CUSTOMER RELATIONSHIP MANAGEMENT IN MARKETING FINANCIAL SERVICES (A CASE STUDY OF UNIBANK GHANA LIMITED) ABSTRACT Customer relationship management is a customer focused business strategy that dynamically integrates sales‚ marketing and customer services‚ in order to create and add value for the company and its customer. Consequently‚ the research project addresses problems of customer relationship management in the banking industry. Some of the problems are in the past few
Premium Customer relationship management Customer service Bank
profile: Type of business Geographic domain Culture of senior management Competitive situation Marketing Audit: External environment - Macro environment (PEST) Political‚ Governmental‚ and Legal forces: Political stability‚ Government regulations & deregulations. Changes in tax laws‚ Changes in patents(التراخيص) laws Level of government subsidies‚ Country to other countries relationships Trading policies& Import-export regulations Political conditions in foreign countries Facilities
Premium Marketing
CASE STUDY 10H VIAGRA – AN OUTSTANDING GROWTH STRATEGY MARKETING STRATEGY Viagra is now virtually a household word. Perhaps not a word readily used in most households‚ whether or not it is present in the confines of the medicine cabinet or the sock drawer‚ but a word that is readily recognised and has developed a strong image very quickly. The little blue‚ diamond-shaped pill to cure impotence was always going to be what the pharmaceutical industry calls a ’blockbuster ’ drug.
Premium Pharmacology Marketing Erectile dysfunction
NORTHWESTERN UNIVERSITY KELLOGG SCHOOL OF MANAGEMENT Marketing 451‚ Section 81 Marketing Channel Strategies Winter 2010 Professor Anne Coughlan Office: Leverone 482 Hours: by appointment Phone: (847)491-2719‚ fax: (847)491-2498 e-mail: a-coughlan@kellogg.northwestern.edu NATURE AND PURPOSE OF THE COURSE: This course will study the elements and management of marketing channels. For our purposes‚ any marketing channel is viewed as an interorganizational system involved with the task
Premium Channel English Channel
DIRECT MAREKTING: Direct Marketing Channels Any medium that can be used to deliver a communication to a customer can be employed in direct marketing‚ including: Email Marketing Sending marketing messages through email or Email marketing is one of the most widely used direct-marketing methods.[citation needed] One reason for email marketing’s popularity is that it is relatively inexpensive to design‚ test‚ and send an email message. It also allows marketers to deliver messages around the clock
Premium Marketing
B2B vs. B2C Marketing Business-to-business (B2B) is a term used to describe transactions of goods or services between businesses as opposed to business-to-consumer (B2C) which describes activities of commercial organizations serving end customers with products and/or services. B2B and B2C marketing is different. There are profound differences that a business must remember when developing marketing activities. Although the marketing programs are the same for each type of business (events‚ direct
Premium Marketing
A study of the boutique and its marketing technique 1、 Main body of the assignment: This paper discuss as a marketing consultant how can I task to do the following question. The case study show Ms Jacqueline Perci Koh is the owner of a medium size boutique in downtown Orchard Road.The boutique was setup by her mother ‚Mrs Mary Koh‚who lived in UK for many years.Jacqueline was born in UK and at the age of 15‚the family moved to Singapore.She worked very hard and rose quickly to become the Senior
Premium Fashion Retailing Clothing
NDBF 1 2013 | Marketing – Assignment 1 | Cosmopolitan College of Commerce & Technology | | Mohammad Tarmidzie Bin Bahrom | 6/25/2013 | Table of Contents Introduction of Business Environment 3 Marketing Business Environment 3 Micro-Environment 3 Macro Environment 4 PESTEL Analysis of Jollibee Foods Corporation 5 Introduction to Jollibee Foods Corporation 5 Political Factor 6 Economic Environment 6 Socio-Cultural Environment 7 Technological Environment 7 Ecological
Premium Economics Ecology Philippines
The marketing strategy comparison between H&M (in UK )and Metersbonwe company CHENG YI PSB Academy Abstract Clothing brand chain has been a trend over the world‚ which has gained much profit for the clothing retailers‚ such as H&M‚ ZARA‚ C&A and so on. They are very good at using their special marketing strategies to manage their brands. While in China‚ there are many brands try to use this manage model‚ whereas‚ they are still inexperienced‚ whose marketing strategies should
Premium Marketing Marketing plan
Marketing Communications Introduction It is imperative for all companies to communicate with the involved stakeholders. These stakeholders include the government‚ the vendors‚ the retailers‚ and the clientele in a particular locale. Marketing communications refers to management procedures that entail interactions with distinct audiences from diverse backgrounds (Blakeman 2009). The study shall examine the features of an integrated marketing communications mix strategy for Hewlett Packard Company
Premium Marketing