1.1Customer Satisfaction What is customer satisfaction? Customer satisfaction refers to how satisfied customers are with the products or services they receive from a particular agency. The level of satisfaction is determined not only by the quality and type of customer experience but also by the customer’s expectations. A customer may be defined as someone who: •Has a direct relationship with‚ or is directly affected by your agency and •Receives or relies on one or more of your agency’s services
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Employee Relationship Management Assignment - 1 Trade Union In Jharkhand Jharkhand Krantikaari Mazdoor Union - JKMU Submitted by P.Lokeshwari S.Shahana Devi Jharkhand Krantikaari Mazdoor Union In July JKMU organised a union of 220 contract workers in a newly established private steel factory owned by Electro Steel Casting Ltd. 40 kms from Bokaro. All 500 workers employed in the
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A Case Study in Creative Approaches to Customer Satisfaction Surveys Background The Washington Suburban Sanitary Commission (the Commission or WSSC) is a bi-county agency in Maryland established to provide water supply and wastewater treatment services for approximately 1.7 million people in Montgomery and Prince George’s Counties. WSSC has a service area of almost 1‚000 square miles‚ and serves about 430‚000 accounts. Ascellon’s work on this project was guided by three critical objectives that
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AUGUST 2013 ISSN 2277-8616 Job Satisfaction Among Bank Employees: An Analysis Of The Contributing Variables Towards Job Satisfaction Aarti chahal‚ Seema chahal‚ Bhawna Chowdhary‚ Jyoti chahal Abstract: Job satisfaction can defined as extent of positive feelings or attitudes that individuals have towards their jobs. When a person says that he has high job satisfaction‚ it means that he really likes his job‚ feels good about it and values his job dignity. Job satisfaction is important technique used
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Letter of Acknowledgement This report is based on the analysis of employee satisfaction of “EFU General Insurance Limited”. It is our fortune to have personnel of “EFU General Insurance Limited” whose corporation and guidance contributed tremendously to complete this project. It is our pleasure to have the most valued and respected facilitator Mr. Motiur Rehman. The substance that we have gained during the semester and by assignments from him was an introduction for us in the field of Organizational
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of Human Capital Management and therefore people in HRM at Descon are professional who make sure that HR strategies must be aligned with the Organizational Strategies to achieve organizational goals. There must be a consistency and compatibility between HR strategies and other important aspects of the organization. What is Strategy? Strategy is a mind behind execution of organizational Objectives / Goals to beat the competition. What can be major HR Strategies?? For example: * It may be
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HT City Story / Relationships Vs Loyalty Test Should relationships put to a test? Some may answer this question with a big YES reflecting complexities in their relationships while some may oppose the idea‚ showing full confidence over their relationships. Both the views of two different people are correct in their own way. Emotional Attyachar‚ TV show that allows one to spy over his/her partner on stupid note of ‘loyalty’ is the origin of such tests. “Yes‚ loyalty tests are important because
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Research Methodology and Business Analytics Effect of Reward and Recognition on Job Satisfaction Submitted by Group 8‚ Section ‘A’ Abhilasha Bhatt Anmol Sikka Pallavi Srivastava Suchi Subhro Datta (M002/12) (M013/12) (M023/12) (M041/12) Effect of Reward and Recognition on Job Satisfaction Acknowledgment We would like to express our gratitude to Prof. D. Israelwho was abundantly helpful and offered invaluable assistance‚ support and guidance. Special thanks to all team members
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Loyalty between Father and Son Relationships “O cursed spite‚/ That ever I was born to set it right!” (Hamlet 1.5.197-198). These words of Hamlet set the tone for the theme of revenge in the play Hamlet. This reoccurring theme arises through the father and son relationships in the course of the play. The characters Hamlet‚ Laertes and Fortinbras all experience the loss of their fathers‚ and all‚ as loyal sons‚ must avenge them. In each case‚ the execution of their plans is different‚ and
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Job Satisfaction Paper PSY/428 Organizational Psychology University of Phoenix Shannon Early October 16‚ 2013 Patricia Heard Job Satisfaction Paper 1 Job satisfaction conveys the contentment that an individual has with their job. Job satisfaction is a somewhat modern phrase from the time when centuries ago the careers obtainable to a certain individual were frequently prearranged by the profession of that individual’s mother or father. Many factors can influence
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