the What Do You Think? questions that you completed throughout this chapter. 1.What are some service attitudes and practices that promote retaining customers? Customer retention refer to a strategy with the purpose of doing whatever it takes to keep a company’s current customers on a long term basis (Gibson‚ 2012). Retaining customers is enabled by excellent customer service that produces many positive benefits for the organization. Retaining customers through effective customer service enables
Premium Customer service Sales Customer
practice and research aims at the improvement and development of organisations for the purpose of enhancing effectiveness and responsiveness to external changes through better people management‚ competence‚ communications‚ systems and structures. It is not a discipline that has more practical relevance in one sector than in another: the methods and approaches of the discipline are being applied in business and government alike. Because of increasingly dynamic environments‚ organizations are continually
Premium Amino acid Amine Organization
many things to impress the organization’s top management with its effectiveness and to create a perception that the board has an impact on overall performance (Bradshaw et al.‚ 1992). Nonprofit organizations provide a long range of vital human services with board of trustees who govern such organizations and act on behalf of the values and interests of constituents‚ sponsors and communities. According to Forbes “Organizational effectiveness is but a powerful and problematic concept. Problematic in
Premium Management Corporate governance Board of directors
Leadership in a Multicultural Organization Introduction With the passage of time traveling industry has emerged as one of the most profitable and lucrative industries globally. This can further be demonstrated from the fact that traveling industries today are just not localized to providing their customers with tourism related facilities but along with this they also ensure that their customers make use of all possible facilities and leisure resources through which their clients can enjoy the
Premium Management Leadership Strategic management
Computer Organization with Assembly Language Digital Computer: A digital computer is a fast electronic calculating machine that accepts digitized input information‚ processes it according to a list of internally stored instructions‚ and produces the resulting output information. Types of Computers: 1. Personal Computers 2. Workstations 3. Mainframes 4. Supercomputers Basic Operation of a Computer 1. The computer accepts information in the form of programs and data through an
Premium Computer Central processing unit Assembly language
lifetime and learning from the same. The definition of learning organization is pretty similar to this. The pillars on which the structure of a learning organization is built are Team learning‚ Shared vision‚ mental models‚ personal mastery and system thinking. These factors are vibrant and interrelated with each other with sheer coordination. System thinking can be considered as the most significant material of a true learning organization. System thinking is always considered as a set of habits or
Premium Management Psychology Cognitive science
Business Management Module: 102KM Business Organization Assignment Title: Types of Business Organizations Date & Time of Submission : Week 10 (22:00) Assignment Weighting : 50% Word Limit : 3000 words Description of Assignment This is an individual assignment and carries 50% of the module weightage. A business can have a number of different types of ownership depending on the aims and objectives of the owners. This assignment requires further study on the
Premium Business law Grammatical person Times Roman
the world moves through the 21st Century‚ business is becoming more dependent upon professional managers‚ who can bring success to an organization. Issues such as globalization and decentralization add to the need for organization’s to hire flexible managers capable of leading. A 21st century manager should possess three traits and utilize them to lead organizations: the ability to stimulate change‚ excellent planning capabilities‚ and ethics. A manager can be defined as “a person who works with and
Premium Ethics
Chapter 2 Diversity in organizations Diversity 1. Surface level diversity :- differences in easily perceived characters ethics‚ such as gender‚ race‚ age‚ ethnicity or disability‚ that do not necessarily reflect the way people think or feel but that may activate certain stereotypes. 2. Deep level diversity :- diff. in values‚ personality‚ and work preferences that become progressively more imp for determining similarity as people get to know one another better . For example – To understand the
Premium Difference Work ethic Employment
enforce obedience serves to unite members in all affairs and at all times. Anthropologist‚ however‚ argued that such form of anthropological political system is very stable. According to experts‚ this kind of socio-political organization tends to be prone to a cycle of monumental collapse. In anthropology‚ the state is a political institution established to manage and defend a
Premium Tribe Anthropology Ethnology