Unit 4- P3 Knowing the customer service skills required to meet customer needs in travel and tourism contexts. Communication skills is important an important part of the travel and tourism industry. It is important to use the appropriate methods of communication for a given situation. Communication takes place face-to-face‚ by telephone‚ in writing electronically (e-mail and fax). Face to face is dealing directly with customers either face to face‚ individually or in a group situation. Dealing
Premium Communication Nonverbal communication Customer service
how they travel and why. For passengers they have other responsibilities such as: -Clean and safe trains\stations - A seat if reserved in advance - A reliable and punctual journey - A refreshment service on most trains - Very good customer service team member on board The not for profit organisation‚ official
Premium Non-profit organization Tourism England
IMaCS Research & Analytics TRAVEL AND TOURISM September 2011 Prepared by Industry Report on Sri Lanka And i Contacts: W Don Barnabas‚ Managing Director/CEO ICRA Lanka Limited‚ #10-02‚ East Tower‚ World Trade Center‚ Colombo 01‚ Sri Lanka Telephone: +94 11 4339907 Mobile: + 94 773417517 Fax: +94 11 2333307 Email: wdbarnabas@icralanka.com www.icralanka.com V Sriram Chief General Manager ICRA Management Consulting Services Limited India Telephone: +91 44 4596 4329
Premium Tourism
Excitement for Travel & Tourism – both overall and private – reinforces meander. In 2011‚ US$650 billion in capital speculation‚ or 4.5 percent of aggregate‚ was driven by Travel & Tourism. While a bit of this is identified with individual leisure activities in working environments that especially advantage voyagers‚ for case‚ the headway of lodgings and resorts‚ Travel & Tourism comparatively drives framework redesigns that with everything considered point of interest sightseers‚ neighborhood inhabitants
Premium Economy Economy Economy of the United States
Introduction For this task the author will be discussing the factors which influence the travel and tourism industry and defining the marketing mix. Marketing; The term marketing is a complex management tool and can be defined many ways. Marketing can be defined as being all about getting the right products to the right customer at the right time; in general the term marketing is the action or business of promoting and selling products and services. Marketing is based on thinking about
Premium Marketing
The Authority on World Travel & Tourism Travel & Tourism Economic Impact 2013 World WTTC Travel & Tourism Economic Impact 2013 1 For more information please contact: Rochelle Turner Research Manager rochelle.turner@wttc.org © 2013 World Travel & Tourism Council Contents The Economic Impact of Travel & Tourism 2013 Foreword.................................................................................................................................................
Premium Tourism
INVESTIGATING TRAVEL AND TOURISM SECTOR INVESTIGATING TRAVEL AND TOURISM SECTOR HUSSAIN SHUHAD Student id: 34218 TARVEL AND TOURISM BATCH 13 FACULTY OF HOSPITALITY AND TOURSIM STUDIES HUSSAIN SHUHAD Student id: 34218 TARVEL AND TOURISM BATCH 13
Premium Tourism World Tourism Organization
Different Scenarios Scenario 1: A two week holiday of either Spain or France‚ staying in a minimum 3* hotel for a family of two adults and a child aged 9years old. They can depart around the middle of July‚ but only want to leave from a bus station around the Newport area. All they ask of the hotel is that it has a nice pool within a short walk (30 minutes max.) to the local beach‚ recommendations on board basis’ would be welcomed. The hotel I have chosen that suits there needs the most is in
Premium Buffet Hotel Dominican Republic
Travel and Tourism in Romania to 2018 Published on 21st March 2014 Synopsis The report provides detailed market analysis‚ information and insights‚ including: Historic and forecast tourist volumes covering the entire Romanian travel and tourism sector Detailed analysis of tourist spending patterns in Romania for various categories in the travel and tourism sector‚ such as accommodation‚ sightseeing and entertainment‚ foodservice‚ transportation‚ retail‚ travel intermediaries and others
Premium Tourism
Influencing Travel & Tourism Consumer Behaviour I want to do this! What’s This? .. . suitcases image by Alexander Ivanov from Fotolia.com Many factors influence travel and tourism consumer behavior.As of 2010‚ the global travel industry contributed 9.2 percent of the world’s total gross domestic product‚ according to the World Travel and Tourism Council. People travel for work‚ to visit family and friends and for pleasure. When it comes to making choices about where and how to travel‚ multiple
Premium Recreation Tourism Travel