1 McDonald’s vs. Subway Convenience or Health Darlene Freeman University Composition and Communication 1 August‚ 23‚ 2012 Karen Robinson
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1: The term Relationship Marketing (RM) was used by Berry (1983) in relation to Transaction Marketing (TM). He used RM as a tool to challenge the dominant practices and theories within the TM paradigm. There was a growing concern that a firm’s objectives should be more than attraction‚ they should maintain and develop relationships with all stakeholders. Furthermore‚ TM treated consumers as passive participants that were available in great numbers. It was during this period of ambiguity that RM was
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What market segment (s) seems to be served by Subway? Why do you think so? Subway seem to be serving mainly young people. It’s positioned as a fast food chain that serves fresh food to it’s target customer mainly comprises of young individuals focused towards healthy diet. Majority of their target customer lies on this age group between 16-39. The tagline “Eat Fresh” highlighting the actual positioning the business has maintained. There are different segment of young people. First are the
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Marketing Some analysts hold the opinion that nowadays the essence of marketing is not a customer service‚ but beating business rivals; but classic definitions support another viewpoint. Philip Kotler‚ the world’s foremost expert on the strategic practice of marketing‚ states that "marketing is the science and art of exploring‚ creating‚ and delivering value to satisfy the needs of a target market at a profit". The most comprehensive definition‚ in my opinion‚ was given by the American Marketing
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There are many keys principles of relationship marketing. Firstly‚ company need to identify their potential customers before setting up a business. The company needs to find out what types of customer that their business target for. The business will only grow bigger if they understand the customers’ needs and wants. Besides‚ the company may use some promotional strategies in order to meet their appropriate customer and even prospects. For example‚ Toy ‘r’ us is a company that selling various kind
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as the wind blew it back and forth‚ as she walked down the steps leading to the subway. She was heading to an art convention downtown‚ but Ruby had an eerie feeling about taking the subway a extremely creepy eerie feeling‚ because she always took a taxi. Rumors said that the subway was full of creepy bugs‚ blood‚ mask people all types of things‚ but she didn’t believe it soon Ruby finally made her way onto the subway‚ her stomach rumbled as if a lion and drum were in her stomach and her head spun
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market. There are three different types of enterprises that are active in the market: branded fast-food restaurants‚ independently owned businesses and traditional takeaway outlets. The major chains in the UK are Greggs‚ McDonald’s‚ Burger King‚ Subway‚ Domino’s Pizza‚ Kentucky Fried Chicken (KFC) and Pizza Hut. In spite of the economic crisis‚ the overall fast-food and home-delivery industry has remained resilient. The good value and convenience that this type of restaurant offers makes it popular
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Relationship Marketing Report of KCRC Abstract KCRC is a public transport provider in Hong Kong. East Rail comes into service in 1910 as a single-track system. From time to time‚ from steam-hauled to electrification‚ the Kowloon Canton Railway Corporation (KCRC) is established in 1982‚ which is wholly government owned and have a managing board appointed by the government to monitor the system operations. Today‚ however‚ after nearly a century since its establishment‚ improvement is needed for
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Spring 2010 (Jan-Jun) Master of Business Administration-MBA Semester 4 MK0006 – Services Marketing and Customer Relationship Management - 2 Credits (Book ID: xxxxxxx) Assignment Set- 1 (30 Marks) Note: Each question carries 10 Marks. Answer all the questions. Q.1 a. What do you mean by physical evidence in services? Give examples. (5 marks) b. Write a note on service development. (5 marks) Q.2 a. Briefly explain the terms “customer expectation” and “customer perception”. (6 marks) b. What
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Can I make you some sandwiches? Clyde was walking around town one day with his friends. They were all extremely hungry. Then Nick suggested he knew the perfect place to fill the rumbling stomachs. Subway! This restaurant pleases all of its customers because of its delicious selections‚ nutritious menu‚ and excellent staff. It is extremely satisfying. Because of its delectable choices‚ this eatery fulfills their clients’ wants and needs. With all of the subs they have you can choose any topping
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