Obsession with the customers should not be the most vital factor in business success the main priority of any business must be to win and keep customers as failure to do so results in no profit no growth no jobs therefore bad. Discuss. DEFINATION CUSTOMER An individual or business that purchases the goods or services produced by a business. The customer is the end goal of businesses‚ since it is the customer who pays for supply and creates demand. Businesses will often compete through advertisements
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About KFC Colonel Harland Sanders‚ born September 9‚ 1890‚ actively began franchising his chicken business at the age of 65. Now‚ the KFC® business he started has grown to be one of the largest quick service food service systems in the world. And Colonel Sanders‚ a quick service restaurant pioneer‚ has become a symbol of entrepreneurial spirit. More than a billion of the Colonel’s "finger lickin’ good" chicken dinners are served annually. And not just in North America. The Colonel’s cooking is
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Relationship Marketing: Customer Service Introduction In this report I am going to talk about the groceries that Tesco provide. Tesco’s have stores up and down the country‚ as well as abroad. They serve millions of customers every week and give them the chance to do their weekly shop. I am now going to explain some of the methods
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satisfying customer needs‚ it includes all aspects of a customer’s experience in dealing with an organization. Customer service also represents an overall description of the desired relationship between the producer or seller and the customer. Customer services is one of the most important ingredients of marketing mix for products and services. High customer service helps create customer loyalty. It goes without saying that today’s customers are not only interested in the product or service being
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| The Forces and KFC | | James Watson 12/23/2012 | Executive Summary The seven international environmental forces that impact international business are natural resources and environmental sustainability‚ economic and socioeconomic forces‚ political forces‚ intellectual property and other legal forces‚ understanding the international monetary system and financial forces‚ labor forces‚ and international competitive strategy. While some of the factors mentioned above are completely
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KFC Case Study Introduction If one international brand must be selected as the most favourite one for Chinese consumers‚ it would be Kentucky Fried Chicken‚ or KFC as it is known more commonly. According to questionnaire survey conducted by the globally-renowned marketing researching company AC Nielsen in 30 China cities in 1999‚ KFC was accepted by Chinese consumers as “the most popular brand” and ranked as the No.1 among top ten international brands in China. With the increasing abundance
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Executive summary Kentucky Fried Chicken Corporation (now KFC) is a well-established multinational company which forms part of Yum! Brands‚ Inc regrouping other leading brands like Pizza Hut‚ Taco Bell‚ A&W and Long John Silver. KFC is one of the largest chains of fast food restaurants which started since the early 1930s by Colonel Harland D Saunders in Louisville‚ Kentucky in the USA and comprises of 14‚000 restaurants (franchised and company owned restaurants) in more than 100 countries offering
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strategy? Which cross-border synergies can KFC reap and how locally responsive is the company? KFC’s international composition provides an exemplary mix of international entry strategies. The company enters a foreign market either by a greenfield entry by establishing a company-owned foreign subsidiary (21 %) or by a joint venture (10 %) (figure 10.2 in the book). However‚ in most of the cases‚ KFC expands it global franchise-network (69 %). In Latin America‚ KFC illustrates this mix‚ too. The entries
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the service sector on which we want to make our project. For this we have chosen the KFC food chain. KFC is the growing brand in the world for food industry. KFC basically deals in chicken recipes whose main focus in crispy and deep fried chickens. To know the market response of KFC we visited various chains of KFC and we also had survey on the public (who are the basic consumers of the KFC). We visited KFC chain of Noida Sector18‚ Lajpat Nagar‚ Center Stage Mall‚ Noida‚ and Ghaziabad. We concluded
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decades of entering‚ KFC‚ shorten from Kentucky Fried Chicken‚ a once lack-luster American fast food brand‚ outperformed all other competitors and rapidly became the biggest restaurant chain in China. No matter considering the number of restaurants‚ profit or market shares‚ KFC dominants the Chinese food market with 2200 branches over China and a speed of 300 new branches annually‚ unmatched by its arch rival and world market leader McDonald (John‚ 2008). The successful expansion of KFC China has been
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