Spring 2010 (Jan-Jun) Master of Business Administration-MBA Semester 4 MK0006 – Services Marketing and Customer Relationship Management - 2 Credits (Book ID: xxxxxxx) Assignment Set- 1 (30 Marks) Note: Each question carries 10 Marks. Answer all the questions. Q.1 a. What do you mean by physical evidence in services? Give examples. (5 marks) b. Write a note on service development. (5 marks) Q.2 a. Briefly explain the terms “customer expectation” and “customer perception”. (6 marks) b. What
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Department of Finance‚ Real Estate and Insurance PRINCIPLES OF INSURANCE (FIN 336) Dr. David T. Russell (david.russell@csun.edu) Fall 2013 MISSION‚ ETHICS AND ACADEMIC DISHONESTY POLICY The College of Business and Economics values academic integrity and will not tolerate cheating‚ plagiarism‚ or other acts of academic dishonesty. If you have any questions about the University’s Academic Dishonesty Policy‚ please contact me or consult the University catalog. For more
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ASSIGNMENT ON PRINCIPLE OF INSURANCE ASSIGNMENT TOPIC “JIBAN BIMA CORPORATION” INTRODUCTION: The Jiban Bima Corporation (JBC) is the lone state-owned life Insurance company in Bangladesh‚ which started its maiden journey on 14 May‚ 1973 with assets and liabilities worth TK. 15.70 crore (157 million) of defunt 37 life Insurance companies. Since its inception‚ JBC is working among the people of Bangladesh with two basic objectives: firstly
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Tour operations is a dynamic and complex business environment‚ where companies must work with many different travel and tourism component industries‚ comply with laws and regulations‚ and deal with a variety of external influences and challenges. Unlike travel agents‚ who sell holidays and a range of other travel products‚ tour operators actually assemble the different parts of a holiday‚ i.e. the type of travel‚ accommodation‚ facilities‚ transfers‚ excursions and other services. If we consider
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ASSIGNMENT ON MARKETING Submitted by J.Rees 09BA128 MBA ³C´ About Mahindra & Mahindra Type Founded Headquarters Key people Public Company 1945 Mumbai‚ India Keshub Mahindra (Chairman)‚ Anand Mahindra (Vice-Chairman & Managing Director) Industry Revenue US$ Employees Website Automotive‚Farm Equipment 10 billion (2009 H1). 16‚000 plus Mahindra.com Mahindra & Mahindra Limited is part of the Mahindra Group‚ an automotive‚ farm equipment‚ financial services‚ trade and logistics‚ automotive
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BMS 101 (INTRODUCTION TO INSURANCE) QUESTION: STATE THE CHALLENGES FACING THE INSURANCE INDUSTRY AND HOW TO OVERCOME THEM The insurance industry (comprised of accident and health insurance‚ property and casualty insurance‚ and life insurance) is faced with slow growth and consolidation. Price competition is accelerating as customers turn to Internet data aggregators to shop for the best deal on many types of insurance. In addition‚ while the insurance business and the needs of
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would you characterize the household wood furniture industry? I would characterize the wood furniture industry to be a very complex competitive relationship based industry. This industry has many different segments that form as a whole. A few of these segments are suppliers‚ producers‚ and raw material manufactures. A great deal of the raw materials are imported from different countries in order to keep constant on quality and cost. This industry is had to penetrate being that a lot of the competition
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INSURANCE 2020 – THE PATH AHEAD Introduction Insurance is a social device which help the public to transfer the risk which is integrated part of the human life. It’s been years this term called insurance generated. Now one of the most emerging and greening sector in India is insurance. The needs and preference of a customer is changing day by day. The people are more aware about the need for diverting the risk to a third party by taking insurance. They also consider insurance as an investment
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Life Insurance Life insurance is a contract that pledges payment of an amount to the person assured (or his nominee) on the happening of the event insured against. Life insurance or life assurance is a contract between the insurer and the policy owner (policyholder) whereby a benefit is paid to the designated Beneficiary (or Beneficiaries) if an insured event occurs which is covered by the policy. In return‚ the policy owner (or policy payer) agrees to pay a stipulated amount called a premium
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Effect of hurricane katrina on insurance industry stock prices Abstract This study tests the efficient market theory by measuring the effects of Hurricane Katrina‚ one of the most deadly and destructive natural disasters to occur in the United States‚ on stock prices in insurance industry. It hypothesizes that insurance providers who offer services in the areas affected by Hurricane Katrina should incur a loss in the market-price of their stock following the natural disaster. This event
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