Submission Front Sheet Assignment Code: …AB166H3… Programme: BTEC Higher National Diploma in Hospitality Management Unit Title and Number: Customer Service (Unit 3) QFC Level and Credit value: 4; 15 credits; J/601/1790 Module Tutor: Esther Aivinhenyi; Email: e.aivinhenyi@mrcollege.ac.uk; Date Set: 22nd September 2014 Name: Krasimira Moskova Registration Number: 22085 Date: 07/10/2014 Understand customer service policies within business and services contexts Definition of a customer service
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Week 4 Quiz RES 342 1. Describe in your own words what an ANOVA test is and what it can be used for in business research. The ANOVA test analysis variance and finds out if the means of several groups are equal to each other or different. In business research and ANOVA test can be used to test if the profits of three companies‚ located in different regions‚ are equal to each other during the holiday shopping season. 2. If we have three or more population means to compare‚ why can’t we test
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1. Notwithstanding challenging business conditions in China‚ do you think Australian business needs to exit Europe and America and focus on Asia? Justify your answer. As seen in the previous few years the Asian market has boom in the world economy. China emerges centre stage and it’s the economy is closely intertwined with the world at large. It is the world’s largest consumer marketplace. The averaged over 10% economic growth while the global financial crisis is going by preceding years; China
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CACHE Level 3 Diploma in Child Care and Education External Assessment Cover Sheet (EACS) Learner/Centre Learner Name: Learner PIN: Site/Centre Code: External Assessment Cover Sheet Research Task: “It is important to plan to meet the care and learning needs of all children”. Submission date: Indicate submission type below: First submission: Re-submission: Upgrade: Number of words: Number of pages: If you are submitting a re-submission or an upgrade you must enclose the original assignment
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door’ is an example of the past simple tense followed by the infinitive. The meaning focuses on locking the door although the meaning between these two sentences is closer than the previous examples. 3. LANGUAGE FUNTIONS 1. You couldn’t pass me the paper‚ could you? 2. Could you pass the paper? 3. Would you pass the paper‚ please? Additional factors to consider when deciding which form to use are: How formal or informal is the
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Preparing to Conduct Business Research Part IV RES 351 Preparing to Conduct Business Research Introduction Business research is a must in today business world. Cox Communications is not exempt from this statement. They have a problem that needs to be solved‚ why are their customers unhappy with their services. The following will go over how to access the population‚ the instruments used to collect the data or information‚ the appropriate sampling method‚ the sampling frame and size‚ the qualitative
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Tutorial 1 Answers 1. In your own words‚ summarise your understanding of the terms ‘supply chain’ and ‘supply chain management’. A supply chain is the set of value-adding activities that connects a firm’s suppliers to the firm’s customers. It consists of all parties involved‚ directly or indirectly‚ in fulfilling a customer request. The supply chain‚ which is also referred to as the logistics network‚ consists of the suppliers‚ manufacturer centers‚ transporters‚ warehouses‚ retailers‚ and customers
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SOLUTIONS MANUAL CHAPTER 10 BEHAVIORAL FINANCE AND TECHNICAL ANALYSIS Answers to Text Discussion Questions 1. Discuss market bubbles and offer an opinion on why you think investors have trouble spotting bubbles. 10-1. Markets are not always rational and the herd instinct of following the crowds often causes investors and others to ignore the signs that point to a bubble. Bubbles catch professional investors as well as the novice. 2. Describe the three heuristics that investors use
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Limitations and constraints on marketing activities Task 1 Read each of the examples of marketing activities that might be carried out by business in the table below. For each example suggest a law that the business might be breaking and the reason why. Example Possible legislation being broken and why A picture on the packaging that shows better quality ingredients than those used in the product. Consumer Protection from Unfair Trading Regulations 2008. The business is putting dishonest ingredients
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According to Neuroanatomy Online chapters 1‚6‚7 and 8‚ I come up with these brief info. around Pain. First‚ we must know neuro system well. I’ll start describing anatomically and physiologically. -As we know main 3 component of neuro system is Brain-----Spinal cord-----Peripheral nervous system. - All nerves do synaptic connections in SC‚ MO then ascend into subcortical nuclei. - PNS divided into: 1) Visceral system and it consist of: ANS‚ Sympathetic (TL)‚ Parasympathetic (craniosacral) and enteric
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