1: The term Relationship Marketing (RM) was used by Berry (1983) in relation to Transaction Marketing (TM). He used RM as a tool to challenge the dominant practices and theories within the TM paradigm. There was a growing concern that a firm’s objectives should be more than attraction‚ they should maintain and develop relationships with all stakeholders. Furthermore‚ TM treated consumers as passive participants that were available in great numbers. It was during this period of ambiguity that RM was
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A report on SUPPLY CHAIN OF CADBURY [pic] Submitted to: Submitted by: Prof: Dr.P.R.S.Sharma. J. Prathima(1226312111) B.Anusha(1226312101) J.Sumanth(1226312110)
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Marketing Some analysts hold the opinion that nowadays the essence of marketing is not a customer service‚ but beating business rivals; but classic definitions support another viewpoint. Philip Kotler‚ the world’s foremost expert on the strategic practice of marketing‚ states that "marketing is the science and art of exploring‚ creating‚ and delivering value to satisfy the needs of a target market at a profit". The most comprehensive definition‚ in my opinion‚ was given by the American Marketing
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There are many keys principles of relationship marketing. Firstly‚ company need to identify their potential customers before setting up a business. The company needs to find out what types of customer that their business target for. The business will only grow bigger if they understand the customers’ needs and wants. Besides‚ the company may use some promotional strategies in order to meet their appropriate customer and even prospects. For example‚ Toy ‘r’ us is a company that selling various kind
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process to produce an overall positive impact on society. About the company Cadbury is the world fourth biggest manufacturer of chocolates. Cadbury is a global confectionery and beverage manufacturer having its presence in more than 200 countries worldwide. The company started its operations in India in 1948 and is the leading manufacturer with 70% volume share of the chocolate market. In India‚ Cadbury began its operation in 1948 by importing chocolates. The company is also a key player
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CADBURYS PROMOTIONAL SRATEGIES Cadbury India Limited (CIL)‚ a part of the Cadbury Schweppes Group‚ is India’s leading confectionary manufacturer. Cadbury’s Dairy Milk‚ 5 Star‚ Éclairs‚ Perk and Gems are the largest selling brands in their segments. CIL is estimated to have a 65 percent share of the Indian chocolate market. The Indian chocolate market is estimated to be worth Rs. 3.2 billion‚ with an annual growth rate of 10 percent. Per Capita Consumption levels are very low in India‚ as compared
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CADBURY ADS – BRAND RECONSTRUCT 1. Tagline – Kuch Khaas hai zindagi mein The advertisements with this tagline are: • The football advertisement with old men in it • The girl with mehendi on her hands • The cricket advertisement These advertisements show that Cadbury is eaten whenever there is something special happening in life. So if the person scores a century in cricket or the old men win the football match or when the girl is about to get married‚ she is shown to be celebrating
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Relationship Marketing Report of KCRC Abstract KCRC is a public transport provider in Hong Kong. East Rail comes into service in 1910 as a single-track system. From time to time‚ from steam-hauled to electrification‚ the Kowloon Canton Railway Corporation (KCRC) is established in 1982‚ which is wholly government owned and have a managing board appointed by the government to monitor the system operations. Today‚ however‚ after nearly a century since its establishment‚ improvement is needed for
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Spring 2010 (Jan-Jun) Master of Business Administration-MBA Semester 4 MK0006 – Services Marketing and Customer Relationship Management - 2 Credits (Book ID: xxxxxxx) Assignment Set- 1 (30 Marks) Note: Each question carries 10 Marks. Answer all the questions. Q.1 a. What do you mean by physical evidence in services? Give examples. (5 marks) b. Write a note on service development. (5 marks) Q.2 a. Briefly explain the terms “customer expectation” and “customer perception”. (6 marks) b. What
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Case Study: Strong rumors that Kraft is looking to take over Cadbury 1.i) Market Penetration is the activity or fact of increasing the market share of an existing product‚ or promoting a new product‚ through strategies such as bundling‚ advertising‚ lower prices‚ or volume discounts. For example‚ if Cadbury lowers the price of a certain product‚ not changing the content of the product nor the market it was targeting. ii) Product development is the creation of products with new or different characteristics that offer new benefits to
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