RELATIONSHIP MARKETING APPROACH AND STRATEGIES IN RETAILING R.BRINDHA Ph.D Research Scholar‚ ABSTRACT Retailers face a dynamic and competitive retail environment. With increased globalization‚ market saturation and increased competitiveness through mergers and acquisitions‚ retailers are seeking competitive advantages by better managing customer relations. In today’s high tech age‚ where the marketing concepts and tools have undergone major changes with the introduction of e-commerce
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Introduction: Tesco is the largest retailer in the UK and the third-large supermarket worldwide with total amount of sales exceeding £19.4 billion in 2010. It was originally specializing in food product‚ but in recent years it has provided different products and services from clothing‚ telecoms to financial services. Additionally‚ Tesco is the most extensive online grocery retailer in the world and it recognizes product images and pack information are essential for online shopping. In recent past
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4 2.2.1. Definition 4 2.2.2. Discussion 4 2.2.3. Limitation 4 2.3. The Positioning School 5 2.3.1. Definition 5 2.3.2. Discussion 5 2.3.3. Limitation 5 3. Whittington - school of strategies 6 4. Global Retail Strategic Decision 7 4.1. Tesco Strategy overview 7 4.2. Porter ’s Five Force 8 4.2.1. Discussion 8 4.2.2. Challenges 9 4.3. Porter Diamond strategy 9 4.3.1. Discussion 9 4.3.2. Challenges 9 4.4. Porter ’s Generic Strategies 10 4.4.1. Discussion 10 4.4.2. Challenges 10
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Tesco plc is a British-based international grocery and general merchandising retail chain. It is one of the largest food retailers in the world; it operates in 14 markets across Europe‚ Asia and North America. According to Tesco’s annual financial report of 2011 the UK is the company’s leading market with 60% of group sales and profits coming from the UK business. Despite Tesco having international growth‚ this means the company is highly dependent on the UK market and this is starting to lead to
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TESCO Group evaluation1. Identify the development directions that Tesco had followed from its origins as a UK based grocery retailer. 2. Identify the development directions ’available’ to the company in the future and assess the relative suitability of each of these options by ranking them (using Illustration as an example). 3. For each of the top four development directions in your ranking compare the relative merits of each development method (internal‚ acquisition or strategic alliance). 4
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many marketing theory and practice arises. This review will look into the aspect of relationship marketing and the influence of social networks sites‚ particularly social media to consumers’ behaviourism and expectations; and how organisations need to identify the increasing challenges in managing customer relationship. 1. Introduction As aptly described by Castells (2000)‚ the network society that has evolved over the last decade‚ has made a spectacular makeover in relationship marketing; a paradigm
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Thesis abstracts / 75 Writing a structured abstract for the thesis James Hartley suggests how to improve thesis abstracts (From Psychology Teaching Review‚ 2010‚ 16‚ 1‚ 98-100) Two books on writing abstracts have recently come to my attention. One‚ Creating Effective Conference Abstracts and Posters in Biomedicine: 500 tips for Success (Fraser‚ Fuller and Hutber‚ 2009) is a compendium of clear advice – a must book to have in your hand as you prepare a conference abstract or a poster
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Marketing and human resource management ASSIGNMENT ADVANTAGES OF CONTINUED RELATIONSHIP MARKETING What is relationship marketing? Relationship marketing is a more personal approach to promotion which encourages a dialogue with customers and allows more targeted communications. If done well‚ benefits include increased customer retention‚ and the generation of ’brand ambassadors’ who promote your product via word of mouth. Advantages of
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services experience for customer retention and value”‚ Journal of the Academy of Marketing Science‚ Vol. 28 No. 1‚ pp. 95-108. Burt‚ S. and Sparks‚ L. (2003)‚ “E-commerce and the retail process: a review”‚ Journal of Retailing and Consumer Service‚ Vol. 10‚ pp. 275-86. Buttle‚ F. (1996)‚ Relationship Marketing: Theory and Practice‚ Paul Chapman‚ London. Byrom‚ J. (2001)‚ “The role of loyalty card data within local marketing initiatives”‚ International Journal of Retail & Distribution Management‚ Vol
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Tesco PLC Annual Report and Financial Statements 2008 More than the weekly shop Annual Report and Financial Statements 2008 Contents Financial highlights Chief Executive’s statement Report of the Directors > Business Review > General information > Corporate governance Directors’ remuneration report 1 2 3 3 18 20 25 More than the weekly shop Most people know something about Tesco. After all‚ we are the UK’s largest grocer and we’ve been serving customers for the best part of a century
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