Client Satisfaction Surveying: Common Measurements Tool Faye Schmidt‚ Ph.D.‚ with Teresa Strickland CITIZEN-CENTRED SERVICE NETWORK CANADIAN CENTRE FOR MANAGEMENT DEVELOPMENT December 1998 For more information‚ please contact the Strategic Research and Planning Group of the Canadian Centre for Management Development Telephone: (613) 996-3955 Fax: (613) 995-0286 The opinions expressed are those of the authors and do not necessarily reflect the views of the Canadian Centre
Premium Civil service Public sector Service
Lean Glossary The following are key concepts associated with lean manufacturing. Click on a link to jump directly to the related definition. 5S Andon Bottleneck Analysis Continuous Flow Gemba (The Real Place) Heijunka (Level Scheduling) Hoshin Kanri (Policy Deployment) Jidoka (Autonomation) Just-In-Time (JIT) Kaizen (Continuous Improvement) Kanban (Pull System) KPI (Key Performance Indicator) Muda (Waste) Overall Equipment Effectiveness (OEE) PDCA (Plan‚ Do‚ Check‚ Act) Poka-Yoke
Premium Lean manufacturing Toyota Production System
Environment ENVIRONMENT What is Environment? The purpose of this essay is to familiarize you with the relationship between man and his environment. After reading it you will be able to understand the meaning of Environment and man’s place in the environment. You will also be able to see the complexities of‚ man-environment inter-change and the impact that has been made on the environment since the beginning of the industrial revolution. Environment may be broadly understood to mean our
Premium Biodiversity Human Natural environment
1. What five questions typically are used in fact-finding? What other question does the Zachman Framework include? Is the additional question important? • The five typical fact-finding questions used are what‚ who‚ when‚ where‚ and how. The Zachman Framework says you should also ask why. Yes‚ it is important to know why to understand how everything works and fits together. 3. What are JAD and RAD‚ and how do they differ from traditional fact-finding methods? What are the main advantages of team-based
Premium Question Management Project management
Amanda Linn PSY 107 JOURNAL LETTER #3 5/8/12 What are you passionate about? Many of my earliest memories as a young child were of playing with my dolls and taking care of them in one way or another. I could often be found playing with my friends and starring in the lead role of either doctor‚ school teacher‚ or mommy. Through the years‚ I have been in the role of a babysitter‚ a camp counselor‚ a leader and mentor of youth organizations‚ a daycare provider‚ a tutor‚ and a teacher
Free Teacher School Education
for giving us their honest comments during our final defense. We really appreciate their presence because without them‚ we would not be able to improve our research paper. Last but not the least‚ is our loving and forgiving heavenly Father for giving us knowledge‚ wisdom and a lot of things we need to make for the completion of this research possible. Introduction Most students nowadays prefer to do things in haste and in the easiest way‚ not thinking the consequences they could bring. During
Premium High school The Lockers
JjohnReal JjohnReal RECORDING DEVICES / TOOLS Recording devices provide various means of organizing the recordings of information about student achievement. 1. 2. Anecdotal Record 3. Checklist 4. Rating Scale 5. Rubrics 6. Learning Log Anecdotal Record A written record kept in a positive tone of a child’s progress based on milestones particular to that child’s social‚ emotional‚ physical‚ aesthetic‚ and cognitive development. * * are objective observations
Premium Psychology Assessment Learning
have to provide training‚ on-site support and advice to government‚ farms and other businesses to help them limit and deal with pollution to decrease health hazards. They also create waste management systems for job safety. They focus on energy related problems. Job description * Determine the sources of pollution for real estate developers‚ land owners and government agencies * Conduct scientific investigation to understand the condition of the soil‚ air and water * Provide expert advisory
Premium Engineering Agriculture Energy
Quality Management Tools Brainstorming Brainstorming is a very powerful creative thinking and idea generating technique. It is a decision-making process used by groups to help generate a large number of ideas through an interactive process. The main goals of this technique are to help break out of habit-bound thinking and to produce a set of ideas where there is more than one choice when making a decision. Guidelines Brainstorming is useful for attacking specific rather than general problems
Premium ISO 9000 Quality assurance Quality management system
Running head: 1 Assessment Tools Analysis Paper Tricia E Topping University of Phoenix NUR/440 Karen Harriman April 16‚ 2012 Assessment Tools Analysis Paper 11/13/12 8:13 PM http://www.scribd.com/doc/104725000/Assessment-Tools-Analysis-Paper Page 2 of 12 April 16‚ 2012 2 Assessment Tools Analysis Paper Assessment tools are used in nursing to enhance the overall assessment phase of the nursing process. The assessment tools that I have selected to analyze are: The Spiritual Well- Being
Premium Health care provider Health care Patient