customer satisfaction. Customer satisfaction with service quality can be evaluated by comparing presumption of service received with expectation of the service needed.(Google) In the case of COBE library‚ when it begins to provide service‚ it was only provides library service‚ but‚ now it gives various services. While in the expanding of the service it faces a number of constraints. These are complicated service hours‚ incompetent personnel‚ and poor performance. In general‚ customer satisfaction is
Premium Sampling Quality of service Business process reengineering
“Evaluation of Consumer Satisfaction Level At Standard Chartered Bank “Dhanmondi” Branch” Introduction: Since Service Quality Assurance is a new concept in the Banking and Financial Service industry‚ collection of data based on Literature Review is one of the biggest constraints in the research. Most of the review done on the research has been through the web. The study provides an over view of the implementation of Internal Service Measures in Standard Chartered Bank and the role of Service
Premium Bank
Supervisor‚ Dept. of Business & Economic Daffodil International University. Subject: Prayer for acceptance of internship report. Dear Sir‚ Here is the report titled “A Study on Remittance Section; Rupali Bank” that you advised me to prepare as partial requirement of the course of BBA. I have exerted my best effort in preparing this report. So‚ I request you to accept the report and give me a proper suggestion to work in the battle field of life. Sincerely yours‚ Kazi Md. Monirul Islam ID
Premium Bank Cheque Vice president
COMPARATIVE STUDY OF CUSTOMER SATISFACTION IN INDIAN PUBLIC SECTOR AND PRIVATE SECTOR BANKS 1Puja Khatri & 2yukti Ahuja 1 School of Management Studies‚ Guru Gobind Singh Indraprastha University‚ Kashmere gate‚ Delhi‚ India 2*Jagan Institute of Management Studies‚ 3‚ Institutional area‚ sector – 5‚ Rohini‚ Delhi – 85‚ India ABSTRACT With the advent of liberalization policy and RBI’s easy norms several private and foreign banks have entered in Indian banking sector which has given birth to cut throat
Premium Bank Customer service
Crisis news 10/8/2012 Asian shares rally‚ euro up on US jobs Asian shares rallied to a three-month high and the euro touched a one-month high against the dollar on Monday‚ as a stronger-than-expected U.S. jobs data and emerging optimism for European action on the debt crisis bolstered risk appetite. But caution is likely to remain until concrete measures are taken‚ which may be weeks away. More economists cut India growth forecasts More economists slashed their economic forecasts for India‚ with
Premium Central bank Euro Monetary policy
Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
Premium Bank
VARIOUS LOAN AND DEPOSIT SCHEMES IN THE CONTEXT OF CUSTOMER SATISFACTION LEVEL AT THE PREMIER BANK LIMITED by Amriyan Akhter ID: 0920059 An Internship Report Presented in Partial Fulfillment of the Requirements for the Degree Bachelor of Business Administration INDEPENDENT UNIVERSITY‚ BANGLADESH May‚ 2013 COMPARATIVE STUDY OF VARIOUS LOAN AND DEPOSIT SCHEMES IN THE CONTEXT OF CUSTOMER SATISFACTION LEVEL AT THE PREMIER BANK LIMITED by Amriyan Akhter ID: 0920059 has been approved
Premium Bank
EFFECT OF MERGERS ON EMPLOYEES Apoorv Choudhary IIPS-DAVV INTRODUCTION There are contrasting views on the impact of mergers and acquisitions on employees. Many times field level and management level employees react differently to a merger. Mergers are a form of consolidation where two or three companies merge and the identity of only the largest company remain intact and the smaller companies losses their identity. MERGER- The combining of two or more companies‚ generally by offering
Premium Mergers and acquisitions
Gay‚ Lesbian‚ Bisexual Employees Fear Disclosure of Sexual Orientation in the Workplace Vernessa F. Ducre Liberty University In partial fulfillment of the requirements of COUN502 Prof Gho August 20‚ 2010 Abstract The expectation of coming out in the workplace causes great fear of workplace bigotry‚ anxiety‚ loss of advancement opportunities; and a reduced amount of positive consideration by coworkers for lesbian‚ gay‚ or bisexual folks. Studies show that
Premium Homosexuality Sexual orientation LGBT
B1300630 4 Yaminov Mumtozkhon B1300450 Submitted on Due Date (Yes/No) : Yes Word Count : 1614 Table of Contents Introduction 3 1. Motivation plans 4 1.1 Achieving high job satisfaction 4 1.2 Reducing employee turn-around 4 1.3 Improving high productivity 5 1.4 Reaching high-quality work 5 2. Methods of motivating all employees 6 2.1 Happy environment 6 2.2 Give a praise in public 6 3. Three ways to motivate the minimum wage 7 3.1 Rewards 7 3.2 Promotion 7 3.3 Make Them Feel Special 7 4. Teamwork
Premium Motivation Employment