Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
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References: Chen‚ L.‚ & Corritore‚ C. L. (2008). A theoretical model of nomadic culture: Assumptions‚ values‚ artifacts‚ and the impact on employee job satisfaction. Communications Of The Association For Information Systems‚ 22235-260. Chrysler. (n.d.). Facebook. Retrieved September 12‚ 2014‚ from https://www.facebook.com/Chrysler/info?ref=page_internal Chrysler History. (n.d.). In Chrysler Group LLC. Retrieved
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how Apple uses the four functions of management to work with the global market and the four functions are used in creating the products. Apple has a few Internal factors within the Apple Corporation that can affect the four functions of management. The first of which is planning of the corporation; the preliminary business plan was conceived in the garage of Steve Jobs in 1976. Apple had the future goal of the company in mind making the prototype of the operating systems‚ virus protection
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in the long run. These issues have been debated in then field of Distribution channel management. In particular‚ researchers emphasised that manufactures cannot ignore in designing long term growth-oriented policies‚ strategies aimed dealers’ satisfaction. Furthermore‚ in order to successfully plan business growth‚ it has been remarked literature the central role played by communication. In fact‚ researchers underlined the failure in channel communication is likely to affect the relationship between
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Satisfaction with service recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April 2008 Accepted 1 September 2008 Keywords: Service failure Service recovery Perceived justice Emotions Consumer satisfaction a b s
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Can a country’s government be run on religion alone? In the autobiography” The Complete Persepolis” by Marjane Satrapi‚ the author demonstrated how the country of Iran is currently a theocratic nation. Were much of the governments legitimacy is derived from the Iranian government linking their laws and ruling to the country’s religion of Islam. The illustrated memoir‚ “the Complete Persepolis” written by Marjane Satrapi follows the story of the authors childhood and growing up with her family
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of interplay of a number of complex and hidden variables which may have influenced the ultimate purchase activity. The final purchase is just one activity in the entire series of physical and mental activities that may have occurred in this whole process. Because all these activities exert influence on the purchase they are considered a part of consumer behaviour. Today’s world is subject to rapid changes in technology‚ consumer’s tastes are also characterized by fast changes. To survive in the market
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Pantawid Pamilyang Pilipino Program: “Kaya ng Pinoy tumawid sa Kaunlaran” One afternoon‚ I bought chips and drinks in a mini-mart. I fall in a long line with people who are too busy checking up their groceries. I heard one talking about the money that they have to budget in a week or two that in some sort helps them in their living. The cash that they had was from a program. I was too curious about the program that they were talking about‚ what comes next was I found myself talking to one of these
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A research work on Employee Satisfaction measurement with special reference to KRIBHCO‚ Surat Ekta Sinha Asst. Professor‚ Uka Tarsadia University‚ Gujarat Abstract: This research work has been done to measure the satisfaction level of employees with special reference to KRIBHCO‚ Surat. Today to sustain in such a competitive market its very important to retain good employees‚ that contribute towards the attainment of Organizational goal and customer satisfaction as well. Many researchers have
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Measuring job satisfaction: The definition of job satisfaction is a positive feeling about a job resulting from an evaluation of its characteristics. A job is more than just shuffling papers‚ writing programming code‚ waiting on customers. Job requires interacting with co-workers and bosses‚ following organizations rules and policies‚ meeting performance standards‚ and the like. The two approaches to this study are popular. The single global rating is a response to one question‚ such as “all
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