adequate service The level of service quality a customer is willing to accept. aftermarketing Marketing technique that emphasizes marketing after the initial sale has been made. after-sales surveys A type of satisfaction survey that addresses customer satisfaction while the service encounter is still fresh in the customer’s mind. ambient conditions The distinctive atmosphere of the service setting that
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journal entry of Definitions of Multicultural Competence: Frontline Human Service Providers’ Perspective (2008). This article is a qualitative study where the authors explored definitions of multicultural competence given by frontline human service providers. While analyzing the different topics that were discussed in this article‚ information will be provided on the various aspects: assessing multicultural competence‚ limitations‚ research method‚ results‚ and summary. Additionally‚ this article review
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Criminal Behavior As It Relates To Size Loretta L.Gaskamp Psychology of Criminal Behavior Professor Ali Choudhry December 6‚ 2009 Does size really matter? Well if you are attempting to study criminal behavior in relation to appearance. Cesare Lombroso (November 6‚ 1835 – October 19‚ 1909) was the founder of the Italian School of Positivist Criminology. Lombroso believed that a people could see in inferiority of genetic abnormalities of others and determine if that person
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The Human Subjects Research (HRS) covers the historical development of human subjects protections‚ current information on human subjects‚ and current regulatory and ethical issues. The Collaborative Institutional Training Initiative (CITI) at Miami provides high quality‚ peer reviewed‚ web based‚ research education materials. Their mission is to enhance the integrity and professionalism of investigators and staff conducting research. They have two tracks‚ one with a biomedical focus‚ and the other
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Humans in experimentation: such an abstract ideal to wrap one’s head around. Movies portray such experiments with extreme dissections‚ and advanced technology. Experiments concluding of tests that test capabilities of humans physically and mentally‚ to observe how much the body reacts to such actions. Experiments that are physically painful‚ as well as torturous to the subject participating in the event. Many of these portrayed experiments seem quite extreme to become a reality‚ however there are
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3.8.2 Instrument reliability Saunders et al (2009) contend that although for a questionnaire to be valid it must be reliable‚ this on its own is not sufficient. They note that a situation may arise where respondents may consistently interpret a question in a questionnaire in one way‚ when the researcher meant something else. Therefore‚ even though the question may be reliable‚ it does not really matter as it has no internal validity and hence will not enable the research question to be answered.
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Problem Solving Vs. Solution Focus By Ashli Gross Univeristy of Walla Walla If the history of science has taught us anything‚ it should be that there will always be a conflict with the well founded set of ideas and beliefs and the emergence of new information and ideas that threaten the current socially acceptable paradigm. We see it when Galileo claimed that the Earth revolved around the sun and
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Tasa had indicated to him that he had no intention of paying Nevers Chipimo. Advise both Hakainde Hamududu and Nevers Chipimo. INTRODUCTION This paper is set to advise both Hakainde Hamududu and Nevers Chipimo on the validity of the contracts entered into with Banda Tasa. The facts of the matter at hand are that Banda Tasa who at that time was a minor entered into a contract with Hakainde Hamududu after being unable to pay the tuition fees charged by the college‚ whose
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Reliability analysis in ship’s critical machinery Objectives 1. Implement Markov process to identify availability of the engines of a vessel. 2. Using Monte Carlo simulation technique to model the Markov process using non-continuous transition rates. 3. Using the simulation model‚ calculate different reliability cost and worth‚ using numerous what-if scenarios. Objectives #1: Implement Markov process to identify availability of the engines of a vessel. Markov Process A Markov
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Research Paper: Human Nose Noses are very important because they help you breathe by inhaling and exhaling. Not only do they help you breathe; noses help you taste and smell as well. The nose is located on the face‚ obviously‚ and it is a part of the Respiratory System. The human nose is made up of cartilage‚ which is the same material ears are made of‚ but also tissues. The upper part of the human nose is largely made up of bone. The human nose structure is very delicate. The nose of males is
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