Spring 2010 (Jan-Jun) Master of Business Administration-MBA Semester 4 MK0006 – Services Marketing and Customer Relationship Management - 2 Credits (Book ID: xxxxxxx) Assignment Set- 1 (30 Marks) Note: Each question carries 10 Marks. Answer all the questions. Q.1 a. What do you mean by physical evidence in services? Give examples. (5 marks) b. Write a note on service development. (5 marks) Q.2 a. Briefly explain the terms “customer expectation” and “customer perception”. (6 marks) b. What
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their go through with Tesco and chose reliability plan accomplices. Every quarter‚ Clubcard focuses are changed over into Clubcard vouchers‚ which can be recovered by individuals for: • Rebates on shopping with Tesco; • Clubcard rewards from Tesco’s faithfulness plan accomplices; • Focuses in carrier dedication plans with BA or Virgin Atlantic. Tesco’s Clubcard dedication plan doesn’t simply offer prizes for individuals in view of their spend; it additionally empowers Tesco to better address the
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Strategic Management Research Essay - Tesco The report below provides an insight into the supermarket company Tesco‚ with emphasis on the company’s internal analysis of resources‚ competence and competitive advantage‚ whilst also considering its external environment. Tesco are the chosen company for this report as they are the market leader within the supermarket industry‚ Tesco controls over 30 percent of the UK grocery market‚ a figure which is almost double the combined share of nearest rivals
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Figure 2: Ansoff matrix for Tesco’s marketing strategy P8 Figure 3: Tesco’s sub-bran poisition in the United Kingdom P9 Figure 4: Tesco’s competition in the UK P10 Figure 5: Tesco’s internal competition P10 Core competencies P11 Human Resource P12 Recommendations P13 Conclusions P14 References P15 Appendices P17 Appendix 1: Retail Competitors Analysis by Mintel P17 Appendix 2: Leading UK food retailers‚ market shares‚ 2008 P18 Appendix 3: Tesco UK store formats‚ 2008/09 P 19
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the strengths of Tesco is both goods and mall environment have high standard of quality control. The goods provided in Tesco is many‚ for example Daily necessities. Tesco have market presence in the world each Tesco has sufficient and diversification goods to satisfy the customers. Tesco has an own stockroom to keep the stock. Tesco has a system of positioning to place the goods. Customers can get their goods immediately without ordering. Clean and comfortable environment of Tesco also attracts many
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Executive Summary This report has discussed about the PESTEL analysis for Tesco plc who is the biggest retail chain of the United Kingdom. The analysis has explained various important factors that are essential to handle the in marketing challenges both internal and also external environment. It has evaluated situation of organisation both local and global‚ its strategies‚ and also customers. Tesco is UK’s most important food retailer and it’s still protecting its position in the market ahead of
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tasks. Typical organizational structures include hierarchal structures‚ strategic business units and simple structures. Tesco operates using four strategic business units – Core UK‚ which handles United Kingdom grocery operations‚ International‚ which handles international holdings‚ Non-Food‚ which handles sales of electronics‚ home goods and other non-food items sold in Tesco Extra and other stores‚ and Retailing Services. The stated strategy of Tesco’s International SBU includes elements of flexibility
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United Kingdom’s largest retailer‚ Tesco PLC broke through in 1995 and has become not only the largest retailer in the UK‚ but also the world’s 4th largest retailer‚ trailing only Wal-Mart‚ Carrefour and Germany’s Metro AG. Originally‚ Tesco’s soul focus was the retail grocery market. As of February 2010‚ the grocery market continues to be Tesco’s largest source of revenue and it has accounted for more than 50% of Tesco’s £ 59.4 billion of sales. Further‚ Tesco does not limit its operation strictly
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Management Case Study Delivering Success: How Tesco is Managing‚ Measuring and Maximising its Performance For more information please visit: www.ap-institute.com Delivering Success: How Tesco is Managing‚ Measuring and Maximising its Performance API Case Study Delivering Success: How Tesco is Managing‚ Measuring and Maximising its Performance By Bernard Marr Abstract: Tesco is one of the world’s most successful companies. This case study outlines how this world-leading retailer is
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13 Introduction TESCO is a company that was founded in 1919 by JACK COHEN. It is presented usually as a big international retailer which is based essentially in Great Britain but also in China‚ Republic Czech‚ Hungary‚ Japan ... It means this firm is as well in Europe‚ Asia and the United States. It represents 3 956 stores and over 440 000 employees worldwide (Tesco.com‚ 2009). In the context of globalization it is therefore appeared vital for TESCO to develop a corporate culture and
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