How to deal with angry customers The answer is to be patient Every business encounters angry people. Not disappointed or confused‚ but actually angry. Here are a few steps you might want to try: •Acknowledge the anger. You don’t have to agree with it‚ but in order to have a chance at making it go away‚ you need to empathize with the person’s anger. You cannot sell something (even a solution) nor can you negotiate with an angry person. •Talk more quietly and more slowly than the person
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Smokers Get a Raw Deal Stanley S. Scott Stanley S. Scott (1933-1992) was vice president and director of corporate affairs of Philip Morris Companies Inc. This essay originally appeared on December 29‚ 1984‚ on the op-ed page of the New York Times. The Civil Rights Act‚ the Voting Rights Act‚ and a host of antidiscrimination laws notwithstanding‚ millions of Americans are still forced to sit in the back of planes‚ trains‚ and buses. Many more are subject to segregation in public places
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relationship Other staff members will notice if a co-worker isn’t pulling his weight‚ and it can quickly have a detrimental effect on the morale of the entire workforce. Managers must identify the underperforming employees within their organization and deal with the behavior immediately. Step 1 Document the performance problems you observe. If the employee’s performance issues were raised as a concern by someone else‚ verify the allegations are legitimate by reviewing his work product. Research the
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April 4‚ 2006 0 1 Introduction: The Nigerian Barge Deal Enron Corporation was an energy company based in Texas and created when InterNorth acquired Houston Natural Gas Company in 1985. Enron’s growth was fast‚ it was named \America’s Most Innovative Company" for six consecutive years and it soon became the seventh largest company in the United States‚ until its bankruptcy was declared in 2001. Accounting fraud‚ money laundering and conspiracy are some of the charges which Enron stood accused of in
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GMOs: What’s the Big Deal? Manipulation of plants and animals to produce more desirable traits is certainly nothing new. In fact‚ the process of plant and animal breeding has been around almost since the time that humans evolved from hunting and gathering to farming. Animal breeders breed one type of dog‚ for example‚ with another‚ to combine the desired traits of both‚ and the results are called “cross-breeds”. Plant breeders cross one type of plant that may be high yielding but not drought
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A MOVIE THAT DEALS WITH DIVERSITY ISSUES THE COLOR PURPLE TYPES AND SOURCES OF PREJUDICE In the movie The Color Purple‚ there is much racial and gender prejudice‚ as is obvious. There was a moment in the store when a well dressed and likely financially well off black lady‚ with what may have been Celie’s baby girl‚ was making some purchases in the local store. The shopkeeper regarded her harshly‚ but was very obliging when he realized that she would buy something. He was also very rude and
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METROPOLITAN SOUTH INSTITUTE OF TAFE SITXCOM003A: Deal with conflict situations ASSIGNMENT Student name: Student number: ❖ Question1: Outline a 6 point Complaint handling strategy for a 100 seat upmarket restaurant. Explain each strategy in detail. SOLUTION: With an upmarket restaurant‚ we need to offer a very high standard in customer service. When running a business‚ complaint can not be avoidable as it can happen at any time. Therefore‚ we need to have an appropriate
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The Taste of Melon B O R D E N Focus Your Learning Reading this story will help you: ■ relate your own experience to the story theme ■ analyse story structure ■ identify changes in the narrator’s perspective ■ interpret characters’ motives 130 Look Closely D E A L When I think of the summer I was sixteen‚ a lot of things some crowding in to be thought about. We had moved just the year before‚ and sixteen is still young enough that the bunch makes a difference. I had a bunch
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The National Industrial Recovery Act (NIRA) was an act designed to regulate industry in an attempt to stimulate economic recovery after experiencing severe deflation. Along with that‚ it was supposed to help set up maximum work hours‚ and minimum wages‚ while encouraging collective bargaining for unions. In my opinion‚ the act was successful because it was one of the acts established in Roosevelt’s first 100 days‚ and it may have been strict‚ but did amongst other things help to stimulate the economy
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Dealing with Parkinson Diseas SOC313: Social Implications of Medical Issues Mary Dreibelbis April 8. 2013 Dealing with Parkinson’s disease There are approximately 1‚000‚000 people today‚ living with Parkinson’s. Dealing with Parkinson’s disease can be very life changing for individuals living with the disease and to their family members. Parkinson’s disease affects the central nervous system that leads to progressive deterioration of a person motor function. There is no known cause
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