ASSIGNMENT Introduction Hospitality provision is one of important services in travel and tourism. The hotel is a basis for short accommodation needs of travellers. Depending on the content and using that object classification stay in hotel‚ tourism‚ resort‚ etc. According to the level of amenities available‚ they are classified according to the number of stars from 1 to 5 stars. In recent year‚ the economics and society are developing. People are getting busier with their work and their life. They
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around the critical evaluation of theories relating to management of accommodations and facilities that can be utilised to help hotels design efficient and effective processes. The key concepts such as process‚ efficiency‚ and effectiveness will be discussed while justifying the methods of process analysis or design which will be highlighted in this essay. All these topics will be critically evaluated in order to incorporate the operations management concepts of quality‚ in the application of accommodation
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Introduction to Hospitality Miroslava Dimitrova Ph.D Accommodation sector Hospitality = Hotels + Restaurants Lodging Industry Hospitality industry: Provision of accommodation as well as food and beverage services to short-stay guests on paying basis. The Pineapple Tradition • Symbol of welcome‚ friendship and hospitality • Recognized internationally • Foundation for concept of “SERVICE” Types of Accommodation • Hotels • Farm houses (Guest houses)‚ bead and breakfast (BB)
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Introduction Scientific Management The concept of scientific management was developed by Frederick Taylor (1856-1915) in late 19th century. The core idea of scientific management was to increase the efficiency of workers through rationalization and standardization of work. The main concepts and techniques used to achieve increased efficiency were division of labour‚ time and motion studies‚ work measurements and piece-rate wages. Administrative Management The concept of administrative management was
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In 1911‚ Frederick Taylor’s work‚ The Principles of Scientific Management was published. In his work‚ Taylor provided a demonstration of how the application of scientific principles to management could significantly increase the efficiency of an organization by spurring productivity among its workers (Evans & Holmes 2013‚ p. 7). The scientific method of operation involved simplifying tasks and optimizing their execution in a manner that encouraged specialization since the task was done in the best
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The Application of Scientific Management in Today’s Organisations INTRODUCTION “The principle object of management should be to secure maximum prosperity for the employer‚ coupled with the maximum prosperity for the employee…” (Taylor‚ 1911‚ p.9) With those evocative words‚ Frederick W. Taylor had begun his highly influential book; “The Principles of Scientific Management” indicating his view regarding management practices. As one of the most influential management theorists‚ Taylor is
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HOSPITALITY STRATEGIC MANAGEMENT ASSIGNMENT – Alima Kassam INTRODUCTION Strategic management is the art and science of formulating‚ implementing and evaluating cross-functional decisions that will enable an organization to achieve its objectives. It involves the systematic identification of the firm ’s objectives‚ nurturing policies and strategies to achieve these objectives‚ and acquiring and making available these resources to implement the policies and strategies to achieve the firm ’s objectives
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Technology – Time to play catch up To be successful in 2015‚ the industry needs to address these problems. The key areas of technological development are likely to be online booking and mobile technology‚ Customer Relationship Management (CRM)‚ smart card technology‚ online social networking‚ data security‚ Artificial Intelligence (AI)‚ self-healing technology and in-room product innovation. As online usage has soared over the last decade the internet has become a vital outlet for all retailers
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Use of Scientific Management in the 21st Century Roberta Larkins Jones International University April 14‚ 2010 Abstract The 19th and 20th Century gives the foundation of the shift in management modeling. Frederick Taylor‚ Henry Gantt‚ and Lillian Gilbreth gave great insight into the need for a paradigm shift in business. The elements of this shift form the basis of the four principles of Scientific Management. The principles of Scientific Management and their use in the 21st Century are
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HOSPITALITY SUMMARY TOPIC 1: Historical development in hospitality A lot of people may wonder how and when did hospitality start. Did it start off by a man dreaming of opening a lodging place‚ which called a ‘hotel’? Or did it start with a sweetheart grandma offering cookies and milk to lost kids on Christmas? Let me take you more in depth. When people usually think of Hospitality Industry‚ they immediately think of hotels and restaurants. Nevertheless‚ the true meaning of hospitality is way
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