CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree in Business English for International Communication at Srinakharinwirot University May 2010 CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree
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To what extend is the character Nick a reliable narrator in the book ’The Great Gatbsy’? Nick is a person with a number of contrasting allegiances within the book. For example he finds connections between himself and Gatsby‚ both serving in the War and that the both come from the ‘Mid-West’. However‚ Nick is also connected to the Buchannan’s: he is Daisy’s cousin‚ he comes from a wealthy background and he went to the same college as Tom Buchannan. Also‚ Nick says that his father told him to remember
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INTRODUCTION Service tax is a tax on Services. Service tax is not a tax on profession / trade but it is a tax on the service provided in exercise of the profession / trade. It is leviable only if there is provision of service. SALE V/S SERVICE Service is different from sale. The fact that some goods have been used in the course of providing service’ doesn’t make that transaction a sale. The nature of the transaction depends on the intention of the parties. If the parties intended to enter into
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Background Information: The case is about the dilemma of a product manager of a pharmaceutical company‚ regarding the name of a new product that has failed to capture the market as expected. The case talks about brand extension of an existing brand which has a strong customer base in the field of neurology. It is named after the core brand so that it could enjoy a good brand recall. After completing the market research‚ the teaser campaign is started to attract the target segment i.e. gynecologists
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Assurance engagements or services are intended to enhance the credibility of information about a subject matter by evaluating whether the subject matter conforms in all material respects with suitable criteria. Its objective is to provide either a high or moderate level of assurance. Assurance services pertain to the independent professional services designed to improve the quality of information‚ or its context‚ for decision making. Assurance services are broader in scope than attestation
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Reflective Judgment Theory Ophelia Beasley Grand Canyon University: PCN518 December 5‚ 2012 There are several stages of reflective judgment theory; each stage is divided into three levels. The level is pre reflective‚ quasi-reflective‚ and reflective thinking. Pre Reflective stage is the student believes what they hear or what they have seen. Quasi-reflective thinking is when a student makes his own conclusion on an issue and then researches it to find “truth”. The
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the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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Question 1 : Develop a service blueprint of the “as is” process After the ticket update‚ there is a survey request (not on the blueprint! ! ) Question 2: Evaluate the performance of the service process in terms of value-creation for the company and for the customer. There are a number of activities that create value in this blueprint: The first contact with the customer is of great importance‚ thus ‘take call’ is one of them. Others are: The status reports that are passed on to the customer
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Counterfeit Drugs Problems and Solutions for the Indian Pharmaceutical Industry Introduction Counterfeit drugs have been around for much of the recent history of industrial-scale drug production in India and abroad. Although detailed data on counterfeit medicines are difficult to obtain by virtue of its very nature‚ a recent WHO report estimates the prevalence to be around 1% of sales in developed countries to over 10% in some developing countries1. The more important aspect of this global
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References: 1. Essentials of financial accounting By Kermit D. Larson 2. Square Pharmaceuticals Ltd. a. Annual Report 2008-2009 b. Annual Report 2008-2009 c. Annual Report 2008-2009 3. http://www.investopedia.com 4. http://accountingexplained.com 5. http://www.squarepharma.com.bd
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