Activity 1 Q1 what is a customer and who are the customers for your organization? Ans.Everyone in the organization is customer .Internal customer service must be of high quality so that service to external customers reflects the internal working of the organization .This applies whether your external customers are end –users /consumers or on seller. Q2.Why is it necessary for organization to investigate‚ identify‚ assess and include the needs of clients /customers in planning processes and how can
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discredited as it clearly has its merit as an education system. This system is with out its f Part A Service learning is a technique of teaching that syndicates classroom instruction with significant community service. It is a credit-bearing educational experience in which students participate in an organized service activity that meets acknowledged community needs and reflects on the service activity in such a way as to gain further understanding of course content‚ a broader appreciation of the
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policy based on performance (Carlos‚ 2009‚ p731). To discuss the development of performance management‚ I could use many examples within the public sector however I am going to concentrate on three key examples: Local Government‚ Health services and Fire and Rescue Service. I will focus on the performance regimes in the UK since 1999. Kloot & Martin (2000) made an important distinction between measuring performance and managing performance (Verbeeten‚ 2008‚ p431). Performance measurement is one aspect
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------------------------------------------------- Consultancy Services Indian CST: Consultancy Services (Indian CST) aims to bridge the divide between formal Governmental institutions and the citizens across the world by bolstering National/State organs of governance and other public and citizen centric entities with technology‚ public policy‚ change management consultancy and knowledge sharing. Indian CST provides its consultancy expertise to Central Governments‚ State Governments‚ Central
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Airline Services – Singapore Airlines Singapore Airlines (SIA) has a history of more than 60 years. It grew out of Malayan Airways which began operating scheduled flights between Singapore and Kuala Lumpur in an Airspeed Consul plane in 1st May 1947. 26 years later‚ Malayan Airways‚ which was renamed MSA in 1963‚ split into two: Malaysia Airlines and Singapore Airlines. It is from this moment on that Singapore Airlines commenced its independent operations. Beginning operation with 5 Boeing B707s
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States secret a service‚ a federal agency created and founded in 1865. This agency was a branch that rooted from the U.S treasury department for a specific mission. In the 1860’s counterfeiting U.S dollars was becoming an epidemic spreading nationwide and hitting harder then ever. The treasury department took it hands on to combat the counterfeiting of U.S currency and this became the new beginning and task for a new born federal agency called the secret service. The secret service was nothing as
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of Pharmaceutical Company in Bangladesh Faruk Hossan Md Ahsan Habib Supervisor: José Ferraz Nunes Examiner: Bengt Kjellén Master‟s thesis in international Business 15 ECTS Department of Economic and Informatics University West Spring term 2010 0 ABSTRACT The thesis applies performance evaluation of pharmaceutical company in Bangladesh. It means evaluate how well the company performs. The main aim is achieved through ratio analysis of two pharmaceutical (Beximco and Square pharmaceutical) companies
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companies that understood mass production strategy had become obsolete‚ after almost a century of dominance. Applicable successfully to the manufacturing industries‚ the lean philosophy will be analysed in the present synopsis through the perspective of services industry‚ usually dealing with intangibles. Lean Manufacturing In their research on the Toyota manufacturing system‚ The Machine that Changed the World (1990)‚ Womack‚ Jones and Roos formulate the theoretical framework of lean manufacturing.
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1. Service Description of Beeline’s VoiceMail 1. General Description Sometimes‚ hearing voice could be more convenient than reading text. Voice mail service helps you to listen to the recorded voice messages left by the caller who was calling you while you were not available in any of the following conditions: ▪ busy ▪ unable to pick up the call for certain duration ▪ out of coverage area or phone was switched off So‚ once you have Voice Mail service and
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Service: A Duty? A Benefit? Or Both‚ Or Perhaps Neither? While the choice of service to your country‚ on a national‚ state‚ or local government level‚ is an admirable and important endeavor‚ the choice must be driven by one’s own conscience. To think globally‚ or for the good of the nation and even for the future – cannot be forced. To compel someone to serve their country‚ as with the military draft(conscription)‚ is a non effective notion that will neither guarantee the strength and quality
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