PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute
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Project Management Research Paper BUS 611 Project Planning and Management May 26‚ 2014 Project Management Research Paper The common denominator of all successful projects is the capacity and quality of its project managing mechanism. Project management is the discipline that integrates various processes towards the achievement of specific objectives and deliverables. This discipline is founded under the premise that all projects are unique‚ and no two are ever the same.
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Cheryl Mew FINS2624 – Portfolio Management Semester 1‚ 2011 LECTURE 1 – BOND PRICING WHAT IS A BOND? A bond is a claim on some fixed future cash flows. A commonwealth government bond (CGB) is a bond which pays semi-annual coupons‚ in which the maturity date/ coupon payment date is on the 15th of every month. A zero coupon bond is a bond with no coupons. The important information of a bond: 1. 2. 3. 4. 5. 6. • 1. 2. Transaction date: T Settlement date:T+2 Coupon payment dates Maturity date
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Service Management Introduction It is considered that the most critical thing for a company is to effectively and efficiently deliver the service to the customers. It does really matter which industry the organization is operating in‚ the features of services have be taken very seriously and in addition to that‚ customers have to be satisfied in order for the organization to grow. It has been argued by numerous scholars that the primary need of the customers in the modern business world is to
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SERVICES MARKETING MANAGEMENT MKT 3125 Module leader: Dr Louise Boulter Evaluating the purpose‚ applications and limitations of a range of service marketing management concepts‚ theories and techniques Done by Skaiste Petkelyte M00412680 Assignment 1 Due 8th of December 2049 words Contents Introduction 3 Service Concept 4 What is Service Concept? 4 Purpose of Service Concept 4 Application of Service Concept 4 Limitations of Service Concept 5 Understanding Customer Types 6 Who is the customer
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UNIT I Catering Management Introduction Introduction to Catering Whenever people gather together for several hours‚ they’re going to require food and beverages. At business meetings‚ coffee‚ tea‚ and bottled water—at the very least—are made available for attendees. Celebratory occasions such as weddings‚ birthday parties‚ corporate gatherings and anniversaries call for special food and drink to complete the festivities. These are all prime occasions for catering. From a meal in a prestigious
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PROPOSAL The development proposal that I have chosen for my company i.e. “Honda motors Japan” consists of a new product in the existing portfolio of products for the company in India. The product is the diesel engine version of their car called “Honda City”. Currently the company only sells the petrol engine version of the car in India. Moreover‚ due to the rise in petrol prices in India‚ the buying behaviour of the target market has shifted towards cars that use a more cost efficient fuel i.e.
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Financial Management: FIN 534 Diversification in Stock Portfolio Diversification in Stock Portfolio Background As a risk averse investor‚ I am considering investing in one of two economies. The expected return with volatility of all stocks in both economies is the same. In the first economy‚ all stocks move together‚ in good times all prices rise together and in bad times they all fall together. In the second economy‚ stock returns are independent; one stock increasing in price has no effect
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Assignment Portfolio Theory and Management Individual Assignment Introduction This report exams the performance of fund 49 from different perspectives. Then‚ I composed a portfolio for client Jim using fund 49 and other four asset classes. The report contains five parts‚ first part identifies the style of fund 49 and pick out its corresponding benchmark. Second part conducts performance evaluation by different ratios. Third part compares fund 49 and fund 50 from different aspects. Forth part exams
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AUTO SERVICE MANAGEMENT General Manager The automotive dealership General Manager ensures the profitability of the dealership by overseeing the various departments which include variable operations (sales & financing)‚ fixed operations (service & parts)‚ and the business office (accounting & administration). Duties of the general manager include‚ but certainly not limited to‚ planning‚ motivating and coordinating the dealership’s management through leadership and solid business practices
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