULES SHIP’S CATERING SERVICES NC 1 (MESSMAN) Day 3 Doc. ID Page No. Date: Revision No.: Handout 2 November 2013 0 What to Bring • Ballpen • Extra notebook (for note-taking) • Training hand-outs House Rules/Training Guidelines • Cellular/Mobile phones: On SILENT MODE • Eating‚ drinking and smoking are not allowed inside the training
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result of planning‚ commitment and perseverance. In my three months of internship at THE APEX CHANDIGARH; I have learned a lot about operations‚ administration‚ marketing and the people working behind the scenes to make THE APEX CHANDIGARH Hotel a rapidly growing hotel. I would like to convey my heartiest gratitude to several people‚ for their support and guidance which helped me complete my summer internship. First and foremost I would like to thank THE APEX CHANDIGARH for giving me an opportunity
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Business Support Systems The BSS helps an enterprise or organization to secure revenue and quality while supporting many business functions‚ including marketing‚ product offerings‚ sales‚ contracting‚ and delivery of goods and services. For the purposes of this article‚ an enterprise typically refers to a telecommunications operator. However‚ it could also be a content provider‚ service provider‚ search engine or some such actor in the new business world. As well designed BSS helps an enterprise
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CHAPTER III METHODOLOGY Research Design The project used an application tester with a survey to obtain data on using the conversion application. The project also indentified user’s time management of finding the installer of higher or lower versions of MS Word and MS PPT. Population of the Study People from Colegio de San Juan de Letran Calamba were selected as samples of the project. The people were selected based on the criteria of having a higher version of MS Word and MS PPT
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Name: Leung Ngai Yiu Student ID: 14087108D Seminar: SEM001 Words: 1043 Topic: Challenges of Hong Kong’s full service airlines facing today Introduction: As the Asia aviation hub‚ the development of Hong Kong’s airlines is rapid and successful. As for the full service airlines‚ it is the traditional airlines offering onboard meal service‚ checked bag allowance and etc. There are some renowned full service airlines‚ such as Cathay
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methodology 4) Blake left the job before it was completed a. did not provide proper training and support after implementation b. did not communicate with his replacement one he was gone c. had no follow up with the GM or functional managers of Royal Hotel Recommendations 1) FC&C made a number of mistakes at the management level that contributed to the failure of this system. First‚ it sent an intern‚ by himself‚ on his first project. It is unreasonable to think that Blake‚ after only two weeks
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