PRINCIPLES AND PRACTICES OF MANAGEMENT Subject Code – B-101 Section A: PART ONE Multiple choice questions with single response: Q1. A | | Q6. C | Q2. B | | Q7. B | Q3. D | | Q8. D | Q4. A | | Q9. A | Q5. A | | Q10. D | PART TWO Short notes type questions: Q1. Differentiate between ‘Administration’ and ‘Management’ The Major differences between the Administration and Management can be summed up as below: * Administration
Premium Decision making Management Decision theory
“A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT WITH SPECIAL REFERENCE TO SUGUNA AUTOMOBILES‚ COIMBATORE” CHAPTER - 1 INTRODUCTION 1.1 ABOUT THE STUDY An organisation‚ whether a business or an industrial enterprise need customer for its survival and growth. The success and failure of an organization depends on its customers. So it is utmost duty of any organizational member to look after their customer’s needs and wants and make them satisfied with their product or service. It is ideal from any organizations
Premium Bajaj Auto
HUMAN RESOURCES MANAGEMENT ASSESSMENT 1 Human resources is the most important resource to develop a company‚ there are many article of this subject release each years. In 2011‚ as the result from a study of 1228 employees‚ the article “The relationship between employee benefit management and employee retention” written by Hiroshi Yamamoto who works in Aoyama Gakuin University‚ Japan‚ analyzed clearly this issue. The author showed a certainly relation between employee benefit management and the employee
Premium Human resource management Human resources Employee benefit
Abstract The paper investigates the relationship between social capital and crime in rural Australia. First the paper outlines the conceptualisation of social capital which has informed this research. It suggests two key links between social capital and crime which has led researchers to utilise the latter as a proxy measure of the former and questions the theoretical justification for this by reference to the concepts of bonding‚ bridging and linking social capital. The paper then provides an overview
Premium Sociology Crime Criminology
Lecture Five: Internal Relationship Management 1 MNG00441 HOSPITALITY SERVICES MANAGEMENT Where are we at? 2 Last lecture: o Quality of service: definitions and importance o Service quality vs. customer satisfaction o Managing‚ measuring and improving SQ o Assessable activities so far 2.1 to 2.4. Today: 2.5 Study week next week HSM Lecture 5: Internal Relationship Management Today’s session HSM Lecture 5: Internal Relationship Management Readings 3 4
Premium Marketing Customer service Sales process engineering
h CRM Strategies Wal-Mart Submitted To: Ms. A. RAJYALAKSHMI Submitted by: SHREYANKA PARMAR Masters in Fashion Management III Semester TABLE OF CONTENTS S.NO | CONTENT | PAGE NO. | 1. | Introduction | 02 | 2. | Background | 02 | 3. | Operations | 03-04 | 4. | Connecting with the Customer base | 04-05 | 5. | CRM Strategies | 06-11 | 6. | Customer Policies | 12 | 7. | Conclusion | 13 | 8. | Bibliography
Premium Wal-Mart Discount store
Based on what you read in the poem‚ describe the relationship between the speaker and the “you” in the poem. How important was the relationship to the speaker? Support your response by referencing directly to the poem. In her poem “Since You” the poet Dionne Brand‚ has expressed a very profound romantic relationship between her speaker and the “you” in the poem. She has also revealed that the relationship was the most important thing in her speaker’s life. Dionne Brand makes these views to be
Premium Romance Love Sentence
Making sense of customer relationship management Software applications that automate the marketing‚ selling and service functions of the businesses. Levels of CRM: ◦ Strategic CRM ◦ Operational CRM ◦ Analytical CRM Winning and keeping profitable customers Focused on the development of a customer – centric company Three other major business orientations: ◦ Product – centric ◦ Production centric ◦ Sales – centric Focused on: ◦ marketing automation
Premium Customer relationship management
Social Care Theory for Practice. Open book in-class assessment. Outcomes for Social Care Theory for Practice. Outcome 1: Evidence requirement 1.2 Values 1) Explain how your work place policies are used to promote principles of equality and diversity? 2) In relation to the National Care Standards‚ provide an example of how you have or could promote each of the following values: • Privacy • Choice • Dignity • Safety • Confidentiality • Realising potential
Premium Discrimination Equality Equals sign
Responsible Management Education for the Globalized World: Question or Question Mark? Dr. Ritu Srivastava Assistant Professor‚ School of Management‚ Gautam Buddha University‚ Greater Noida Contact No: 0120 2344285 Fax No: 0120 2344225 Email: ritu.srivastava@gbu.ac.in‚ srivastavaritu@yahoo.com Abstract Structured Management Education started in India in 1960s‚ with the establishment of Indian Institute of Management Calcutta and Ahmedabad in collaboration with MIT Sloan and Harvard
Premium Management Business school