------------------------------------------------- SERVICE QUALITY GAP IN RESTAURANTS IN VARANASI Under the Guidance of Dr. Ashutosh Mohan By:- Prachi Prabha Chauhan(31) Jitendra Singh(19) MBA-IB (2010-2012) INTRODUCTION The restaurant industry is a demanding sector that stresses the provision of high-level customer service and continuous quality improvement. As lifestyles change and dining out becomes more and more commonplace‚ customers desire new flavors‚ comfortable ambience and pleasant
Premium Service Quality of service Customer service
Hotel Management System 1.1 Introduction The aim of every business is to achieve operational excellence and efficiency. The effectiveness of business processes today has been influenced by technology. However‚ as computing technology becomes increasingly vital to conducting business and communicating with associates‚ new and more complex issues must be resolved. Among them is the need to ensure that the benefits derived from using computers are not reduced due to accompanying information management
Premium Hotel Hotels Data management
SCMS-Cochin | Research Proposal | PGDM PROJECT | | Sachin Divakar | 4/27/2013 | A measure of customer satisfaction index of B2B customers of Al-Reyami Group. | TABLE OF CONTENTS 1. Title------------------------------------3 2. Abstract---------------------------------3 3. Research Question------------------------4 4. Research Rationale------------------------5 5. Literature Review------------------------5 6. Methods And Methodology--------------10 6.1 Research Design-------------------------10
Premium Customer satisfaction Research Retailing
Page 1 of 8 RESEARCH PROPOSAL “HOW TO MEASURE GUEST SATISFACTION AFTER ATTENDING AN EVENT” Page 2 of 8 MNG00415: Tourism and Hospitality Research and Analysis Background In the events industry‚ it compromise of the collaboration between the event planners and clients who engaged the event company to run the event for them. It compiles of many different types of events such as corporate‚ exhibitions and company parties events. For each individual event has their very own specific
Premium Event management Management Customer satisfaction
CHAPTER 5: Focusing on Customer (Review Questions) Submitted by: Frances Marie Perez Dan Kenneth Reyes 1. Explain the difference between satisfaction and loyalty. Why is loyalty more important? Customer loyalty is unnerving and unswerving; it cannot easily be changed‚ even in the face of remarkably changed situations. Customer satisfaction on the other hand is immensely fickle‚ and can change dramatically‚ even with the slightest of changes in situations. Loyalty
Premium Customer service Customer satisfaction Customer relationship management
Wal-Mart’s Strategic Quality Management and Customer Satisfaction MGT/449 December 5‚ 2010 Dr. Olivia Herriford Wal-Mart’s Strategic Quality Management and Customer Satisfaction One organization that has become successful in many aspects of satisfaction and quality is Wal-Mart. This organization started out providing basic products to customers during certain hours of the day and evening‚ and then expanded the become Wal-Mart Supercenters by also providing groceries and becoming a 24-hour
Premium Customer service Strategic planning Wal-Mart
research proposals 1. Background Since the globalization developing quickly‚ customers become prefer manufactures and suppliers who provide faster logistics and better services‚ which cause big issue for suppliers to increase their ability to meet the customers’ expectations. However‚ they need to enhance their core competence at the same time‚ in order to focus on one aspect‚ they turn to outsourcing. According to Blanchard (2010)‚ those well-known brand makers‚ product-centric companies‚ and
Premium Supply chain management Logistics Supply chain
Communication in customer service: First‚ we are going to start which an activity‚ which is Chinese Whisper. In which one person whispers a message to another‚ which is passed through a line of people until the last player announces the message to the entire group. Aims and objectives: 1. To give the opportunity to look at different communication methods 2. To allow to identify the different types of communication under each method: Verbal Non-verbal Written 3. To know how and when to effectively
Premium Communication Nonverbal communication Writing
: Jeny Utami Id : 1071117263 Good and Bad banking service that I’ve ever experienced before… It was really great to have banking service especially internet banking. It has a lot of advantage for me‚ for instance helping me out to pay my tuition fee‚ pay my bill‚ and buy a prepaid reload. Transfer money also getting easy as my parents from Indonesia send me money just thru ATM to ATM. Despite all of the good thing of the banking service. I’ve experience the worse one. If I’m not mistaken
Premium Bank Indonesia Money
Customer Service Processes at Orbitz A Review of the Literature Lin Ze Total Quality BA4010 Professor Edward Ruppel October 3‚ 2012 Customer Service Processes at Orbitz A Review of the Literature Orbitz‚ which is headquartered in Chicago‚ Illinois‚ officially began doing business online in June 2001‚ and had originally been created in 1999 by five major airline companies-American‚ Continental‚ Delta‚ Northwest and Untied. What’s more‚ Orbitz is one of many Internet travel
Premium Customer service Customer Service