have positive impact which may lead to bring revenue to the organization. Therefore‚ maintaining quality service is important to have a success of an organization. In this essay‚ Hong Kong Disneyland (HKDL) will be taken as a sample in service industry‚ to see how design‚ capacity and queuing management will improve the organization’s performance. Hong Kong Disneyland Resort combines with amusement park and two hotels. It is owned by a joint venture company‚ Hong Kong International Theme Parks
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Hospitality: Odysseus & Polyphemus Portal: Seeking Wisdom Amanda Conley Salve Regina University Hospitality: Odysseus & Polyphemus Good hospitality is an expected practice in Greek culture. The King of gods‚ Zeus‚ supports proper hospitality. “Zeus of the Strangers guards all guests and suppliants: strangers are sacred—Zeus will avenge their rights!” (Odyssey‚ 9.304-5) The encounter between Odysseus and Polyphemus‚ also known as “the Cyclops”‚ showed a great example of poor hospitality
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In The Odyssey by Homer‚ hospitality is honored by many‚ such as Nestor and Penelope‚ however‚ there are still some people and creatures who do not show hospitality‚ like Polyphemus. Hospitality is the act of honoring a stranger‚ rather it’s a wealthy traveler or a poor person‚ by comforting and aiding him or her. Usually‚ you are required to bring the person into your house and give him something to eat and a place to rest. Showing honor to your guest is an act of loyalty to Zeus‚ however‚ the traveler
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QUALITY OF HOSPITALITY SERVICE A CHALLENGE Delivering quality service will be one of the major challenges facing hospitality managers in the opening years of the next millennium. It will be an essential condition for success in the emerging‚ keenly competitive‚ global hospitality markets. While the future importance of delivering quality hospitality service is easy to discern and to agree on‚ doing so presents some difficult and intriguing management issues. Since the delivery of hospitality service
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International Journal of Hospitality Management xxx (2010) xxx–xxx Contents lists available at ScienceDirect International Journal of Hospitality Management journal homepage: www.elsevier.com/locate/ijhosman Hospitality crisis management practices: The case of Indian luxury hotels Aviad A. Israeli a‚∗ ‚ Asad Mohsin b‚1 ‚ Bhupesh Kumar c a Department of Hotel and Tourism Management‚ Ben Gurion University of the Negev‚ Beer-Sheva 84105‚ Israel Department of Tourism & Hospitality Management‚ The
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Hospitality is one of the most important themes in Homer’s The Odyssey‚ and the Phaeacians seem to be among the more hospitable people that Odysseus meets. Among the other people that Odysseus encounters are Aeolus‚ Polyphemus‚ Eumaeus‚ and the suitors. Most of the people he meets are generally pretty hospitable‚ due to the fear of Zeus punishing them. “Jove [Zeus] takes all respectable travelers under his protection”-Eumaeus This rule is called xenia‚ meaning the mutual “friendship” between the
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Australian Hospitality has performed poorly due to the impacts of inflation. How to curb inflation has been regarded to be the foremost purpose of government economic policies in several countries. It is worth noting that the effective policies that aid in curbing inflation need to center on the fundamental causes of inflation in the country and particularly in this regard the hospitality industry of Australia. Although there has been significant growth and expansion of the Australian industry for the
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traveler up to many dangers while making their way to their destination‚ such as mugging‚ murder‚ not being able to find nutrition‚ or not having a place to stay. To avoid these hardships‚ almost every Greek abided by the concept of hospitality. In The Iliad‚ hospitality was shown when Achilles accepted the heralds into his camp‚ when the story of Bellerophon and Oeneus
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Emotional Labor on Employee Work Outcomes Kay Hei-Lin Chu Dissertation submitted to the Faculty of the Virginia Polytechnic Institute and State University in partial fulfillment of the requirements for the degree of Doctor of Philosophy In Hospitality and Tourism Management Suzanne Murrmann‚ Chair Pamela Weaver John Williams Kusum Singh Kent Murrmann May 23rd‚ 2002 Blacksburg‚ Virginia Keywords: Emotional Labor‚ Service Acting‚ Work Outcomes Copyright 2002‚ Kay H.Chu The Effects
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Introduction to Hospitality and tourism Lecture 1 Tourism : Activity of people taking trips away from home and the industry which has developed to cater to/support the needs of tourism. (does not include migrants‚ PR‚ illegal immigrants) History of tourism * Early travellers travelled for: 1) curiosity 2) food and hunting (survival) 3) trade (trade routes formed – silk
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