Service and Customer Management Final Report “Little Woods” Submitted to: Dr. Mohan N J Monteiro Submitted by: Group 5 (Section-B) Jayakrishnan Nair N J (11023) Sourabh Rai (11053) Prasad Krishna (11094) Bhushan Atul Ashok (11131) Rishi Kumar Gandhi (11164) 1|Page “Final Report”‚ Group-5(Sec-B) Table of content: Introduction: ............................................................................................................................... 1 Positioning Services:
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The Leela Palaces‚ Hotels and Resorts is an Indian luxury hospitality group founded in 1986 by Captain C. P. Krishnan Nair‚ who named it after his wife. Currently The Leela‚ as it is commonly referred to‚ is a group of seven luxury palaces and hotels‚ located in Mumbai‚ Goa‚ Bangalore‚ Kovalam‚ Gurgaon‚ Udaipur and New Delhi. The group has plans to open new hotels in Chennai (2012 - September) and later in Coimbatore and Agra‚ Lake Ashtamudi (Kollam‚ Kerala) and Jaipur. Born in an agricultural
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at 48% they have already overtaken corporate icons like Coca-Cola and Microsoft. So we can conclude that although UST in extremely sound financial health‚ there are systematic risks associated with tobacco industry. UST has historically maintained an A-1 credit rating for its commercial paper. As UST increases its debt level‚ it will likely issue long-term debt and hence we can safely assume it to have AA credit rating for long term and maintain the short term A-1 rating. 2) UST’s past performance
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Reflection Michael Cade and Sean Broughton Res/351 April 30‚ 2013 SUBHASHIS NANDY Reflection Paper In week three of my syllabus‚ my objectives were too differentiate between qualitative and quantitive methods of research. Too differentiate; Qualitative methods provide the context against which to more fully understand those results. They capture what people have to say in their own words and describe their experiences in depth. Qualitative data provides the texture of real life in its many
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Organization of hotel Individual hotels are usually organized along functional lines‚ with departments grouped according to the particular work activity in which they are engaged. The hotel is divided along functional lines into five administrative departments: rooms‚ food and beverage‚ accounting‚ sales‚ and personnel. The five department heads report directly to the GM. Each department is subdivided into smaller organizational units. These subdivisions represent refinements of the work performed
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airlines facing. Table1: Fuel impact on operation costs Challenge 1: The persistently increase in the price of fuel Without doubt‚ there is a closer link between the price of oil and the full service airlines. According to the research done by IATA in 2012‚ 33% of the operating costs in airlines are fuel. In fact‚ the price of fuel is increasing continuously. Take cruel oil as an example. It increased near 400%‚ from US$28.8 per barrel in 2003 to US$110 per barrel in 2012. The
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specific reference to FMCG Products‚ thesis PhD‚ Saurashtra University http://etheses.saurashtrauniversity.edu/id/eprint/63 Copyright and moral rights for this thesis are retained by the author A copy can be downloaded for personal non-commercial research or study‚ without prior permission or charge. This thesis cannot be reproduced or quoted extensively from without first obtaining permission in writing from the Author. The content must not be changed in any way or sold commercially in any format
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UNIVERSITY OF MUMBAI LALA LAJPAT RAI COLLEGE OF COMMERCE AND ECONOMICS‚ MAHALAXMI‚ MUMBAI-400034 TELEPHONE-24928240/41 A PROJECT REPORT ON “DIFFERENT TRENDS IN CIGARETTE SMOKING AMONGST YOUNGSTERS” SUBMITTED BY MR. ABHISHEK JHAVERI T.Y.B.M.S. SUBMISSION DATE – 23/12/2011 PROJECT GUIDE: PROF.VINAY PANDIT SEMESTER VI BACHELOR OF MANAGEMENT STUDIES ACADEMIC YEAR – 2011 -2012 DECLARATION I‚ ABHISHEK JHAVERI‚ a student of LALA LAJPAT RAI COLLEGE OF COMMERCE AND ECONOMICS‚ MAHALAXMI
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The Hotel Hydra Styles of service can be described as a Buffet Service for Breakfast. Equipment identified as appropriate would be: Bain Marie to keep foods warm‚ hot plates‚ cereal dispensers‚ juice jugs‚ bread and basket displays‚ toasters‚ tea and coffee jugs‚ utentils and dressing and condiments. Because the Hotel has 100 bedrooms it is appropriate to have a leisure centre and conference facilities‚ to boost the occupancy. It also caters for holiday makers and families with children who will
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Introduction Airline industry is one of the most efficient and competitive among long distance transport today. It has also changed the way in which people live and conduct business by shortening travel time and altering our concept of distance‚ making it possible for us to visit and conduct business in places once considered remote. Not only airline industry facilitates economic growth‚ world trade‚ international investment and tourism‚ it is also one of the major engines powering the globalization
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