CUSTOMER RELATIONSHIP MANAGEMENT IN MARKETING FINANCIAL SERVICES (A CASE STUDY OF UNIBANK GHANA LIMITED) ABSTRACT Customer relationship management is a customer focused business strategy that dynamically integrates sales‚ marketing and customer services‚ in order to create and add value for the company and its customer. Consequently‚ the research project addresses problems of customer relationship management in the banking industry. Some of the problems are in the past few
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Relationship marketing has become a dominant form of marketing theory in recent times. It has evolved from other forms of marketing and has countless benefits for businesses that use the relationship strategy. It is limitless in the type of businesses it can be adopted by with new technology and media making it even more popular. The study of marketing is one that has been fixed on an evolving range of marketing segments over the last fifty years or so. A look at the progress of the changing focus
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Performance Appraisal as a Positive Part of The Performance Management Process: (A Case of Mofas Shipping-Line) By Ola Kazeem Falodun KINGSGATE Ireland March 2008 Introduction Performance appraisal as a positive part of the performance management process has come a very long way in the history of human resource management. Performance appraisal is one of the central pillars of the performance management which is directly related to the organizational
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though the biological or physiological ones are the easiest to measure objectively. Relationships cover a wide range of people including work colleagues‚ tutors‚ friends‚ family‚ sexual relationships‚ living together and marriage. . Good relationships can be very supportive and enhance our lives. However most relationships go through difficult patches and need the willingness to compromise. Relationship difficulties can produce or stir up feelings that may be from the past – hurt‚ anger
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Motivation‚ Satisfaction and Performance Plan LDR 531 Table of Contents The Team 1 Motivation‚ Satisfaction‚ and Performance 1 Motivation 1 Satisfaction 2 Performance 2 The Plan 2 References 4 The Team The team is composed of four team members and one team manager; Mike‚ James‚ Mary‚ Katy and Barb. The team does a good job staying motivated and satisfied‚ and also performs well. However‚ there are moments the team struggles due to differences in attitudes‚ emotions‚ and values
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APPLIED PSYCHOLOGY: AN INTERNATIONAL REVIEW‚ 2000‚ 49 (3)‚ 357±371 Work Motivation and Performance: A Social Identity Perspective Daan van Knippenberg University of Amsterdam‚ The Netherlands La motivation au travail et les performances ont eÂte analyseÂes dans la perspective de la theÂorie de l ’identite sociale et de celle de l ’auto-cateÂgorisation. Centrale aÁ cette analyse se trouve la relation entre l ’identification organisationnelle et la motivation d ’exercer un effort pour le compte
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Running Head: Motivation and Performance Management Motivation and Performance Management Strayer University Organizational Behavior – BUS322 November 13‚ 2013‚ 2013 Motivation and Performance Management Employees in the public and private sectors experience different working conditions and employment relationships. Therefore‚ their attitudes toward their job and organization‚ and relationships between them‚ are different
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A STRUCTURED REFLECTION ON THE DEVELOPMENT OF A THERAPEUTIC RELATIONSHIP WITH A CLIENT In this essay‚ I am going to give a structured reflective account on the development of a therapeutic relationship with a client on one of my clinical placements as part of my training as a student nurse. I will be using a reflective model which explores the processes involved in developing and maintaining such relationships bearing in mind theoretical knowledge and how it applies to this clinical experience
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Controlling Relationships Being engaged to a controlling person sometimes causes you to lose control in every aspect of your life. Passive people like myself usually find controlling partners. Controlling people like my ex-fiancé usually find passive partners. We are "perfect" for each other. Being passive‚ I’m quite happy to be left alone. I sometimes don’t have much to say‚ and I have to admit I sometimes can seem to be deaf when you try to discuss problems with me. While on the other
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ACADEMIC BEHAVIOR AND PERFORMANCE OF THIRD YEAR STUDENTS OF GENERAL EMILIO AGUINALDO NATIONAL HIGH SCHOOL‚ DIVISION OF CAVITE A Thesis Presented to the Course Specialists of the School of the Distance Education Open University System Polytechnic University of the Philippines In Partial Fulfillment of the Requirements for the Degree Master in Educational Management By Richelle I. Rogel October 2012 Chapter 1 THE
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