“A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT WITH SPECIAL REFERENCE TO SUGUNA AUTOMOBILES‚ COIMBATORE” CHAPTER - 1 INTRODUCTION 1.1 ABOUT THE STUDY An organisation‚ whether a business or an industrial enterprise need customer for its survival and growth. The success and failure of an organization depends on its customers. So it is utmost duty of any organizational member to look after their customer’s needs and wants and make them satisfied with their product or service. It is ideal from any organizations
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depends on that how its employees performed. Therefore‚ performance management is drawing more and more attention. Because performance management is not just the appraisal of performance‚ it also provides incentives to improve the performance of employees. DHL is the world’s biggest company in the express delivery area. It has its own successful performance system‚ and became to use the balance scorecard as an important part of the performance system in recent years. DHL China‚ the subsidiary company
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SCHOOL MANAGEMENT ISSUES 1.0 Introduction The education system in Malaysia is not excluded for its own problems and issues all this while. Referring to the current issues in our education‚ I would like to point out several issues regarding the system‚ in which I analyzed deeper into several aspects most common in our education nowadays. I looked at this subject matter at the root of the problem – the school system itself. Education cannot be separated from school. Formal education
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Coursework Header Sheet 179236-102 Course Coursework Tutor BUSI1475: Contemporary Issues in Mngt Essay G Symon Course School/Level Assessment Weight Submission Deadline BU/UG 50.00% 01/04/2011 Coursework is receipted on the understanding that it is the student’s own work and that it has not‚ in whole or part‚ been presented elsewhere for assessment. Where material has been used from other sources it has been properly acknowledged in accordance with the University’s Regulations regarding
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Since the nursing practice begun‚ there have been many issues affecting this practice some of the issues are negative while others are positive. Current issues provide opportunities for debates about matters affecting nurses currently. The current issues help in providing forums to examine the contradicting views on the demands and difficulties that the nursing field is facing which affect the delivery of healthcare. The debating of current critical issues encourages independent thinking whereby
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product and service specific needs. Simply stated‚ Customer Relationship Management (CRM) is about finding‚ getting‚ and retaining customers. Customer Relationship Management is one of the hottest and most talked about topics in the industry today and for good reason. Industry analysts recently reported that CRM expenditures will grow from $2.8 billion in 1999 to $11 billion by 2003. CRM is all about building long term business relationships with your customers. It is best described as the blending
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MODULE 20 GLOBAL ISSUES IN STRATEGIC MANAGEMENT – THE GLOBAL CHALLENGES‚ STRATEGIES FOR COMPETING IN GLOBAL MARKETS‚ LOCAL MARKETS AND CULTURAL VARIATIONS. 20.1 INTRODUCTION 20.2 IMPACT OF GLOBALIZATION 20.3 IMPACT OF ELECTRONIC COMMERCE 20.4 GLOBAL CHALLENGES IN STRATEGY IMPLEMENTATION 20.5 STAGES OF INTERNATIONAL DEVELOPMENT 20.6 CENTRALIZATION VERSUS DECENTRALIZATION 20.1 INTRODUCTION Globalization is the process of linking a nation‟s economy with the global economy. The policy
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shown there is an existence of a positive relationship between CSP and CFP. (Frooman‚ 1997) The data accumulated over the past 30 years do not support the latest contingency theory in the area of corporate social responsibility. (Soana‚ 2011) Some authors argue that good CFP leads to good CSP because more profitable companies have more resources for investing in socially responsible initiatives. On the other hand‚ some others believe that Corporate Social Responsibility can determine higher financial
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Performance evaluation‚ Training and Development 12/15/2012 Robi Performance evaluation‚ Training and Development Robi: Performance evaluation‚ Training and Development Prepared For Muhammad Faisol Chowdhury Senior Lecturer‚ School of Business Prepared By Saifullah Al Raji 1030187030 Syed Abdullah Mohammed Munim 1030212530 Sheum Ahmed Chowdhury 1110035030 Md. Tawsif- Ul- Islam 1030227530 Mumtahena Khorshed 1111034030 December 15‚ 2012 December 15‚ 2012 Muhammad Faisol Chowdhury‚ Senior Lecturer
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Social work is a noble profession which aims for systemic change through the ecological and the structural based approach in the community. The key theories of social work practice are conventional and progressive theories. The conventional theory-based social work practice focused on personal change where the progressive theory concentrated on the fundamental transformation of the society (Mullaly‚ 2007). Therefore‚ the significance of incorporation of both conventional and progressive theories
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