customer has explained the issue Sample scripting: Tier 1 and Tier 2: Thank you for contacting AT&T. My name is [Agent’s Name/ID]. May I have your name‚ please? Thank youMr./Ms. [Customer Name]. May I have the billing account number or telephone number associated with the account you are calling about today? How can/may I help you today? Assure Customer Assure the customer of understanding and ownership of the issue: * Express genuine‚ relevant empathy. * Restate the issue. * Take ownership
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as a nurse‚ teacher‚ lawyers and so on. Throughout all these experiments it was found that the most influential factors of conformity was the size of the group‚ when the group works unanimously ‚ whether the members of the group have a close relationship and the importance of the stimuli. In conclusion both obedience and conformity exist on the same plane of social influence but on opposite ends of the plane. Sherif ‚Asch and Zimbardo show us that conformity is the action of following a certain
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RUNNING HEAD: CASH FLOW Cash Flow Week 7/ Assignment Beverly Clarkson December 21‚ 2014 Daniel Carraher RUNNING HEAD: CASH FLOW
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the functioning of the Circular Flow of Income. The Circular Flow of Income is a model that indicates how money moves throughout an economy. This model was mainly in use up to the Second World War and is a model developed by classical (monetarist) economists. Many models have been developed based on The Circular Flow of Income. The Circular Flow of Income consists of two parts‚ the inner circular flow and injections and withdrawals. In the inner circular flow there are two basic economic institutions
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approximately 13‚333 men‚ which makes up a third of the forty-thousand men that he originally had. It is important to note‚ though‚ that this was the best case scenario for Hannibal. Had he decided to bring heavy siege equipment that he needed to capture Rome‚ it would have been an even more perilous journey‚ as the equipment was very heavy and cumbersome and would have surely cost him more lives. Actually‚ if the siege equipment had been somehow successfully brought over‚ it might have spelled victory
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What happened to the test charge when brought near another positive charge and how did you use this fact to score a goal only using positive charges? Explain for both the practice charge and more difficult levels. ● The charge was propelled away from the positive charge. On harder levels ‚ I put the positive charges on the outside path d the test charge to take. 2. What happened to the test charge when brought near a negative charge and how did you use this fact to score a goal only using negative charges? Explain for both the practice
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In The Things They Carried‚ written by Tim O’Brien‚ there are two brief sections about the acquaintanceship between Lee Strunk and Dave Jensen. The chapter “Enemies” demonstrates this first‚ it mentions an instance that breaks the wall of trust between the two soldiers. The next chapter‚ “Friends‚” illustrates the two men learning to lean on each other for assurance. Together‚ “Friends” and “Enemies‚” stand to provide an accurate depiction of the foolishness of war. The battlefield is a place where
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Analysis of online trading and Dematerialization INDUSTRIAL TRAINING REPORT An Organizational Study of Standard Chartered Wealth Managers & Study of the Investment pattern of individuals with special focus on online trading and Demat account This Industrial Training Report is being submitted in partial fulfillment of the requirements For the award of the Degree of MASTER OF BUSINESS ADMINISTRATION of BANGALORE UNIVERSITY The training has been undertaken by GURURAJ B H Reg. No. 08VWCM6023
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Compatibilism is the idea that free will and determinism are able to co-exist with each other. There is a deterministic connection between our will and our actions. Compatibilism allows humans to take responsibility for the actions that they freely choose to do. Thomas Hobbes and David Hume said that if the person making the action is free from external forces they have freedom of action(info)
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work and raise money for their future farm. George promised Lennie’s aunt that he would watch over Lennie and keep him out of harm’s way‚ after she passed away‚ while Lennie would protect them physically. George and Lennie have an interdependent relationship in the novella Of Mice and Men. Lennie is dependent on George because of his lack of common knowledge and inability to retain any information that isn’t spoken by George. Lennie needs George to be his voice during job interviews‚ otherwise no boss
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